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Does Ace Hardware Price Match?

does ace hardware price match

Are you searching for the best deal possible on hardware services and products? 

There is nothing worse than investing in an expensive item and finding it cheaper somewhere else. While doing research can lead you to the cheapest retailer, you might not always have the time. Fortunately, a large number of retailers price-match products from other companies. While they may not advertise this service, you can use the policy to score a partial refund. 

So, let’s find out, ‘does Ace Hardware price match?’

About The Price Match Policy

Although Ace Hardware is a major retail chain, most of the company’s stores are independently owned. This means that each owner has the power to set their own policies and prices for products and services. When you travel in the United States, you are likely to notice that stores tend to vary slightly.

Under the terms of the policy, you can receive a partial refund if the price of a product at Ace Hardware is cheaper somewhere else. This policy is designed to maintain customer loyalty so that there is no need to shop around for a better deal. However, it is important to read the terms and conditions of the policy carefully before making a claim. 

Participating stores 

It is a good idea to find out whether or not your local store offers this policy. You can do this by visiting the customer service desk and making an inquiry. Alternatively, you can contact the store before leaving home.

You can find the address and contact details of your nearest store on the company’s website. Simply type in the address, city, or state into the store locator. You will then see the phone number of the store as well as the operating hours. 

Read more: What is the Ace Hardware Jingle?

Included items

Participating stores are happy to price-match items in stock at a competitor’s store. However, the two products have to be absolutely identical. You need to make sure that they are the same size, brand, quantity, and even color. The policy will not apply if there is even the slightest difference between the two. 

Excluded items

Not all products that the company sells are included in the policy. This includes ones that are part of a promotion like Black Friday. This is because the retail value of these has already been adjusted.

Other types of excluded items include:

  • Special offers
  • Low stock
  • Clearance items
  • Damaged products

The Steps To Take 

Participating Ace Hardware stores only price matches with certain retailers. This usually includes Lowe’s, Home Depot, and a handful of competing stores. You can get the full list of competitors the policy applies to at the customer service desk in your local store. 

If you find an identical product on a competitor’s website for a lower price, you may be eligible. However, you need to make sure it is still in stock in your local store. You need to be able to present proof of the lower price to make a claim. The best way to do this is by showing evidence of the lower-priced product on the competitor’s website.

The Steps To Take

The cashier will verify on the spot…

You can take the product you want to purchase and evidence of the lower rate to the checkout. An employee will usually verify the competitor’s retail rate on the spot. If your claim is accepted, the price will be adjusted. 

After purchase

You may not notice the lower rate until after you have purchased the product. Fortunately, the price can still be adjusted afterward. All you need to do is take your proof of purchase and the lower rate to your local store. After verifying the competitor’s price, an employee should be able to refund you the difference. This means that you will receive the extra amount you paid.

However, the price adjustment policy can vary widely between stores. The manager always has the final say and has the right to reject claims. Some managers may grant price adjustments thirty days after purchase, while others may limit it to a week. 

How are price match refunds made?

You will usually receive a partial refund using your original payment method. Therefore, make sure you bring along the debit or credit card you used. If you paid by cash, you will usually be offered store credit to use against your next purchase. 

Online 

The Ace Hardware website boasts the full range of products that the company offers. It is easy to navigate, and you can order products with just a few clicks. This is a good option if you don’t have time to head to a store.

The Ace Hardware price match policy applies to most types of items that are sold on the website. You can apply for a price adjustment up to thirty days after purchasing an eligible product. Simply call the customer service hotline or use the online contact form.

Online

You need to provide proof…

When communicating with the customer service team, you need to be as clear as possible. Be ready to provide proof of the lower retail rate on the competitor’s website. You can also make a claim if the price of the item has recently been reduced in your local Ace Hardware store.

After a member of the team confirms your claim, they will ask for a supervisor’s approval. If approval is granted, your refund will be made fairly quickly. You need to have your credit or debit card details close to hand in case they are requested.

Price Matching For Other Stores

Want to make sure you get the best prices and deals? Then, check out Does Walmart Price Match Their Online Prices, as well as Does Walmart Price Match Amazon, or learn more about the Amazon Price Drop Refund in 2023.

Furthermore, we’ve also covered Does CVS Price Match, or for your superstores, take a look at Does Best Buy Price Match CostcoDoes Target Price Match Amazon, along with the Target Price Adjustment Policy, and for home improvement, Does Lowes Price Match Home Depot?

Lastly, if you’re looking for a job at your local DIY store, then check out our in-depth guides to the Ace Hardware Application, the Home Depot Application, the Lowes Application, or the Orchard Supply Hardware Application.

Final Thoughts

Ace Hardware offers price adjustments on most products that are sold on the official website. The main exceptions are products that have already been discounted. When making a claim, you need to make sure that the two you are comparing are absolutely identical. 

Whether or not your local Ace Hardware store offers a price match policy is determined by the store manager. They also set a limit on the number of price match requests a customer can make. You can find full details of the terms and conditions at the customer service desk of your local store.

Enjoy your price matching at Ace Hardware!

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