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Does Lufthansa pay compensation?

Does Lufthansa Pay Compensation?

Lufthansa is a well-known airline, and like any other airline, it is obligated to pay compensation in certain situations. According to EU Regulation 261/2004, passengers are entitled to compensation if their flight is delayed for more than 3 hours, canceled without prior notice, or in case of denied boarding. Lufthansa is required to compensate passengers in these instances unless the delay or cancellation is due to extraordinary circumstances such as severe weather, air traffic control restrictions, or security risks.

FAQs about Lufthansa Compensation

1. What should I do if my Lufthansa flight is delayed or canceled?

If your Lufthansa flight is delayed or canceled, you should immediately contact the airline to find out the reason for the delay or cancellation and to understand your rights as a passenger. You may be entitled to compensation under EU Regulation 261/2004.

2. How much compensation can I expect from Lufthansa?

The amount of compensation you can expect from Lufthansa depends on the distance of your flight and the length of the delay. For flights within the EU of 1,500 kilometers or less, the compensation is €250 for delays of 3 hours or more. For longer flights within the EU or for flights to or from non-EU countries of 1,500 to 3,500 kilometers, the compensation is €400.

3. What if Lufthansa claims the delay is due to extraordinary circumstances?

If Lufthansa claims that the delay was due to extraordinary circumstances, they are not required to pay compensation. Extraordinary circumstances include situations such as bad weather, air traffic control restrictions, or security risks.

4. How long do I have to claim compensation from Lufthansa?

You have up to 3 years from the date of the delayed, canceled, or overbooked flight to claim compensation from Lufthansa. It is important to keep all documentation related to the flight, including boarding passes and receipts, as proof of your claim.

5. Can I claim compensation from Lufthansa for a missed connection?

If you missed a connecting flight due to a delay or cancellation with Lufthansa, you may be entitled to compensation under EU Regulation 261/2004. However, it is important to check with the airline and understand your rights in such circumstances.

6. What if I was denied boarding on a Lufthansa flight?

If you were denied boarding on a Lufthansa flight, you may be entitled to compensation, depending on the circumstances. You should contact the airline and familiarize yourself with your rights as a passenger.

7. How long does it take for Lufthansa to pay compensation?

Lufthansa is obligated to pay compensation within 7 days of the delay, cancellation, or denial of boarding. However, in some cases, the process may take longer due to various factors. It is important to stay in communication with the airline regarding your compensation claim.

8. Can I claim compensation from Lufthansa if I bought my ticket through a third-party website?

Yes, you can still claim compensation from Lufthansa if you bought your ticket through a third-party website. Your rights as a passenger are not affected by the method of ticket purchase.

9. What if I accept vouchers from Lufthansa instead of monetary compensation?

If Lufthansa offers you vouchers instead of monetary compensation, you have the right to refuse them and request cash instead. The airline is obligated to provide you with the option of choosing between vouchers and cash.

10. Can I claim compensation from Lufthansa for a flight that was affected by a strike?

If your Lufthansa flight was affected by a strike, you may still be entitled to compensation, depending on the circumstances. It is important to understand your rights and reach out to the airline for further information.

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