Have you bought something from Home Depot and don’t know how to make a return, leaving you scratching your head at home?
Navigating the world of home improvement can be a challenging task, especially when it comes to returns and exchanges.
That’s why I decided to take a closer look at the intricacies of the Home Depot return policy and provide you with all the information to make your return experience as seamless as possible. From timelines and conditions to special cases and in-store vs. online returns, I’ve got you covered with everything you need to know about Home Depot’s return process.
So, say goodbye to the stress of returns and exchanges, and embrace the art of successful shopping with confidence.
Contents
In-Store Returns
Home Depot offers an easy in-store return process for customers who need to return an item. Here are the steps, requirements, and tips to follow:
Step 1 – Bring the Item(s) to Any Home Depot Store
You can return any item, whether you purchased it online or in-store.
Step 2 – Bring Identification and Proof of Purchase
Acceptable forms of identification include a driver’s license, state ID, military ID, or passport. To prove your purchase, you will need to bring a printout of the receipt or email confirmation of the purchase. This helps to verify that you are the original purchaser and to process the return correctly.
Step 3 – Bring the Credit Card Used for the Purchase, If Possible
The credit card can speed up the refund process as it is used to verify the purchase and ensure that the refund is credited to the correct account. However, if you don’t have the credit card, don’t worry; you can still get a refund if you have your receipt.
Step 4 – Let Home Depot Help You Locate a Lost Receipt
If you have lost your receipt, Home Depot can still process your return, depending on your payment method. If you paid with a credit card or debit card, Home Depot can locate your purchase using the card information. If you paid with cash or a check, Home Depot might still be able to help you locate your purchase by looking it up in their system.
Step 5: Home Depot Verifies the Purchase and Processes the Return
Once you have provided identification, proof of purchase, and the item(s) you want to return, Home Depot will verify the purchase and process the return for a refund or exchange. If you are getting a refund, it will be credited to the original payment method or as store credit if you do not have the original payment method. If you are getting an exchange, Home Depot will help you find the item you want to exchange for.
Tips for a Smooth In-Store Returns Process
- Bring the item(s) in their original packaging, if possible.
- Ensure that all parts and accessories are included.
- Bring the item(s) back within the return policy period. As you will see later in this article, Home Depot’s return policy varies by product and department, so check the return policy for the specific item you are returning.
- Be courteous and patient. Home Depot employees are there to help you, and they will do their best to process your return or exchange as quickly as possible.
Online Returns
If you need to return an item that you purchased online or in-store from Home Depot, you can do so using their online returns process. Here are the steps to follow:
Step 1 – Visit Home Depot’s Website
To initiate an online return, visit the company’s website and sign in to your account. This will allow you to access your order history and begin the returns process.
Step 2 – Locate the Order Containing the Item(s) You Wish to Return
If you cannot see the item in your order history, or maybe you purchased the item in-store, you will need to call HomeDepot at (800) 430-3376 and ask for assistance with your return.
Step 3 – Follow the Prompts
Select the “Return Items” option next to the order containing the item(s) you wish to return. Follow the prompts to initia
Step 4 – Print the Mailing Label and Attach it to Your Package
After you initiate your return, Home Depot will send you a mailing label via email. Print it and attach it to your package. If possible, use the original packaging to ensure that all parts and accessories are included.
Step 5 – Drop off Your Package
…at a UPS Access Point or schedule a pickup with UPS. For help with UPS scheduling a pickup, contact Home Depot’s customer service at (800) 430-3376.
Step 6 – Home Depot Processes Your Return and Issues a Refund or Exchange
This may take a few days to process, but you will receive an email confirmation once your return has been processed.
Home Depot offers refunds using the original payment method or store credit. If you paid with a gift card or store credit, you’ll receive store credit as a refund. Refunds are subject to verification and may require government-issued identification.
Return Timeframes
30-Day Returns
The following items fall under the Home Depot 30-day return policy:
- Furniture
- Area Rugs
- Paint
- Gas Powered Equipment and Tractors
- Generators (except Whole House and Stationary Generators)
- Consumer Electronics (Televisions & Computers)
90-Day Returns
If you have purchased an unsatisfactory kitchen or bathroom item from the Home Depot Design Center, it must be returned within 90 days of purchase. If you are unsure whether your purchase was made from the Home Depot Design Center, check your receipt or contact customer service.
Return Policy on Electronic Appliances
Home Depot offers a return window of only 48 hours for customers who purchase certain electronics, including refrigeration appliances, ranges, washers, dryers, dishwashers, and select microwaves. This policy applies to items purchased either through delivery or in-store pickup.
You can initiate a return by contacting Home Depot’s customer service team at (800) 455-3869. The customer service team will guide you through the return process and provide assistance in obtaining a replacement or refund.
Return Exceptions
Flammable Substances
- Items that use flammable liquid/gas (e.g., leaf blowers and lawnmowers) cannot be returned through the mail. You must return them to your local Home Depot store.
Plants
- Damaged or dead live plants purchased online must be reported within three days of delivery for a replacement.
- The Grow a Garden Guarantee offers a refund for Bonnie plants grown with Miracle-Gro soils or plant foods in case of poor yield.
- Perennials, trees, and shrubs have a 1-year guarantee.
Order is Damaged or Missing Parts
- Contact Customer Support within 30 days of delivery for resolution.
Non-Returnable/Non-Refundable Merchandise
- Gift cards, generators, trailers, cut flowers/floral arrangements, and custom products are not eligible for return/refund.
- Items that have been modified or altered after purchase are not eligible for a return.
In-Store Return Exceptions
- Returns that are made without a valid sales receipt will be refunded as store credit at the lowest advertised price for the past few weeks.
- Cash and cash equivalent purchases of more than $1,000 may be refunded by check.
- Special order returns/cancellations must be returned to the Home Depot branch where you picked up the order.
- Some returns may be subject to a 15% restocking fee.
Third-Party Merchandise Shipped by Home Depot
- Return the item/items to the third-party/marketplace seller in accordance with their return policies.
Policy Abuse Prevention
Home Depot reserves the right to refuse returns if there is evidence of fraud, abuse, or misuse of the return policy. They use a third-party system called The Retail Equation (TRE) to track returns and identify potential abuse. If your return activity is flagged as excessive, you may be denied future returns, even if they seem sincere.
Need to Know More about Home Depot Return Policies?
Then check out our in-depth guide to the Home Depot Return Policy Without Receipt for 2023.
Or, if you want to know more about the home improvement giant, take a look at our guides to the Home Depot Military Discount, the Home Depot Project Loan, the Home Depot 11% Rebate, or Home Depot Key Copy Services. Or find out about the Does Home Depot Have a Senior Discount, How Much Does Home Depot Pay, or How Old Do You Have To Be To Work At Home Depot?
Or, maybe you’ve been wondering Does Home Depot Take Apple Pay, Does Home Depot Rekey Locks, When Does Home Depot Restock, Does Home Depot Have A Senior Discount, or even Who Is The Voice Of The Home Depot Commercials?
Final Thoughts
Home Depot’s return policy stands out as highly customer-centric and accommodating. With a return window of 30/90 days, the added convenience of being able to return online purchases in-store, and multiple options for returning items, you can shop with confidence, knowing that you have the flexibility to return your purchase if it doesn’t meet your expectations.
It is worth noting that the policy has some exceptions, especially for certain products such as appliances or custom orders. Nevertheless, by adhering to the return guidelines and taking note of any special circumstances, you’ll get the convenience and confidence of shopping at Home Depot, knowing that your returns will be seamless and trouble-free.
Home Depot’s commitment to customer satisfaction through its return policy is highly commendable and sets them apart as a retailer that prioritizes the customer’s needs.
Happy shopping at Home Depot!
