No one likes returning things. It is a hassle, it takes time, and sometimes, the item you are returning is not even what you wanted in the first place. But often, you have no choice. Maybe something you bought at Best Buy was defective, or maybe you just changed your mind about it.
No matter the reason, you will need to know the Best Buy Return Policy Without Receipt, so let’s take an in-depth look at it…
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What Is Best Buy?
Best Buy is a large retailer of electronics, appliances, and other consumer goods. They have stores all over the United States, as well as in Canada and Mexico. The retailer is known for its competitive prices and wide selection of products.
They were founded in 1966 and have been growing ever since. In 2021 they were ranked as the third-largest retailer in the United States, behind Walmart and Amazon, and are now worth almost $40 billion.
Read more: Best Buy Laptop and Computer Return Policy
What Is The Best Buy Return Policy?
The Best Buy refund policy is pretty standard for a large retailer. You have 15 days to take back most items, with a few exceptions. To refund items in-store, you will need your original receipt, the credit card you used to make the purchase, and a valid photo ID.
For online purchases, you have 30 days to return the item. You will need the order number and your email address. You can use the prepaid shipping label to send back the item for free, or you can go to a store. Some items have special policies. For example, you have 14 days to return a cell phone, and 45 days to take back an Apple product.
What If I Do Not Have A Receipt?
If you do not have your original receipt, the store will try to look up your purchase in their system. Once they find it, you will be able to take back the item with no problem. If they are not able to find your purchase, you will be given store credit for the current selling price of the item.
If you have lost the online returns form or prepaid shipping label, you can print a new one by going to the website and logging into your account.
What If My Item Has Been Opened?
If the item you are returning has been opened, you will only be given a partial refund. The amount of the refund will depend on the item and how long it has been used.
What If My Return Is Missing Parts?
Sometimes items can arrive missing parts or with damaged parts. If this is the case, you will need to call customer service at 1-888-237-8289 to get a replacement. If you want to take back an item however that you have lost a part for, you can still do so, but you will only receive a partial refund.
What About A Cash Refund?
Want your refund handed to you in cash? Well, firstly, you will need your original receipt, which states you paid in cash. If you do not have it, Best Buy will not be able to process a cash refund.
Secondly, the return has to be made in-store as the retailer does not issue cash refunds for online purchases. Most importantly, if you have purchased something over $800 in cash or more than $250 with a check, debit, or gift card, you will have to wait ten business days for the refund to be processed, and you will receive the refund as a check not in cash.
Can I Return Refurbished Items?
A refurbished item is an item that has been used and then returned to the store, and then fixed and put back on the shelf for sale. Because these items are not brand-new, they usually come with a lower price tag. The Best Buy return policy for refurbished items is the same as for new items, with a few exceptions. For example, you only have ten days to return a TV.
Can I Return an Unopened Video Game?
Yes, you can! Best Buy will accept returns for unopened video games within 30 days of the date of purchase. However, there are some exceptions for certain gaming consoles. For example, the Nintendo Switch has a 14-day return policy. If the video game is opened, you will not be refunded. Downloaded content cannot be refunded.
What If I Used a Gift Card to Make the Purchase?
If you were lucky enough to receive a Best Buy gift card and you used it to make a purchase, you will be refunded the amount of the purchase onto the same gift card. If you do not have the gift card anymore, you can still get a refund, but it will just be via store credit.
Do I Have To Pay A Re-Stocking Fee?
A re-stocking fee is a charge that a company imposes when an item is returned. This fee is usually a percentage of the total purchase price and is designed to cover the cost of restocking the item. Best Buy does not charge a re-stocking fee for most items that are refunded within the return policy period.
However, there are some exceptions. For example, if you return a cell phone within 14 days of purchase, you will be charged a $35 restocking fee. If you send back a TV within 30 days of purchase, you will be charged a 15% re-stocking fee. Other items that have restocking fees include digital cameras, camcorders, radar detectors, and portable DVD players.
Best Buy Return Policy Without Receipt – What Cannot Be Returned?
Now that we have gone over the general Best Buy return policy, let us talk about what you CAN’T return. Certain items are not eligible for refunds, such as open music, movies, and video games. If an item is defective, however, you can still return it within 14 days for a refund or exchange.
Other items that cannot be returned are digital content, including but not limited to:
- Downloaded software.
- Kindle books.
- iTunes.
- Google Play.
Gaming consoles and accessories that have been opened are also not eligible either. If you have a problem with your gaming console, you can take it to a nearby store for repairs.
Other items that are not eligible for refund:
- Opened collectible items.
- Gift cards.
- Products with missing serial numbers.
- Products damaged by customer misuse.
Best Buy Return Policy “Hacks”
Even though the Best Buy return policy is pretty generous, there are a few ways you can make it work even better in your favor. Here are a few “hacks”: Keep your receipts! If you do not have a receipt, you will only be given a store credit, no matter what.
- If you bought something on sale, you can return it within 15 days as long as you have your receipt. The same goes for holiday purchases- you have until Jan 15th to return items bought between Nov 1 and Dec 31st.
- Did you not like that new TV you just bought? You can return it within 30 days, no questions asked. Just make sure you have your receipt.
- Not happy with that new laptop? Best Buy will let you return it within 14 days, as long as it is still in “like new” condition.
- If an item you bought goes on sale within 60 days of your purchase, you can get the difference refunded to you. Just bring in your original receipt and the new ad.
- If you are a student, you can get an extended return period on laptops, tablets, and phones; just make sure you have your student ID and the original receipt.
Info On Working At Best Buy
Let’s start with what the company is all about with my Best Buy Mission and Vision Statement Analysis; and if you’re still in school, my Can Teens Work at Best Buy, and you might want to know what kind of Best Buy Employee Discount is offered in 2023.
Next, take a look at our Best Buy Application as well as our common Best Buy Interview Questions to prepare beforehand, and if you have a criminal record, Does Best Buy Hire Felons, before applying.
Why not consider a few more options, such as my Walmart Application and most common Walmart Interview Questions, or perhaps our Costco Application and common Costco Interview Questions, along with our Ikea Application and the Ikea Interview Questions, and lastly, our Walgreens Application, and the most common Walgreens Interview Questions you are likely to be asked.
Best Buy Return Policy Without Receipt – Final Thoughts
So, there you have it! The Best Buy return policy, along with a few tips and tricks to make it work even better for you.
The store’s return policy is pretty generous, so you should not have any trouble returning items you are not happy with. Just make sure you keep your receipts and return items within the allotted time frame, and you should be all set!
Now go out and shop worry-free at Best Buy!
