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Best Consumer Services Companies

Are you looking for a new job in the field of customer services?

This type of role is perfect for people who enjoy talking to customers and working to meet their needs. There is a wide range of customer service jobs to choose from, and people who have the right skills are valuable.

However, not all customer service companies offer a productive working environment and impressive benefits package. Whether you are launching your career or taking it to the next level, you should choose your next company carefully.

So, here are the best consumer services companies around, as well as why you should be considering them.

best consumer services companies

The Best Customer Service Jobs

Before you start contacting companies, you need to work out which type of customer service role you are looking for. There is a wide range of different roles, and some require special skills and education. Here are some of the leading customer service roles and what they involve.

Call Center Agent

Working as a customer service agent is a great job for anyone who has an excellent telephone manner. This role involves answering email and phone inquiries from customers and helping resolve their issues. This can include placing orders, making appointments, and providing information as well as keeping clear and detailed records of calls.

This role can either take place in a busy call center or from a home office. People who choose to work from home are provided with special software and the chance to set their hours. The average salary for a call center agent is $28,000 per year, which can go up over time.

best consumer services company

Customer Service Representative

This is one of the most common roles in the industry and can cover a wide range of tasks. Most large companies and organizations employ customer service representatives. Tasks can include providing information on products and services, processing orders, and resolving issues. The average salary for this role is $35,000 per year in addition to bonuses and other benefits.

Concierge

This role involves providing hotel guests with information and providing special services on request. Concierges usually work on a special desk in the lobby of a large hotel. It is necessary to have an excellent telephone manner and be willing to go the extra mile for guests.

Typical tasks include answering emails, phone calls, and in-person questions. It is necessary to be knowledgeable about the surrounding area and be able to provide information on the top attractions. The average salary for a concierge is $85,000 per year.

Receptionist

This role involves working on the front desk of a hotel, resort, or a business and high-profile office. Receptionists are responsible for taking phone calls, booking rooms or appointments, and answering questions. They also deal with guests and clients and make sure they have everything they need.

The receptionist is one of the first people that guests and clients see when they enter a location. They need to be polite and friendly at all times and make people feel valued. The average salary for this role is around $32,000 per year.

Client Relations Associate

This role involves forming close relationships with an organization’s important clients and taking care of their needs. Client relations associates make sure that clients are satisfied with the products and services they have received. This helps to foster customer loyalty and makes sure large organizations secure a reputation for excellence.

This is one of the most advanced customer service roles, and it comes with a salary to match. The average salary for this role is around $50,000 per year. It is usually necessary to have a degree and/or customer service experience to secure this job.

the best consumer services company

Client Services Coordinator

This is an advanced position for people who already have customer service experience and specialist skills. You would usually be promoted to this role within a company and be in charge of a customer service team. Assign tasks to different team members and make sure that all tasks are completed.

You need to have strong leadership skills to do this job and be able to resolve customer issues smoothly. Be capable of multitasking and have strong telephone skills. The average salary for a client services coordinator is around $45,000 per year.

Member Services Specialist

You will be assigned valued clients and be charged with providing specialist customer care if you take on this role. This role usually takes place at a large bank or insurance company.

You would answer the questions of these valued clients and present the benefits of specialist services and policies. The starting salary for a member services specialist is around $35,000 per year.

Patient Care Coordinator

This role takes place within the healthcare industry and involves liaising between doctors and patients. You greet patients, schedule appointments, and get an overview of their treatment plans. Keep careful records and gain approval from insurance companies for the prescribed procedures and services.

You need to be familiar with medical terminology to do this job, and previous experience is necessary. Depending on where you work, you may need to apply for a special license or another advanced qualification. However, the extra skill is rewarded with an average salary of $44,000 per year.

Social Media Customer Care Associate

If you have a good understanding of social media platforms, this job could be perfect for you. This role involves monitoring the social media accounts of an organization and handling posts from dissatisfied customers. Tasks include answering inquiries, resolving issues, and referring certain issues to managers.

The nature of this work means that many social media customer care associates can work remotely. People who are good at working independently can set up a home office and establish their work schedule. You can expect to earn around $35,000 per year as a social media customer care associate.

Technical Support Representative

You can combine your customer service and technical skills to do this job. The role mainly involves receiving calls from technology customers and helping them solve technical issues. You need to be able to explain product-specific software simply and clearly and help with troubleshooting.

This job is a good entry-level position for anyone who has their sights set on working in the IT department. The average salary for this round is around $35,000 per year. However, people who have specialist skills and qualifications can earn much more than this.

Best Consumer Services Companies With Excellent Customer Service

Now it’s time to take a look at some of the companies that are known for their excellent customer service. If you are looking for a job in customer services, this is a great place to start. Most of these companies have numerous branches and are likely to advertise vacancies fairly regularly.

Six Harbors Brewing Company

If you have a love for animals and are looking for a unique working environment, this could be for you. This unique brewery is staffed by two golden retrievers, who also serve as one of the main attractions. The brewery also hosts special events, which can be arranged with a member of the customer service team.

Six Harbors Brewing Company sells beer and other products online and hires a team of customer service specialists. Employees are treated as part of the family and are provided with full training and benefits. Customer service jobs include taking orders for beer and other products and greeting visitors.

Trader Joe’s

This company is famous for its excellent customer service, which is provided by a friendly and enthusiastic team. Employees of all levels are taught the importance of providing excellent customer service. This has helped to lead to customer loyalty, and customers look forward to interacting with employees.

Most Trader Joe’s employees agree that the company is a great place to work. The company is committed to treating employees like family and inspiring teamwork and a fun atmosphere. Trader Joe’s also offers an excellent benefits package as well as paid training and promotion opportunities.

the best consumer services company companies

Ikea

This leading furniture company boasts branches all over the world and offers thousands of jobs in customer service. Ikea places importance on customer service and boasts several large customer support centers. Employees receive queries from customers by phone and email and help them find the perfect products for their needs.

The company culture at Ikea is based on togetherness, which makes it a great place to work. Employees are encouraged to express their opinions and suggestions for improving the company. In addition to a competitive salary, customer service representatives are provided with discounts, bonuses, and a range of other benefits.

Apple

This leading technology company offers a wide range of customer service roles. This includes working in a call center and promoting different products and services. People who have technical knowledge can also help talk customers through issues with apps and other products.

Apple is known for its positive and friendly customer service experience. Employees are expected to always go the extra mile to satisfy the needs of customers. This has helped the company to gain a large and very loyal customer base.

Develop your career…

Apple invests a lot of time and resources in making sure its customer service team is happy and unified. This includes providing special training and team-building programs as well as benefits packages. This makes Apple a great place for customer service specialists to work and develop their careers.

Starbucks

This leading coffee chain focuses on providing customers with a personalized and memorable experience. All employees are taught the value of providing first-rate customer service. This includes learning the coffee orders of regular customers and greeting them by name.

This has helped Starbucks to establish a loyal customer base. The company invests a lot of money into researching products and services that customers love. Research has shown that loyal Starbucks customers visit a chain around sixteen times per month.

Wide range of benefits!

In addition to focusing on customer loyalty, the company also focuses on gaining and maintaining employee loyalty. From paid internships to sponsored education programs, employees are encouraged to work on advancing their careers and improving their prospects. Employees are also treated to a wide range of benefits and special bonuses to help provide hard work and excellence.

best consumer service company companies

Freshworks

This company is known for the technical competence and helpful attitudes of its customer support teams. From sales to aftercare, the company provides customers with a comprehensive service for its intuitive CX products. Customers are encouraged to stay in touch with the company and provide feedback on their products and services.

If you have a certain amount of technical knowledge, working at Freshworks could be the perfect fit. The company’s commitment to putting people first extends to its employees. Freshworks strives to create a vibrant and unified customer service team that takes pride in its work.

Virgin Atlantic

The airline supports customers during every stage of their flight experience, from booking flights to tracking down luggage. Virgin Atlantic takes customer feedback seriously and uses it to improve its services. This has helped to ensure that the company continues to meet and exceed the needs of customers.

There are numerous customer service roles at Virgin Atlantic, from cabin crew to airport services and contact center employees. The roles you can apply for in contact centers include customer relations, special assistance, and communication and liaison officer. All employees are encouraged to take steps to advance their careers and provided with the support they need.

The Ritz-Carlton

This luxury hotel chain is famous for its outstanding hospitality experiences. Both customers and hotel staff are given access to technology that makes life easier and more enjoyable.

Customer service staff use chatbots to provide guests with a personalized service that is truly memorable. The software remembers the preferences of guests so that hotel staff can offer an unforgettable experience.

Advancement is possible…

Like most large hotel chains, there is a wide range of customer service roles to choose from at Ritz-Carlton. Employees of all levels are expected to have excellent customer service skills. Working at this luxury hotel chain can open doors in the hospitality industry. There are also opportunities for talented employees to advance within the company.

Publix

This American supermarket chain has a strong reputation for providing excellent customer service. Since the beginning, Publix has been devoted to seeking feedback from customers and striving to meet their needs. This includes stocking items that customers request, innovating the shopping experience, and offering competitive prices on a wide range of products.

Customer service representatives are employed to work in the company’s more than one thousand stores. Talented employees are also hired to interact with customers through the online shopping portal. There are opportunities to advance to different customer service roles and work remotely.

You get company stock!

Publix is the largest employee-owned company in the United States, and there are numerous advantages for employees. Each employee is provided with company stock after they pass the probationary period. Employees also enjoy special performance bonuses and a vibrant working environment.

the best consumer service company companies

Zappos

This online retail company is famous for going to extremes to make customers happy. Shopping can contact members of the customer service team at any time of the day or night. Zappos has a dedicated budget for developing the customer service experience, which has helped the company to gain customer loyalty.

Even though Zappos is a retail company, it puts customer service at the front of everything it does. The company employs a huge number of customer service specialists to guide customers through making online purchases. These employees also follow up with customers to make sure they are fully satisfied with their shopping experience.

Training programs provided…

There are numerous opportunities for customer service specialists to work for the company. There are special training programs and advancement opportunities to help employees develop the necessary skills. Employees have the opportunity to design their working environment, including working from home part or all of the time.

Amazon

This online shopping company is known for offering an unrivaled customer service experience. Online shoppers are encouraged to get in contact with the customer service team at any time of the day or night. The customer service team is trained to listen carefully to the needs of customers and fulfill them quickly and smoothly.

The value that Amazon places on customer service means that there are numerous roles to choose from. People who have a head for numbers can work as part of the customer finance team. There are thousands of customer service roles to choose from in vibrant environments all over the world.

Bonuses, discounts, and benefits!

No matter which department you choose to work in, you can be sure working for Amazon will be rewarding. The company focuses on making sure each employee works as part of a team and has access to advancement opportunities. Customer service roles also come with performance-related bonuses, product discounts, and a wide range of other benefits.

Disney

The company prides itself on being ‘the happiest place on Earth,’ and customer satisfaction drives everything it does. Disney refers to customers of all types as ‘guests,’ and they are provided with a first-rate service. The company invests a lot in customer service training to make sure employees have the necessary skills.

There are numerous customer service roles at Disney for people with a wide range of skills. From online shopping to helping customers set up their streaming services, customer service plays an important role. Therefore, Disney focuses a lot of attention on developing this area of the company.

Do you have specialist skills?

Disney is always searching for experienced customer service representatives with specialist skills. There are lots of advantages to advance within the company and special performance-related bonuses. The company also provides loyal employees with a wide range of benefits to reward their hard work.

Lexus

This luxury vehicle division of Toyota is known for its excellent customer service. People who are interested in owning a new Lexus and provided with a first-rate service every step of the way. The customer service team is always available to provide customers with everything that they need.

People who have an interest in cars are sure to excel at this company. Lexus provides interns and other entry-level customer service employees with in-depth paid training. This provides employees with the specialist skills they need to treat customers like royalty.

Going above and beyond…

Lexus understands the importance of providing excellent customer service and rewards employees who excel. This makes the company an excellent place to work for anyone who is focused on going above and beyond the norm. In addition to a competitive salary and performance-related bonuses, there is an impressive benefits package to take advantage of.

Nordstrom

This luxury department store has built its brand on first-rate customer service. The store is focused on making sure that every customer interaction is positive and profitable. Employees of all levels are trained in the importance of delivering customer satisfaction.

Talented customer service representatives are employed to work in stores and greet customers. Employees need to be polite and friendly at all times and provide customers with the information they need. Employees receive special customer service training when they start work and are rewarded for excellence.

You can work from home…

The unparalleled customer service experience extends to the company’s online shopping portal. There are opportunities for customer service representatives to work from home and interact with customers online.

The performance of employees is regularly evaluated, and the top performers are rewarded for their efforts. All employees also receive a special benefits package that includes special discounts on company products.

Customer Service Officer Duties And Responsibilities

The exact tasks and responsibilities you are assigned will depend on the industry you work in. However, there is a set of tasks that are common to most customer service employees. Let’s take a look at the most common core tasks that are associated with these roles.

Greeting customers

Whether it is in person, over the phone, or via email, you need to greet customers warmly and professionally. For many customers, the customer service representative is the first person they come in contact with. This means that you are the face of the company, and your actions affect the way the company is perceived.

Answering questions from customers

It is important to be able to answer the questions from customers quickly and fully. This can involve using online chat platforms, emails, and answering phone calls. You need to be able to listen to questions carefully and make sure each customer is satisfied with the answer.

the best consumer service company

Designating customer issues

When customers have issues that are related to a different department, you need to be able to redirect them. This involves determining the perfect person to deal with the issue as quickly as possible. You need to have a good understanding of the company structure and the skills of the employees in different departments.

Providing general customer support

A large part of this role involves providing customers with first-rate support. This can involve guiding customers through the process of purchasing products online and using those products.

It is necessary to be patient with customers who are struggling with seemingly simple processes. In some cases, you may need to explain the same thing several times until a customer understands it.

Updating customer records

It is necessary to keep clear and detailed records of each interaction with a customer. Most companies rely on these records to help them gain future business. This includes adding notes of any issues the customer is having and reporting issues if necessary. You also need to make sure the name and contact details of each customer are complete and up to date.

Helping the sales team

Part of your role is likely to involve helping the sales team to boost performance and sales. This can include setting up appointments for customers and following up with them after a conversation with the sales team. This personalized approach to business can help to drive sales and lead to customer loyalty.

Essential Skills To Have

To do this job well, you need to possess a range of both hard and soft skills. While the hard skills are provided through on-the-job training, the soft skills relate to personality traits. Here are the main skills and attributes that a successful customer service representative should work on.

Communication Skills

It is important to be able to communicate well with people from all walks of life. People who work in customer service need to have strong written and verbal communication skills. They often need to be able to explain complex information clearly and simply. They also need to have strong listening skills to understand the specific needs and desires of customers.

Customer Service

It is important to be willing to go the extra mile to make sure customers are satisfied. The little details make a big difference and can help to secure customer loyalty. This helps customers feel that they are in good hands and that they are valued by the company.

Conflict Management

It is necessary to be able to resolve issues as quickly and smoothly as possible. When customers are having an issue with a certain product or service, they are likely to be frustrated. Skilled customer services representatives need to be able to de-escalate the situation and make customers feel heard.

Record Management

It is important to have strong attention to detail, especially when updating and maintaining customer records. Customer service representatives need to be able to greet regular customers by name and remember their preferences. It is important to take notes of queries from customers and provide follow-up contact to resolve issues.

Patience

It is important to be calm and clear-headed when dealing with customers. Some customers may be stressed and difficult, especially when they are having issues with products and services. It is essential to remain patient with these customers and put their needs first at all times.

Improve Your Customer Service And Sales!

If you’d like to know more about your position and what it entails, then check out my Customer Service Representative Job Description, or my Customer Service Manager Job Description, or how about my Sales Representative Job Description, and even my Inside Sales Representative Job Description in 2022.

Congratulations on your new job! But there is always room to improve, and for that, we recommend Amazon’s Customer Service Experience, or perhaps the Customer Service Skills for Success, Surviving Customer Service: Avoid Burnout, Develop Valuable Career Skills, as well as Customer Service Training 101, and the Powerful Phrases for Effective Customer Service.

The same goes for sales, and we found some outstanding guides for you to read, such as Sales Secrets: The World’s Top Salespeople Share Their Secrets to Success or my favorite Every Job Is a Sales Job: How to Use the Art of Selling to Win at Work, and finally, if you’re heading up your own team, then The Sales Development Framework: How to Build and Scale a Highly Productive Sales Development Program is just for you!

Final Thoughts

So, now you know the best companies offering consumer service jobs. If you enjoy talking to people, working in customer service can be an interesting and rewarding career.

It is important to be able to remain calm under pressure. Be polite and helpful at all times. Some customers are likely to be frustrated and even rude, and it is your job to turn the situation around.

By now, you are likely to have a good idea of the companies you want to offer your services to. You also have a good idea of the typical tasks you would be charged with and the most desirable skills. Make sure your resume reflects the most important customer service skills to attract the attention of potential employers.

Enjoy working in customer services, and have a great day!

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About Wendy Young

Wendy runs an employment agency with her husband, Ian, in Rochester, New York.

She loves nothing more than hosting a good dinner party and spends weeks intricately planning her next 'event.' She often uses these to introduce clients to potential employers in a relaxed, informal fashion. The food must be delicious, the cocktails and wine must be a perfect match, and the decor needs to impress without being over the top. With all that going on, it's amazing that she gets any time to write about her thoughts on securing the dream job.

They live on the outskirts of New York with their poodle, Princess.

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