The Employment Security Commission of North Carolina
 
Frequently Asked Questions about Browsers
Which browsers meet ncesc.com security requirements? To Top
The following browsers support the 40-bit encryption required to access account information through ncesc.com:
    opens a new browser windowNetscape NavigatorTM 4.79 or higher. Will Not Be Supported after April 30, 2008.
    opens a new browser windowMicrosoft Internet ExplorerTM (PC) 6
 
How can I check to see if my browser is configured to view ncesc.com? To Top
The link below will check your browser and provide an instant onscreen report to explain what settings may need to be changed:
    Check Browser
 
How can I get the most recent version of Microsoft Internet ExplorerTM? To Top
Download a copy directly from opens a new browser windowMicrosoft using your current browser.

    For PC users:    opens a new browser windowInternet Explorer

  1. Be ready to supply the names of your platform (Windows, Macintosh, Unix) and the name and version number of your operating system (Windows 95, Windows XP, MacOS X).
  2. Choose a version to download; make sure to get version 6 or higher. We recommend that you obtain the latest full release, not a preview version, which may have bugs or unresolved problems.
  3. Follow the directions to install.
How can I get the most recent version of the America OnlineTM browser? To Top
If you have an existing AOL account:
  1. Sign on to America Online with your current software.
  2. Go to the keyword browser. To do this, click the Keywords button at the top right of your AOL toolbar, or type Ctrl+K (Cmd+K on Macintosh), enter the word "browser", and click Go.
  3. Follow the directions provided there. The system will detect your platform and operating system, and recommend the best version for you automatically.
If you don't already have an AOL account, you can download a full copy of the AOL software from opens a new browser windowAmerica Online using another browser. The system will detect your platform and operating system, and recommend the best version for you automatically.

You can also call AOL at 1-800-827-6364 to obtain a copy of the AOL software by mail.
 
Why do the graphics look so small (or large) in my browser? To Top
Your monitor resolution affects the size of graphics display. We design ncesc.com pages to be low-resolution friendly. This means that users whose monitor display resolutions are set to 640x480 will be able to view the entire page width without having to scroll to the left or the right. (You may still need to scroll down, depending on the content.)

Check your Control Panel for monitor or display settings; you may be able to adjust your monitor's resolution. Changing to higher numbers makes the display smaller; changing to lower numbers makes the display bigger.
 
Can I make the text on your pages bigger? To Top
Yes. You can control the size and style of most text displays through your browser:

In Microsoft Internet ExplorerTM 6:
  1. Choose Internet Options from the Tools menu.
  2. Click the Accessibility button at the bottom of the screen.
  3. Check the Ignore Font Sizes... and Ignore Font Styles... options.
  4. Click OK.
In Netscape NavigatorTM 4.x: Will Not Be Supported after April 30, 2008.
  1. Choose General Preferences from the Options menu.
  2. Click the Font tab.
  3. Make sure the popup window reads "Latin 1" and click Choose Font.
  4. Change the Font Size until you can read the text comfortably.
  5. Click OK, then OK again to exit Preferences.
Do I need to upgrade my AOL browser? To Top
If you're running AOL version 7.0 or higher, no. Otherwise, yes. In partnership with Microsoft, AOL offers a version of its software with Microsoft Internet Explorer integrated into it (instead of AOL's older browser). Internet Explorer supports a higher level of security for web transactions.
 
When I click on a link with the opens a new browser window next to it, nothing happens. Why won't these links work? To Top
Some applications on this site access applications on our old web site by opening another browser window. Your browser settings may be prohibiting the opening of another window and/or the access of applications across different domains. If this occurs, you will get a message stating that the page cannot be found. To be able to access these applications, you must change your Internet Explorer browser settings:

In Microsoft Internet ExplorerTM 6:
  1. On the menu bar, click Tools.
  2. Click Internet Options.
  3. Click the Security tab.
  4. Click the Internet content zone symbol (globe).
  5. Click the Custom Level button.
  6. Under Miscellaneous, find "Access data sources across domains". Click Enable.
  7. Find "Navigate sub-frames across different domains". Click Enable.
  8. Click the Advanced tab.
  9. Click "Enable page transitions."
  10. Click "Reuse windows for Launching shortcuts."
  11. Click OK to save the setting changes.
 
I'm using software to suppress pop-up windows, and links with the opens a new browser window next to them don't work. Why won't these links work? To Top
Some applications on this site access applications on our old web site by opening another browser window. Some pop-up suppression tools will mistake the new browser window for a pop-up ad. If you are using software to prevent pop-up windows, please refer to the instructions for your software to find out how to allow links that open in a new browser window.
 
 
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