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Lululemon’s Return Policy

lululemon's return policy

Lululemon is a popular athletic apparel brand that offers a wide range of clothing and accessories for men and women. The company is known for its high-quality, performance-focused products and its commitment to providing excellent customer service.

One part of Lululemon’s customer service is its return policy, which makes returning or exchanging items as easy as possible for you.

So, let’s find out all about…

Lululemon’s Return Policy

Lululemon has a 30-day return policy for all purchases. This means that you have up to 30 days from the date of purchase to return or exchange an item for a full refund. 

To initiate a return or exchange, you must provide proof of purchase, and the item must be in its original condition. All the tags and packaging must also still be attached.

You may return or exchange purchases in-store or by mail.

In-Store Returns

If you choose to return or exchange your Lululemon purchase in-store, you can do so at any Lululemon store location. In-store returns and exchanges are usually processed quickly, and you can receive your refund or exchange immediately. 

Additionally, you may also be offered the option to receive store credit, which can be used toward the purchase of a new item at a later date.

In-Store Returns

Online Returns

If you prefer to return or exchange your Lululemon purchase online, you can do so by visiting the Lululemon website and filling out the return form. Online returns are usually processed within 7–10 business days of receiving the item. 

Once the return is processed, you can choose to get a store credit or a refund to the original method of payment.

Like-New Returns

Lululemon also sells items that are “like new.” These items have been gently worn or used but are still in good condition. Like-new items are usually very clean. They are also generally free of any stains or odors. Often, they also include all the original tags and packaging. 

Good news!

Like-new items are also covered by the store’s 30-day return policy and can be returned or exchanged for a full refund or store credit.

Performance Returns

After the 30-day return period has ended, you can still return or exchange items through Lululemon’s Performance Return program. This program allows you to return items that have been gently worn or used but no longer meet your needs. 

Performance returns can be made virtually anytime, but the items that are turned in must be in good condition and free of any stains or odors. 

You will receive store credit for the item, which can only be used towards the purchase of another Lululemon product.

Performance Returns

Trade-Ins

Lululemon offers trade-ins for certain items that are in good condition. These items can be traded in for a Lululemon e-gift card that can be used online or in-store. The amount that is offered for trade-ins may vary depending on the type of item and its condition.

In general, you can expect the following for your “Like New Trade-Ins:”

  • Tanks, Tees, Shorts, Longs, Skirts, Shorts = $5
  • Sweatshirts, Sweaters, Pants, Dresses, Bags = $10
  • Coats, Jackets = $25

It’s important to note that items with signs of wear and tear may not be accepted. Additionally, Lululemon reserves the right to decline any trade-ins that do not meet its guidelines. These may also change from time to time.

Exclusions

While Lululemon’s return policy is designed to be as inclusive as possible, there are a few exclusions to be aware of:

  • Items marked as “final sale” 
  • Customized Items: monogrammed, embroidered, etc.
  • Personal Care Items: skincare, hair care, fragrance products
  • Gift Cards 

We recommend you carefully review the product information and exclusions before making a purchase to ensure that you are aware of the return policy and any exclusions that may apply.

Frequently Asked Questions 

How can I start a Performance Return or Like New trade-in?

You can start a Lululemon performance return or like-new trade-in by visiting a Lululemon store and speaking with a store associate. The store associate will be able to assist you with the process and provide more information on what items are eligible.

What should I do if I received a damaged or defective item?

If you received a damaged or defective item, you should contact Lululemon’s customer service team as soon as possible. They will assist you in returning or exchanging the item.

How long does it take for my refund to process?

The time it takes for a Lululemon refund to process may vary depending on the method of payment used for the original purchase. For example, credit card refunds may take up to 10 business days to process, while gift card refunds may be instant.

How long does it take for my refund to process

Can I return or exchange an item purchased during a sale or promotion?

Yes, your purchase is eligible for return or exchange, regardless of whether it was purchased during a sale or promotion.

Can I make a return or exchange if I have lost my receipt?

Lululemon will make an exception for returns or exchanges without a receipt if the item is in new or like-new condition. However, the store will ask you for other verifiable details, such as your phone number and date of purchase, before they can proceed.

How do I know if an item is “Final Sale” or not?

Final sale items are clearly marked as such on the product page or at the point of purchase. If you are unsure if an item is “final sale,” please re-check the product information, or speak with a store associate for clarification before purchasing.

Is there a limit to how many items I can return or exchange?

Lululemon does not have a set limit on how many items can be returned or exchanged. However, the store reserves the right to refuse returns or exchanges if they suspect fraudulent or abusive behavior.

Can I return or exchange an item that I bought with a gift card?

Yes, as long as it’s done under the general return policy guidelines.

Can I track the status of my online return or exchange?

Yes, Lululemon’s customer service team can provide you with updates on the status of your return or exchange. Additionally, if you return the item through a shipping carrier, you can track the package using the provided tracking number.

Can I return or exchange an item that I bought online at a physical store?

Yes, you can return or exchange Lululemon items purchased online at a physical store, as long as the item is in new or like-new condition, and the return is made within the 30-day return period.

Can I return or exchange an item that was part of a bundle or set?

Yes, as long as all items in the bundle or set are returned, and under the normal return policy guidelines.

Can I return or exchange an item that I received as a gift?

Yes, absolutely. As long as it is clearly unused, the same procedures apply.

Can I return or exchange an item that I bought internationally?

Yes! Their return policy applies to items purchased from all Lululemon stores and websites worldwide. To initiate a return or exchange, you will, however, need to contact the Lululemon store where you made the purchase or reach out to their customer service team. They can provide you with instructions on how to proceed.

Are there any restocking fees for returns or exchanges?

No, Lululemon does not charge any restocking fees for returns or exchanges.

Can I return or exchange an item if it does not fit properly?

Yes, as long as the item is unworn, unwashed, and still has the tags attached, you can return or exchange it for a different size or style.

Lululemon is Hiring!

That’s right! So if you or another Lululemon fan you know is thinking of applying, let us help you get hired – by providing everything you need to know about Lululemon in 2023!

Read our full guide to the online Lululemon Athletica Application process, then head on over to our Lululemon Mission and Vision Statement Analysis to prepare yourself for your interview. We’ll even take you through common Lululemon Interview Questions you can expect!

But if you want to ace that interview, we also recommend looking at things like the Most Important Skills To Put On A ResumeHow to Write a Resume with No Experience, and these Resume Accomplishments Examples To Illuminate Your Strengths.

When Does Lululemon Restock? We’ve got an answer for you! Just type your question into our search box and hit go!

OK, back to today’s topic…

Final Thoughts on Lululemon’s Return Policy

In my opinion, Lululemon’s overall return policy is pretty good! In fact, it is a major selling point for the brand and a key factor in building customer loyalty.

You can return or exchange items within 30 days of buying them as long as they are in good condition and haven’t been worn or washed. So, along with their reputation for making high-quality, long-lasting products, the return policy at Lululemon should make you feel comfortable making purchases, knowing that you can easily return or exchange items if you are not happy with them. 

Additionally, Lululemon’s free in-store returns and complimentary return shipping make the process of returning items even more simple, more convenient, and, well, free!

Happy Lululemon shopping!

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