Fancy working for the world’s largest telecommunications company?
If so, AT&T is the place to go! Impressively, holding the award for the largest provider of telephone services across the United States. AT&T employs over 230,000 people, with over 5,400 stores situated throughout the US.
To grab yourself a job at AT&T, you must be 18-years-old or above. That means, unfortunately, if you are an early school leaver, you are not eligible for a job until you turn 18. Entry-level jobs for AT&T consist of retail sales associates, call center handlers, and customer services advisors.
So, if you’d like to find out what jobs are available to you and ‘How Old Do You Have to be to Work at AT&T?’ The following information will come in useful.
- Teen Jobs at AT&T
- What It’s Like To Work At AT&T?
- Can 16-Year-Olds Work at AT&T?
- How Much do AT&T Pay Its Employees?
- How Much Prior Experience Do You Need to Work at AT&T?
- What Should You Wear to Your Interview?
- Interview Questions
- Benefits of working at AT&T
- How To Apply?
- Let’s Help You Ace That Interview!
- Final Thoughts
Teen Jobs at AT&T
You can apply for many jobs at AT&T, and depending on your experience and qualifications, different roles may suit you the best.
Retail Sales Consultant
A retail sales consultant will train in the several products available. It is a great advantage to have an interest and understanding of technology. Parts of this job include problem-solving, taking the initiative, and a willingness to learn from other colleagues.
Of course, due to the company’s nature, this role requires you to have excellent customer service skills. Many advertised jobs request bilingual sales consultants. It is not essential, but this could be a great bonus if you speak other languages!
Customer Service Associate
Conducting a job in customer service means that you have to be a people person and be able to deal with complications well. You will contact customers who have issues with billing, increased payments, changes in their data plans, and general questions regarding the product.
You may also have to deal with transactions over the phone, take payments, process credit applications, and sell products and promote new offers and promotions.
Retail Sales Associate
Some salespeople work on a commission basis. There is a base pay rate, and depending on your experience, sales, with your salary and commission, you could earn around $30,000 per year. This job is great for candidates who have experience in sales and have the gift of the gab.
What It’s Like To Work At AT&T?
If you’re curious just what it’s like to be a part of the AT&T team and what the company culture is all about, then check out this Youtube video.
Can 16-Year-Olds Work at AT&T?
Unfortunately, 16-year-olds cannot work at AT&T; the minimum age requirement to work for the company is 18. However, there are several jobs available for minors full-time and part-time with other companies. But, these do depend on the state’s laws.
How Much do AT&T Pay Its Employees?
Depending on where you live and your job position, salaries can differ. An hourly wage for a retail assistant is between $11 and $16. However, this depends on your experience in sales and your location. You may receive the higher end of the pay scale if you have previously worked for a telecommunications company.
How Much Prior Experience Do You Need to Work at AT&T?
AT&T is an amiable entry-level company; this means you do not need previous experience to land a job. However, experience in sales will help in regards to scoring a better position or salary. It may also make it easier to work up to supervisor or manager roles due to gained knowledge in the field from a previous job.
What Should You Wear to Your Interview?
Your outfit should not be your main priority; however, it is essential to look presentable and professional. A clean shirt, black trousers or skirt and dress shoes would be appropriate, for men, an ironed light-colored shirt and a nice pair of trousers, with shoes.
Most interviews last around 30 minutes to one hour, and depending on the role and interviewer, the questions may vary. However, these are some examples of questions an AT&T manager or HR consultant may ask you:
Do you have any sales experience?
What are they asking?
This question is there to get a vague background of your experience in retail and sales. It may also determine if you are eligible for higher pay.
Don’t worry if you don’t have any previous experience. Remember, AT&T is an entry-level company that provides training. However, if you don’t, you can give examples of how you would like to deal with sales and provide points on what you think is vital as a salesperson. If you do, it’s a bonus. Experience is impressive; discuss your past selling products, no matter how big or small!
How would you deal with an angry customer?
What are they asking?
Perhaps someone is unsatisfied with a product or service from the company. How would you deal with it? The interviewer wants to know how you handle confrontation.
You need to say that you should keep calm and try to create a bond with the customer. You want your customers to trust you, and you should acknowledge they are upset. Listen to the customer’s needs and explain what you would do to replace or repair the product. If the customer is still unhappy, perhaps you could mention involving a manager for further guidance.
Do you work well with people?
What are they asking?
This question is regarding teamwork. Do you work well with other people or prefer working alone?
Ideally, the answer they would like is yes. Refer to past experiences working in a team or with another person in your previous job. If you do not have any work experience, you can always refer back to group work during your time at school. Give a few examples of why you think working with others is essential for the company.
How would you satisfy a customer complaint about a malfunctioning device?
What are they asking?
They are asking how you will perform in a difficult situation with perhaps an unhappy customer. One of the products has failed, what would you do?
Have empathy towards the customer and listen carefully to their complaint. You also want to thank the customer for bringing the problem to your attention. In this situation, you may want to explain how you would react and again apologize for the unlikely event of this happening.
Benefits of working at AT&T
New employees are eligible for a $1000 sign-on bonus. However, the bonus does not apply to previous employees applying for a new role. Benefits include paid training, and staff can expect medical and dental coverage and paid time off. But that’s not all…
Another fantastic perk of working at AT&T is the huge discounts. You can expect 50% off your mobile phone contract, connected car plans, wireless home phones, and accessories. AT&T is a highly rated place to work with an overall impressive employee satisfaction rate.
How To Apply?
If AT&T is the place for you, you can apply directly through the companies website. There are options to input your location, and the jobs for your area will appear.
Remember to look at the requirements and qualifications, and don’t waste your time applying for a job you are not qualified to do! You will need to fill out your application online and complete an assessment test. If successful, you will receive an email to arrange an interview.
Let’s Help You Ace That Interview!
If you’re still a tad on the young side, we have our Good Jobs For Teens and Jobs That Will Hire You Today Even With No Experience to take a look at for alternative job ideas.
Although, if it’s time to join the workforce, then you’ll want to start preparing for your interviews. So, check out my advice on How Would You Describe Yourself, What Are Your Career Goals, my Strengths And Weaknesses For Job Interviews, or even Why We Should Hire You, How To Answer What Are You Passionate About, What Are You Most Proud Of, and finally the Best Questions To Ask In An Interview in 2023.
Of course, we’ve done some in-depth online research and found these superb guides on acing that interview such as Hiring Squirrels: 12 Essential Interview Questions to Uncover Great Retail Sales Talent, How to Answer Interview Questions: 101 Tough Interview Questions, or maybe Amazing Interview Answers: 44 Tough Job Interview Questions with 88 Winning Answers to get you started.
You can never be too prepared, so try reading Get That Job!: The Quick and Complete Guide to a Winning Interview, and INTERVIEW with DESIRE and GET HIRED!: How to Ace the Interview, Sell Yourself & Get Your Dream Job, or how about The STAR Interview: How to Tell a Great Story, Nail the Interview and Land Your Dream Job and The STAR Method Explained: Proven Technique to Succeed at Interview for the proven STAR Method.
Lastly, you’ll want to practice beforehand with your STAR METHOD INTERVIEW: Interview Journal: A Notebook for job seekers as a guide for interview prep and a tool for interview questions and answers during interviews also available online today.
Remember that when working at AT&T, they don’t just sell products. They like to offer their customers an experience. It is a demanding job that is target-driven with high expectations. But if you are willing to work hard, you’ll be rewarded with great incentives.
The company tries to create a fun working environment and is an ideal place to start your career in retail. And because they offer tuition benefits, you can further your studies while working.
Great customer service is essential and understanding the company culture is crucial. Being able to work in a team and bring a positive attitude will see you advance in the company in no time at all. So, what are you waiting for!
All the very best Working at AT&T!