Are you preparing for an important bank teller interview?
The chances are, you will be competing with many other people for the same role. Therefore, it is essential to work on your interview technique to maximize your chances of success.
There are several standard interview questions that are likely to come up, which gives you the chance to prepare. Working on your answers to standard behavioral and operational interview questions makes sure you will have something interesting to say.
So, let’s take an in-depth look at how to prepare for bank teller interview questions and answers so that you ace the interview.
- Why Do You Want To Work At This Bank?
- What Are The Main Skills That A Bank Teller Needs To Have?
- Why Is Customer Service An Important Skill For Bank Tellers?
- What Are The Duties Of A Bank Teller?
- Are You Comfortable Handling Substantial Amounts Of Money?
- How Can You Detect Counterfeit Cash And Fraudulent Checks?
- How Does This Position Mesh With Your Career Goals?
- Looking For Banking Opportunities?
- Final Thoughts
Why Do You Want To Work At This Bank?
Depending on the part of the country you live in, there are likely to be numerous banks you can apply to work at. Therefore, the interviewer needs to make sure that you are interested in working at that particular bank. Before the interview, you should do extensive research on the company that will help you to answer the question.
You should begin the question by mentioning a couple of aspects about the bank that are particularly impressive. These could include their excellent reputation and wide range of available products and services. If you are a client of the bank, this is a good thing to highlight and talk about why you chose that bank.
What Are The Main Skills That A Bank Teller Needs To Have?
This question is designed to test your knowledge of the job. You should start the question by listing and explaining some of the main bank teller skills. You can then continue your answer by demonstrating that you have these skills.
Key skills to highlight include experience counting money and handling cash, knowledge of document management and accounting software, and experience using currency counters. You may also want to mention excellent customer service and the ability to sell banking services. When mentioning the last skill, give an example of your personal experience in these areas.
Why Is Customer Service An Important Skill For Bank Tellers?
Bank tellers work directly with customers and need to possess excellent customer service skills. Your answer should acknowledge this and demonstrate that you personally possess these. You can give an example of how you have displayed excellent customer service skills in the past.
What Are The Duties Of A Bank Teller?
This is another question that tests your knowledge of the job and your general expectations. The interviewer needs to make sure that you understand the demands of the job and can rise to the challenge. You should be able to list at least three main bank teller duties and explain their importance.
Are You Comfortable Handling Substantial Amounts Of Money?
Although it is an important part of the job, working with large amounts of money can be daunting to some people. Your answer to this question should reveal that you are completely comfortable with this duty. It should also reveal the strong skills that make handling large amounts of money easy for you.
Good skills to mention include excellent math skills and attention to detail. Reveal that you are experienced in working under pressure and take your time to make sure each transaction is correct. Although the bank is often a rather noisy environment, you find it easy to focus on set tasks.
How Can You Detect Counterfeit Cash And Fraudulent Checks?
If you have special experience in this area, your answer to the question will allow you to highlight it. You should be able to explain the various ways that bank tellers check printed money and checks for discrepancies. This includes using a counterfeit pen on printed cash and checking the hologram.
Detecting fraudulent checks and counterfeit cash can be a very tricky situation. Bank clients can be very volatile if they believe they are being accused of forgery. Highlight the customer service skills you would use to diffuse and handle the situation.
How Does This Position Mesh With Your Career Goals?
Finally, in our how to prepare for bank teller interview questions and answers guide, this is likely to be one of the last questions that are asked. It is designed to show an interest in your future plans. At this point, the interviewer would have decided whether they want to offer you the job. However, they need to make sure that you will stay with the bank for a number of years.
Hiring managers always value people who have drive and ambition. Your answer should show the fact that you can be a valuable employee who has a bright future. Reveal that you are searching for a role in finance that will give you the opportunity to grow and advance.
Looking For Banking Opportunities?
I’ve also put together applications to take a look at, such as my PNC Application, ACE Cash Express Application, Citibank Application, PLS Financial Application, Check Into Cash Application, Check n GO Application, Fifth Third Bank Application, and Capital One Application. Or what about our Bank of America Job Application, and Bank of America Interview Questionnaire, or our TD Bank Application, and TD Bank Interview Questions.
Still brushing up on your training, then we recommend reading The Teller’s Handbook: Everything a Teller Needs to Know to Succeed, Computer-Based Training for Banks: Teller Operations and Compliance, or the BANK TELLERS: BANKING TELLER SUPERVISOR: FORMULAS, PRINCIPLES & REFERENCES available online.
And of course, for on the job, we found a Teller Slips Logbook, Cash Breakdown Tracker, or what about a This is my bank teller notebook, a Best Bank Teller Ever: Blank Lined Bank Teller Notebook, and a WETOLS Money Counter with Counterfeit Bill Detection to help keep you organized.
Creating strong answers to standard bank teller interview questions is only part of the battle. You also need to prepare a couple of insightful questions to ask the interviewer. The questions you ask will help you stand out from the crowd and make you more memorable.
Suitable questions to ask include those about the working environment, the company’s banking products, and the branch’s values and goals. This last question gives you the opportunity to highlight the fact that you share these values and goals. At the end of the interview, make sure you are clear about the next stage of the recruitment process.
All the very best with your Interview!