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Kobalt’s Return Policy

kobalts return policy

Kobalt is a well-known brand in the power tool and outdoor equipment industry. They are famous for providing customers with high-quality and reliable products.

And even better…

The company’s return policy, which includes warranties and guarantees for many of its products, shows how much it cares about you!

So, let’s take an in-depth look at Kobalt’s return policy and the process for returning defective or unsatisfactory products.

Kobalt’s Warranty on Select Tools

Kobalt offers a 5-year warranty on selected tools, covering any defects in materials or workmanship. 

This warranty applies to the original owner of the product and covers the tool itself. However, it excludes consumable components and accessories that are designed to wear out after a certain amount of usage. 

And as is true of 99% of warranties out there…

The warranty doesn’t cover abuse, regular wear & tear, incorrect maintenance, negligence, illegal repair or alteration, or any other issues that are a result of improper usage or maintenance.

Battery and Charger Warranty

Kobalt provides a 3-year warranty on the battery and charger of its power tools, covering any defects in materials or workmanship. 

As with the above, this warranty applies only to the original owner of the product and covers the battery and charger, but excludes any issues that are a result of improper usage or maintenance.

Commercial and Rental Guarantee

Kobalt offers a 90-day commercial and rental guarantee period for its compressors and other outdoor power equipment. 

This guarantee helps ensure that customers can count on receiving a high-quality product even for demanding applications.

24V MAX Handheld Power Tools Guarantee

The return policy for Kobalt’s 24V MAX handheld power tools is unique.

This is because it allows you to return the tool within a year of purchase for a full refund, no questions asked!

Accessories and Consumables

Kobalt provides a wide range of accessories and consumables for its products, including chargers, blades, and more. 

However, as we have shown you above, consumable components and accessories that are designed to wear out after a certain amount of usage, are not covered by Kobalt’s warranty. 

Returning Your Product to Kobalt

If your Kobalt product meets the requirements for warranty coverage, here is what you need to do:

Online Returns

1 Contact Customer Service 

Call or email Kobalt customer service to initiate the return process. You will need to provide your name, order number, and the reason for the return.

2 Prepare Your Product 

Pack the product securely, include all original parts and accessories, and make sure to include a copy of your receipt.

Prepare Your Product 

3 Obtain Return Authorization 

Wait for a return authorization number (RMA) from customer service. This will confirm that your return has been approved.

4 Shipping Label 

Once you receive the RMA, you will receive a shipping label. Print and attach the label to your package.

5 Ship Your Product 

Ship your product back to Kobalt, following the instructions provided. You will need to include the RMA number on the package.

6 Wait for Processing 

Wait for the return to be processed and confirmed. You will receive a confirmation call and/or email once the return has been processed.

In-store Returns

1 Locate Your Store 

Plan to go to the Kobalt store where you purchased the product.

Locate Your Store 

2 Get Ready

Gather your receipt and the product that you wish to return.

3 Speak to a Representative

Approach a Kobalt representative in-store and explain the reason for the return.

4 Inspection 

The representative will inspect the product to verify the warranty coverage.

5 Repair or Replacement

If the product meets the requirements, the representative will arrange for a free repair or replacement.

Maintenance and Care

Proper maintenance and care are essential for prolonging the lifespan of your Kobalt products and ensuring that they remain in good working order. This includes regular cleaning, proper storage, and following the manufacturer’s recommended usage guidelines. 

Neglecting any of this can result in your products failing to meet the requirements for warranty coverage.

Inspecting Your Products

Before using your Kobalt products, it is important to inspect them to ensure that they are in good working order. Checking for any signs of damage or wear and tear can help prevent accidents and also prolong the lifespan of your products. 

If you notice any signs of damage or wear and tear, it is recommended that you stop using the product and take it in for repair or replacement.

Inspecting Your Products

Store Return Policies

In addition to Kobalt’s return policy, individual stores may have their own return policies that you need to follow. It is important to check with the store where you purchased the product to see what their return policy is, as it may differ from Kobalt’s general return policy

For example, some stores may have shorter time limits for returns, restocking fees, and other restrictions. Be aware of these before making a purchase (or a return).

FAQs for Kobalt Returns and Exhanges

What happens if my product fails after the warranty period?

If your Kobalt product stops working after the warranty period has finished, it may no longer be covered by the manufacturer. You may need to purchase a replacement or repair it at your own expense. However, you can check the manufacturer’s website for information on repair services or after-warranty support.

How long does the warranty claim process take?

The length of the warranty claim process will depend on the specific product and the nature of the warranty claim. However, Kobalt is committed to providing quick and efficient resolution to warranty concerns, ensuring that you have a positive experience with their power tools and outdoor equipment.

How long does the warranty claim process take

Can I make a warranty claim for a product that was purchased used or second-hand?

The warranty does not cover products that were purchased used or second-hand. As stated above, it only covers products that were purchased new and if you are the original owner of the product.

Are there any fees associated with making a warranty claim?

No, there are no fees for making a warranty claim at Kobalt. They provide free repair or replacement for products that meet the warranty requirements.

What if my product is damaged in shipping?

If your Kobalt product is damaged in shipping, please contact their customer service team immediately. They will work with you to resolve the issue and ensure that you receive a functional product as soon as possible.

What if I need to replace a component or accessory for my product?

If you need to replace a component or accessory for your product, you can also contact the Kobalt customer service team for assistance. They will be able to provide you with information on the replacement process and any options that may be available to you.

What if I lost my receipt? Can I still make a warranty claim?

If you have lost your Kobalt receipt, it may be difficult to make a warranty claim. However, you can contact their customer service team for assistance. They will do their best to assist you and help you resolve any issues you may be facing with your product.

Can I make a warranty claim if I bought my product from a third-party seller?

It is best to make a warranty claim if you bought your product from a Kobalt-authorized retailer. But if you bought your product from a third-party seller, you should contact the seller directly for assistance. Unfortunately, the Kobalt warranty may not be honored if the product was not purchased from an authorized retailer.

What do I need to bring with me when I return a Kobalt product?

When returning a Kobalt product, you will need to bring the product, your receipt, and any accompanying accessories, such as instructions and extra parts. You may also need to provide the warranty certificate that is usually in the box.

Can I return a product that was a gift?

Yes, you can return a product that was a gift. However, you may need to provide the store with a receipt for the gift or other proof of purchase.  

Want to Know More about Kobalt Tools?

If so, you might want to find out Who Makes Kobalt Tools for Lowes?

In fact, we pride ourselves on offering the most up-to-date information possible on all popular outdoor & home retailers! This includes their policies and even their application processes, should you wish to work there!

You might want to know, How Old Do You Have to Be to Work at ZumiezWhat Time Does Dicks Close OpenIs Dollar General Owned by WalmartWhat Time Does Academy Close/OpenDoes IKEA Allow Dogs and Are They Pet FriendlyAmazon’s Transfer PolicyREI Holiday Hours, or everything you need to know about the Bass Pro Shops Application process…

Can A Felon Own A Compound Bow? Well, we can answer that! Just use our search box to find the answers to any questions you might have about your favorite outdoor & home retailers in 2023!

Ok, back to today’s topic…

Final Thoughts on Kobalt’s Return Policy

In summary, the return policy at Kobalt gives you a wide range of warranty options to make sure you have the best experience possible with your power tools and outdoor gear. These options include a 5-year warranty on some tools, a 3-year warranty on batteries and chargers, a 90-day commercial or rental guarantee, and a special return policy for 24V MAX handheld power tools.

By following the manufacturer’s recommended maintenance and care guidelines and inspecting your products regularly, you can ensure that your Kobalt products remain in good working order and meet the requirements for warranty coverage. In doing so, you may also avoid the need to use the return policy for your Kobalt Tools altogether!

So, if you have any questions or concerns about your warranty, don’t hesitate to contact the Kobalt customer service team for assistance.

Happy Kobalt shopping!

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