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Does Amazon Refund Canceled Orders? (2023 Guide)

does amazon refund canceled orders

Are you suffering from buyer’s remorse? While shopping online is quick and convenient, it is also easy to purchase the wrong product. 

If you have suddenly decided you don’t want the item on its way to you, you are certainly not alone. Fortunately, most major online retailers are aware of this common issue. Therefore, there are certain policies in place to help resolve problems and increase customer loyalty. 

If you are wondering, ‘does Amazon refund canceled orders?’, then it’s time to find out… 

About The Cancelation Policy

About The Cancelation Policy

There is a certain period between placing an order on the company’s website and the product entering the shipping process. If you decide that you don’t want the product in this period, you can simply cancel it. In this case, you will get your money back in full without having to make a claim.  

However, you will have to wait until the product reaches you if it has already been shipped. You will have to send the package back to Amazon to get your money back. This policy applies to most types of products that the company sells online.

The Refund Policy

While this is similar to the Amazon cancelation policy, there are a few key differences. You have thirty days to send most unwanted items back to the company. As long as you follow the set guidelines, you should then receive your money back in full. 

This offer applies to third-party sellers on Amazon Marketplace and products sold directly by the company. It is important to make sure that you return the right product and that all the components are included. In some cases, certain items can also be sent back after the standard thirty days have passed. 

How To Get Your Money Back?

If you can cancel the order before it is shipped, you are entitled to your money back in full. There will be no postage or other fees to pay because the company will not have incurred any fees. This is a common issue among online shoppers, and the company has created a streamlined process to resolve it.

The best way to do this is by logging into your account and checking on the shipping status. You will see the status clearly marked next to the product you have purchased. In the best-case scenario, you will see that the product has not been shipped yet.

If your product isn’t shipped yet…

In this case, you should be able to cancel the shipment very easily. All you need to do is click on that option and follow the series of prompts that appear. Make sure that you check all of the items in the shipment that you no longer want to receive.

You should find that it takes less than a minute to complete this process. At the end of it, you will receive a confirmation order. This will let you know that the unwanted items have been successfully canceled, and you will get your money back. 

Third-party sellers charge a fee…

However, you will be charged a fee if the shipping process has already begun. In some cases, you may be charged a shipping fee even if the process has not started yet. This is usually done at the discretion of some Marketplace third-party sellers.

You may be charged by a Marketplace third-party seller before shipping, as a matter of course. If this happens, you will have to wait for the third-party seller to confirm the cancelation. You will only be eligible to get your money back once this happens. 

Canceling An Order After Shipping

It is not possible to cancel an order once it has already been shipped. In this case, you will have to send the item back once it reaches your door. You will then have to apply to receive your money back.

Before you do this, you need to make sure that the item you have ordered is eligible for reimbursement. In this case, you will also need to check on the eligibility period. In most cases, the period is thirty days, although it may occasionally be longer.

Direct from Amazon is easier!

You will find precise details on how to ship the unwanted item back to the Amazon warehouse. You can rest assured that this is a fairly simple process. Once the company’s fulfillment team has received your unwanted product at the warehouse, the reimbursement process will begin. 

However, the process can be slightly trickier if you ordered the item from a third-party seller. If there are any issues, you will need to contact the seller directly using the information that was provided. Walmart is unlikely to intervene when it comes to getting your money back from a third-party seller. 

Where To Submit A Claim  

Where To Submit A Claim

If you want to send back an item and get your money back, you need to log into your Amazon account. View your order and click on the item you no longer want. You then need to follow the prompts to complete the process.

The option to send back the item should appear next to each of the items in your account. However, this option will vanish once the eligibility has expired. In this case, you will need to click or tap on the yellow ‘problem with order’ button.

What are your reasons?

You will then be prompted to explain why you no longer want the item that you purchased. The main options are because the item is defective, damaged, or different from what you actually ordered. You will usually be contacted by a representative of the company to discuss the issue if you choose this option.

The date that the window for returns closed will also be listed next to the purchase. This is designed to make it easy to check on the products you are waiting to receive. Terminating the process as quickly as possible will help to prevent the situation from getting too complicated. 

Keep track of your correspondence…

You can also contact a member of the customer service team if you are having trouble with the process. This can be done by phone, email, or live chat. It is a good idea to choose the email option because this will provide you with a record of the conversation. 

Digital Orders And Rentals

Digital Orders And Rentals

The process is slightly different when it comes to digital purchases. If you have accidentally made a purchase, you can usually terminate it and receive reimbursement. This is very quick and easy and will not affect your membership to the digital service. 

However, this is not the case if you purchased a movie, book, or another digital item that you do not like. To receive reimbursement, you have to show that the purchase was made in error. Dissatisfaction is generally not a reason for reimbursement. 

Don’t do it too often…

If you purchased a digital item by accident, you need to go to the Your Orders page on the company’s website. Click or tap on Digital Orders and search for the item that you purchased by mistake. Select Return for Refund or Cancel Your Order and enter the reason for cancellation. 

You may find that it is not possible to terminate the purchase. This is likely to be the case if the item is outside of the return window. Your ability to do so can also be limited by the company if you do it too often. In this case, your best bet is to talk to the customer service team. 


The process for canceling a subscription is also quite different. You usually have to sign up for a certain period. If you want to terminate it, you need to follow a set procedure. If you are not sure how to do this, it is best to speak to a member of the customer service team. 

More Amazon Shopping Policies

Shopping online is just so convenient when you don’t have time to head out to the stores. So, make the most of it by learning more about the Amazon Order Cancellation Policy and Amazon Stolen Package Policy, or if you’re not happy with your delivery, the Amazon Refund Without Return Policy for 2023.

While you’re still clicking away, you might want to know Can You Hide Orders On Amazon, or if you’re looking for the best deals, Does Amazon Do Price Adjustments, as well as Can You Split Payments On Amazon, and if you’ve just had a birthday, Where Is The Claim Code On An Amazon Gift Card. Or perhaps even, Where Can I Use My Amazon Gift Card if you feel like going shopping?

Alternative payment methods you might also be wondering about include Does Amazon Accept PayPalDoes Amazon Take Apple Pay, as well as Does Amazon Accept Afterpay; finally, if you’re buying a gift for your special someone, check out Does Walmart Sell Amazon Gifts Cards?

Does Amazon Refund Canceled Orders? – Final Thoughts

Online shopping is designed to make life much easier. You can browse for bargains from the comfort of your own home at any time of the day or night. This saves you the hassle of having to fight through traffic and crowds to get to your local stores.

However, there is always the risk when shopping online that you could order the wrong product. If you notice your error quickly, Amazon is there to help. It is possible to simply cancel your order and get your money back with no questions asked.

Good luck with getting a refund on your canceled order on Amazon!

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About Robert A. Casey

Robert works with his girlfriend at a busy LA actors agency, where he secures roles for a number of B-list and a few A-list celebrities. His knowledge and connections within the film and TV industry are very impressive, and he loves sharing his experiences with all our readers on the site.

He lives in Studio City with his girlfriend Rachael, and his cat, Gerald.  

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