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Lowe’s Return Policy Without Receipt

lowes return policy without receipt

Have you just finished working on a large home improvement project?

There is nothing worse than running out of paint or wallpaper when giving a room a facelift. Therefore, it is usually a good idea to purchase a little more than you think you will need. At the end of the renovation, you are likely to have a roll of wallpaper or some paint left over. If you have misplaced the receipt, returning these unused items can often be a bit of a challenge.

So, let’s learn all about the Lowe’s return policy without receipt.

Returning items to Lowe’s 

When you purchase most products from Lowe’s, you are treated to a generous ninety-day return policy. This gives you plenty of time to put the product through its paces and make sure it’s what you need. If the item doesn’t measure up, you can take it back to a store to receive an exchange or refund. 

Returning an unwanted item is always easier if you have the original receipt. However, the store manager may honor your request if you can produce the original payment method. You also need to have a valid form of photo ID with you and be ready to provide your phone number. 

Read more: Does Lowes Install Dishwashers?

Finding Your Lowe’s Receipt

Even if you have lost the original receipt, it’s fairly easy to find a copy. However, you may be out of luck if you paid for a product using cash in one of the company’s stores. Here are the three main ways you can track down a copy of your receipt. 

Finding Your Lowe’s Receipt

Credit card information

If you paid by credit card, make sure you take it with you to one of the company’s stores. A store representative can use your credit card information to look for the details of the purchase. These records are usually stored for three years. This means that your purchase will be on file if the product is within the returns process.

Alternatively, you can contact your bank and ask for an itemized purchase record. They can then use this as proof of purchase and process your return. 

Your online account 

If you regularly purchase products from Lowe’s, it’s a good idea to create an online account. You can do this through the company’s website or app. You can then purchase products from the comfort of your own home and have them delivered to your door.

The details of any purchases you make online will automatically be saved to your account. You can use this information as proof when returning items to a Lowe’s store or by post. You will also receive an email confirmation.

Check your photos

No matter how careful you are, it is pretty easy to lose your receipt. The best way to avoid this is by taking a photo of new receipts each time you make a purchase. You can store these photos so that you always have them close to hand. 


It is important to note that not all products can be returned to Lowe’s, even if you have the receipt. Certain items have a shorter window, while other items cannot be returned under any circumstances. Make sure you check out the company’s return policy to see the full list of exceptions. 


The following items must be returned within thirty days of purchase:

  • TVs and other electronics
  • Refrigerators and freezers
  • Washers and dryers
  • Microwaves
  • Ovens
  • Dishwashers
  • Mowers
  • Chainsaws
  • Pressure washers
  • Water heaters
  • Wood chippers
  • Liquid paint
  • Generators
  • Earth augers
  • Log splitters
  • Hedge trimmers
  • Highway trailers

When returning power equipment, it has to be in its original packaging. Highway trailers have to be returned to a store in the state you purchased them from. You also need to provide all the paperwork, including the title. 

Items that cannot be returned include:

  • Gift cards
  • Safety masks
  • Merchandise cards

Holiday items

Lowe’s offers a wide range of different types of decorations for all of the major holidays. These can only be returned before the date of the holiday. This is because the store will be unable to resell those decorations after the holiday has passed. 

Special order configured products

Products that have been configured must be canceled or returned within 72 hours. If you decide that you don’t want this product, you will be charged a restocking fee of 20%. You have to take the unwanted item to the store you purchased it from to make a claim.  


Shrubs, trees, and perennial plants can be returned within a year of the purchase date. Other types of plants can be returned for a refund or exchange within ninety days. 

Hazardous materials

This category includes products that contain lithium batteries. Products that contain or use flammable liquids, gases, or other hazardous materials cannot be returned by mail. You have to take them back to your local store to make a claim. 

When Refunds Are Processed?

When you get your money back depends on the payment method you used to make the purchase. If you used a credit card, the refund will be processed straight away. If you paid with cash, you will also be given store credit instantly.

The process takes a little longer if you paid with a debit card. In this case, it can take up to fifteen days for the refund to show up in your account. Alternatively, you can opt for an instant exchange for a product of the same or lower value. 

When Refunds Are Processed

Working In Home Improvement!

If you love anything DIY, working at Lowes could be perfect for you! For an insight into the company, check out our comprehensive Lowes Mission And Vision Statement Analysis, followed by, How Old Do You Have To Be To Work At Lowes as well as our in-depth guide to the Lowes Application, and Does Lowes Hire Felons, if you have a criminal record.

In addition, we also have our guide to the Home Depot Application and the most common Home Depot Interview Questions as an alternative job option.

Before you apply, we recommend finding out more about the Home Depot Dress Code, as well as How Much Does Home Depot Pay, and depending on your age, How Old Do You Have To Be To Work At Home Depot, and finally, Does Home Depot Drug Test, if need be in 2023.

Final Thoughts

The Lowe’s return policy makes it easy to return unwanted items and receive a refund or exchange. If you have misplaced your receipt, a member of staff can usually look up the purchase on the store system. Once proof of purchase has been found, your refund or exchange will be processed.

If you made an online purchase, you can find proof of purchase by logging into your account. However, it is important to note that not all products are eligible for a refund or exchange. You need to read the terms and conditions of the policy carefully before making a claim.

Enjoy your shopping at Lowes for your DIY needs!

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