Macy’s Return Policy

Macy’s is a popular department store known for its wide range of products and excellent customer service.

The Macy’s Return Policy is designed to be convenient and easy for customers to use, and this article will provide a comprehensive overview of the policy. I’ll also share details on how to return or exchange items, exceptions to the policy, and how to contact Macy’s customer service.

So, let’s get started!

Return and Exchange Policy

The return policy at Macy’s is quite generous, with a 90-day return window for most items. This means that you have 90 days from the date of purchase to return or exchange an item both in-store and by mail.

In-Store Returns

Customers who wish to return or exchange an item in-store can do so along with the original receipt or a gift receipt. If the item is eligible, the store will process the return or exchange immediately.

Mail-In Returns

If you wish to return or exchange an item to Macy’s by mail, you can do so by following these steps:

The Refund Process

When you request a refund for a purchase made at Macy’s, the refund will be processed back to the original payment method. 

Processing Time

The processing time for a refund at Macy’s can vary depending on the payment method used. For example, if the purchase was made with a credit card, it may take two to three business days for the refund to be credited back to the card. If the purchase was made using a debit card, it might take up to seven business days for the refund to be credited back to the card. 

If the purchase was made with cash or check, the refund will typically be issued immediately in the form of a Macy’s gift card or a Macy’s credit card. Macy’s gift cards and credit cards can be used to purchase any item at Macy’s, and they never expire.

Note

It is important to note that in some cases, the refund process may take longer, depending on the circumstances. For example, if the item was purchased during a sale or promotion, the refund may take longer. Additionally, if the item was shipped to Macy’s, it will take additional time for the item to be returned to the store before a refund can be issued.

Exceptions To The Policy

While the return policy is quite straightforward, there are a few exceptions that you should be aware of. Some of these include:

Shortened Return Period

Non-Returnable Items

Item Condition

While you can return items without a receipt, you should note that items without their sale tags (e.g., bags and clothes) are not returnable to Macy’s.

In addition, it is important to note that Macy’s reserves the right to refuse any return or exchange if the item is not in its original condition or if there is evidence of wear and tear. You may want to take these to heart before making a purchase or returning an item.

Customer Service

Macy’s offers excellent customer service to help you with any questions or concerns you may have regarding your purchase or the return policy. You can contact Macy’s customer service through the company’s website, mobile app, or by phone. 

The store also offers an easy return and exchange process through the mobile app. This way, you can easily initiate the process and even track their return status, making the whole process more convenient.

Frequently Asked Questions

Can I return or exchange an item that I purchased online at a Macy’s store?

Yes, you can.

What if I received a damaged or defective item from Macy’s?

You should contact Macy’s customer service immediately. They will assist you with the return or exchange process.

Do I have to pay for the return shipping?

Most items have free return shipping labels. Some exemptions, however, would be framed artwork, beds, carpets, and most heavy items.

Can I return or exchange an international purchase?

Yes, but it is subject to different guidelines. For example, you have to pay for return shipping. Please contact the customer service team for more information as it relates to your specific case.

Can I return or exchange a gift that I received from Macy’s?

Yes, you can, as long as it falls within the 180-day return policy window and meets the other guidelines outlined in the return policy. If the gift was purchased online, you will need the order number and the email address used for the purchase. If the gift was purchased in-store, you will need the gift receipt.

Can I return or exchange an item that was purchased using a gift card?

Yes, you can. The refund will be issued in the form of a store credit.

Can I return or exchange an item that was purchased using a Macy’s credit card?

Yes, you can. The refund will be issued to the original method of payment.

Can I return or exchange an item that was purchased using a discount or coupon code?

Yes, you can. The refund will be issued based on the discounted price.

Can I return or exchange an item that was part of a bundle deal or set?

Yes, you can, as long as all items in the bundle or set are returned in their original condition and packaging.

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Final Thoughts

The return policy at Macy’s allows you to return most items within 90 days of purchase, with or without a receipt of purchase. 

Items must be in new, unused condition with all original tags attached. Some exceptions apply, such as with final sale items, food, beverages, and live plants. Since you can return items to Macy’s in-store or by mail, it can be said that the store’s return policy is flexible and easy to use. 

Unhappy with your purchase? Macy’s has made it easy to return or exchange items!