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Assistant General Manager Job Description in 2023

assistant general manager job description

Do you have strong leadership skills and an interest in business? 

If you want to advance your career, applying for an assistant general manager role could be the right move. This role is perfect for people who have already gained business experience and are ready for a fresh challenge.

When applying for an assistant general manager role, it is important to read the job description carefully. You need to understand the requirements of the role so you can present yourself in the best way. 

So, let’s take a look at a typical day for an assistant general manager and find out more about this role. 

Assistant General Manager Job Description

The job description for this type of role should begin by explaining the working environment and conditions. There should be information about the company, its clients, and the place you will be working. This should include the size of the team you would be managing, the contracted hours, and the base salary.

The job description should make clear the qualifications and experience that applicants are expected to have. There should be an overview of the main duties and responsibilities and the skills that are needed to do the job. There may also be additional information on the specialist skills and attributes that the ideal candidate should possess. 

Duties And Responsibilities

When checking out the job description, pay close attention to the duties and responsibilities. You should be able to identify at least a couple that directly relate to your personal work experience. Here are some of the main duties that go with this role and an overview of what they involve. 

Supervising a team

Supervising a team

Like any intermediate managerial position, you will be charged with overseeing the work of a team. This includes organizing team schedules, assessing team performance, and arranging additional training if needed to fill skill gaps. You also need to understand the strengths and weaknesses of each member of the team and make sure they are working efficiently. 

Handling customer complaints

When difficult customer issues arise, it is likely to fall to you to solve them. You need to listen to customers carefully to understand the nature of their complaints. You then need to find an appropriate solution to satisfy the customer while protecting the image of the company.

Standing in for the manager

You will work closely with the general manager when performing your daily duties. You need to understand all of the general manager’s duties and be able to complete them when necessary. When the general manager is not available for any reason, you need to be ready and able to step into their shoes. 

Handling employee complaints

Handling employee complaints

It is important to make sure all members of the team work well together at all times. When issues between employees arise, you need to find ways to help those employees resolve them. 

You will also help your team members with other issues they may be having. This may include helping them with pay discrepancies or scheduling conflicts. Some employees may simply need you to listen to their grievances so they can focus on their work. 

Successfully completing projects

You are likely to be charged with leading your team on different projects and initiatives. To do this, you need to understand the details of the project and be able to explain it clearly. You need to be able to demonstrate all the associated tasks and answer questions from your team in detail. 

Other typical duties and responsibilities of this role include:

Other typical duties and responsibilities of this role include

  • Nurturing positive working relationships.
  • Supervising staff.
  • Delegating daily tasks.
  • Ensuring that company procedures and policies are followed.
  • Writing employee progress reports.

Assistant General Manager Job Description – Skills And Attributes

It is important to make sure the hiring manager knows you have the necessary skills to do the job. There are certain skills and attributes that you should highlight when applying for this type of role. Let’s check out the most desirable skills and what they tell hiring managers about you. 

Leadership skills

It is necessary to be able to delegate tasks to different members of the team and make sure they are completed. You need to be able to motivate team members and encourage them when the work is difficult. You need to maintain a professional demeanor at all times while also being able to provide discipline. 

The ability to follow directions

The ability to follow directions

You need to know when to follow the directions of the general manager and when to take the lead. Even if you have valuable opinions and insight, you need to complete the tasks you are set. Highlighting this skill shows employers that you are a team player. 

Business knowledge

It is important to have detailed knowledge of the unique operations of the company. You must be able to use your business insight to identify areas where there is room for improvement. Explain company policy to team members and clients when it comes into question. You must also be able to step into various roles and perform the associated tasks as needed. 


The members of your team need to feel that they can come to you when they have problems. Even if the problems are not related to work, you should be able to listen to team members. You need to establish a reputation for being firm yet fair, so that team members feel supported.  

Decision-making skills

You need to be ready and able to make tough decisions when it comes to displaying team members and solving problems. To do this, you need to be able to quickly assess the situation and act decisively. Highlighting this skill on your resume shows employers that you understand the responsibilities of leadership. 

Communication skills

Communication skills

You need to be able to explain aspects of projects to both clients and employees. It is necessary to be able to express yourself clearly, both verbally and in writing. Communication skills are valuable to all types of employees, especially those who work in management. 


When working on important projects, you need to do whatever it takes to get the job done. This can include staying in the office until late at night and working on weekends. As an assistant general manager, you have to lead by example, and this is a valuable skill to emphasize. 

Education And Training

It is usually necessary to hold a bachelor’s degree to secure an assistant general manager role. Hiring managers look for candidates who have completed a degree in a business-related field like business administration and management. 

Some companies also expect candidates to hold special certification that indicates targeted knowledge and training. The job description will also specify between five to ten years of experience in the industry. 

Useful Certifications To Have

Useful Certifications To Have

Earning a special certification in a topic related to your field will help you stand out from the crowd. This is especially important if you want to use this role as a stepping stone to a more advanced position. Here are some of the special certifications that can help you on your journey to becoming the boss. 

Food Safety Manager Certification 

Earning this certification is useful for anyone who works within the foodservice or hospitality industry. The certification is accredited by the American National Standards Institute and follows the standards set by Conference for Food Protection. To gain this certification, you need to pass a special exam, and it must be renewed every five years. 

Certified Hotel Administrator 

Certified Hotel Administrator

The American Hotel and Lodging Educational Institute offer this certification to people who have more than two years of industry experience. It shows that you have property management and human resources expertise, comprehensive knowledge, and practical skills. Only people who meet the strict requirements and pass the exam are awarded this professional certification. 

Sales Management 

This SIOR accredited certification is a must for anyone interested in a career in sales and real estate. To apply for the certification, you need to have at least two years of industry experience. After proving that you meet the requirements, you need to set and pass an oral or written examination. 

Certified Front Desk Manager 

This certification proves that you have room management expertise and strong human resources skills. You need to complete a certain amount of additional coursework that is designed to hone your skills. After sitting and passing the exam, you need to renew this certification every five years. 

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Assistant General Manager Job Description – Final Thoughts

When applying for a general assistant manager position, it is important to highlight your leadership skills. You need to be comfortable leading a team, delegating tasks, and motivating people.

 You also need to have a good understanding of business and the specifications of your industry. The key to success is doing as much research into the company you want to work at as possible. Making a connection with a current or recent employee can provide you with a wealth of information. 

Showing the hiring manager that you have done your homework indicates that you are a strong and valuable candidate.

All the very best working as an Assistant General Manager!

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