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Is StubHub Legit?

Nothing is worse than eagerly anticipating an event only to be scammed out of the tickets you’ve purchased. With so many ticketing sites available, it can be difficult to know which ones are reputable and trustworthy.

One such site that has been gaining popularity in recent years is StubHub.

But is StubHub legit?

Well, I’ve decided to find out as well as discuss how customers can protect themselves when buying tickets online with any ticket vendor. Moreover, by understanding the following aspects of the site, you can make sure your next purchase isn’t a disappointment!

What is StubHub?

The company was founded in 2000 by Jeff Fluhr and Eric Baker. They were two Stanford Business School alumni who had identified a gap in the market for a safe and secure online platform for buying and selling tickets.

At the time, the ticket industry was largely unregulated, which led to issues with ticket scalping and fraud. StubHub sought to change this by providing a trusted marketplace where customers could buy and sell tickets without fear of being scammed or ripped off.

what is stubhub

And it worked!

The website quickly gained popularity, and by 2007, it had become the world’s largest online ticket marketplace. In the same year, it was acquired by eBay for $310 million. Since then, it has continued to grow and expand its services. Offering tickets to an ever-increasing number of events across the globe.

Ok, But Is StubHub Legit?

Yes, StubHub is a legitimate and reliable ticketing site. And it has been providing customers with a safe and convenient way to purchase tickets for various events for over two decades.

How do they get this right?

They use the latest encryption technology to protect customers’ payment information and comply with all applicable privacy and data protection laws.

However, one of the reasons for StubHub’s success is its commitment to authenticity and customer satisfaction

Let me explain…

The company guarantees the authenticity of every ticket sold through its platform and offers a FanProtect guarantee to protect buyers in the event of invalid or counterfeit tickets. This guarantee assures customers that they will receive either valid replacement tickets or a refund of their purchase price.

Ok, But Is StubHub Legit

The catch?

While it is a trusted platform, it is still possible for buyers to be scammed by unscrupulous sellers

More on this later…

However, the site has put in place terms and conditions to protect both buyers and sellers. The platform advises customers to carefully read the terms and conditions before making any purchase and to contact their customer care team by phone or email in case of any issues.

How Does StubHub Make Money?

When a seller lists a ticket on StubHub, they are charged a “listing” fee and a “service” fee based on the total sale amount. The “listing” fee is a flat fee that varies based on the event and the seller’s location. While the “service” fee is a percentage of the sale amount. Sellers can also pay an optional “promotion” fee to increase the visibility of their tickets on the platform.

On the buyer side, StubHub charges a “convenience” fee. This is a percentage of the total purchase amount. And this fee covers costs associated with processing the transaction and providing customer service. Buyers may also be charged additional fees such as delivery fees or taxes. Depending on the type of ticket purchased.

In addition to these fees…

The company also offers various services to its customers, such as insurance for canceled events and 24/7 customer support. These services may come at an additional cost to the buyer or seller.

how does stubhub make money

How Can You Protect Yourself From Being Scammed When Buying Tickets?

When it comes to buying tickets on StubHub, there are additional steps you can take to protect yourself from scams.

Let me take you through what you need to know…

One important step is to make sure that the tickets you are purchasing are actually available for sale. Because some sellers may list tickets that they do not actually possess in order to scam buyers. You can avoid this by checking the seating chart for the event and making sure that the tickets you are purchasing are located in a legitimate section of the venue.

Next, it’s also a good idea to look for sellers who have a high rating or positive reviews from past buyers. This can be a good indication that the seller is reputable and trustworthy. StubHub also provides a feature called “Instant Download.” It allows you to download and print your tickets right after purchasing. This helps to reduce the risk of ticket fraud since you are receiving the tickets directly from StubHub.

How Can You Protect Yourself From Being Scammed When Buying Tickets


In addition to these steps, as mentioned, StubHub also provides a guarantee for buyers called “FanProtect.” This guarantee ensures that you will receive valid tickets on time. And that you will be refunded if the event is canceled. So, if you encounter any issues with your purchase, you can contact StubHub’s customer service team for assistance.

Off the platform…

There are other ways to protect yourself when buying tickets online. One common scam involves purchasing tickets from a seller who asks for payment through an unsecured method, such as a wire transfer or prepaid debit card. It’s important to avoid these payment methods. Instead, use a secure payment method such as a credit card or PayPal.

It’s also a good idea to verify that the seller is legitimate before making any payments. You can do this by checking their ratings or reviews from past buyers. Or by contacting the event organizer to verify that the seller is authorized to sell tickets for the event.

Are There Other Websites Similar to StubHub?

Other websites similar to the platform include TicketMaster, VividSeats, SeatGeek, and TicketsNow. Like StubHub, these websites charge fees to both buyers and sellers to make money.

About TicketMaster…

TicketMaster is one of the largest ticket marketplaces globally, offering tickets to a diverse range of events. The website applies a service fee to buyers for each ticket purchased, in addition to other charges such as delivery and processing fees. Sellers, on the other hand, are charged a listing fee and a percentage of the sale price for each ticket sold.

Are There Other Websites Similar to StubHub

Very much like VividSeats…

VividSeats is another well-known ticket marketplace that operates similarly to StubHub. The site charges buyers a service fee based on the total purchase price, and additional fees for delivery and processing. Sellers, in turn, are charged a commission fee based on the price their tickets are sold for.

The new kid on the block…

SeatGeek, a newer player in the ticket marketplace industry, has gained popularity due to its user-friendly platform and advanced search options. The site applies a service fee to buyers, while sellers are charged a commission fee based on the sale price of their tickets.

And last but definitely not least…

TicketsNow, owned by TicketMaster, is another ticket marketplace that focuses on premium and hard-to-find tickets for various events. The website charges buyers a service fee, while sellers are charged a commission fee based on the sale price.

Legitimacy Matters

These days, it’s not surprising our users are seeking legitimacy confirmation on so many popular service providers. Because the sad truth is, it’s all too easy to get scammed! Especially when conducting transactions online.

But don’t worry; we’re here to help…

Our team prides itself on conducting accurate, up-to-date vetting of any vendors our users are suspicious of. For whatever reason. So why not take a look at a few of our other comprehensive guides to brands and services you want to know if you can trust?

We cover everything from, Is Flight Club Legit, to other online shopping platforms boasting potentially great deals, like Is Temu LegitIs Etsy LegitIs Wayfair Legit, and Is Poshmark Legit?

There may also be shopper rewards platforms you’re not too sure about. For example, let us help you find out fast, Is Fetch Rewards Safe Legit or Is Swagbucks Legit?

Had a really bad experience with your favorite store?

Even though it’s legit??

That happens sometimes too! But don’t despair; we can also offer you the best alternatives to all of your favorite stores!

Check out our in-depth guides to the Biggest Target Competitors, the Biggest CVS Competitors, and from the Top Chipotle Competitors & Alternatives to the Biggest McDonald’s Competitors in 2023!

Just search our site for the best alternatives to any store in question!

Ok, back to…

Final Thoughts

At the end of the day, whether you choose StubHub or any other ticketing platform, it is important to do your research and make sure that you are buying tickets from a reputable source. But with these simple steps in mind, you can enjoy concerts stress-free. Knowing that all your hard-earned money isn’t going to waste!

So go ahead and start planning for your next concert experience! Just remember to stay safe when purchasing tickets online by following the provided guidelines carefully.

Have fun at your next concert or event!

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About Linda Shepard

Linda is employed by one of the biggest employment agencies in San Francisco and has over 15 years of experience in finding her clients their dream job. She prides herself on being able to match the right person to the right position, which inevitably creates a great working relationship for the employee and the company moving forward.

When she isn't writing articles or working, she enjoys gardening, socializing, and going for long walks on the beach and in nature.

She lives with her boyfriend Carl and their cat, Fluffy.

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