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Nordstrom Rack’s Return Policy

nordstrom rack return policy

Nordstrom Rack, the discount arm of the luxury department store Nordstrom, offers a wide variety of clothing, shoes, and accessories at discounted prices. However, even the best deals can sometimes not work out for buyers. This is why Nordstrom Rack has a clear and customer-friendly return policy. 

So, I decided to take a comprehensive look at Nordstrom Rack’s return policy, including what can and cannot be returned. I will also discuss how to return items and any exceptions or restrictions that you should be aware of.

So, let’s get started…

What Can be Returned at Nordstrom Rack?

Most things bought at Nordstrom Rack can be returned within 45 days, as long as they are still in their original condition and have all of their tags and packaging. This includes items such as clothing, shoes, accessories, and home goods.

But there are some things that can’t be returned, and I’ll talk about those in more detail later in this article.

How to Return Items?

Nordstrom Rack offers two ways for customers to return items: in-store and by mail.

In-Store Returns 

You can return items purchased at Nordstrom Rack to any of the store’s physical locations. All you need to do is bring the item along with the original receipt that was issued at the time of purchase.

If you do not have the receipt, the store will do its best to locate the purchase in its system. However, it is not guaranteed that they will be able to.

Mail Returns 

If you are unable to return Nordstrom Rack items in-store, you can also return them by mail. However, you should package the item securely and include a copy of the invoice and the return form. 

It is also important to note that you will be responsible for paying for the shipping cost of the return. You do not have to pay right away, though, as Nordstrom Rack offers a prepaid return label for you to use. 

You can either pay for it online through your account or have the shipping costs taken out of your refund.
Mail Returns 

Refunds and Exchanges

Once Nordstrom Rack receives the returned item, they will process the refund or exchange. For returns made with the original receipt and in their original condition, you will be refunded to the original form of payment. However, if the item was purchased with a gift card, the refund will be issued in the form of a new gift card.

For exchanges, you will be given store credit to purchase a new item(s).

Restrictions and Exceptions

While Nordstrom Rack’s return policy is generally straightforward, there are some restrictions and exceptions you should be aware of; these include…

Restrictions and Exceptions


Items must be returned within 45 days of the purchase date. Any items returned after this timeframe may be accepted, but will be refunded at 50 percent of the original sale price.

Final Sale Items 

Items marked as “final sale” can’t be returned or exchanged. These items will be clearly marked as such on the website or in-store.

Customized Items 

Items that have been customized, such as monogrammed, or altered in any way, cannot be returned or exchanged.

Beauty and Fragrance Items 

Beauty and fragrance items, such as makeup and perfume, can only be returned or exchanged if they are unopened and in their original condition.

Worn or Used Items

Items that look visibly worn or used cannot be returned or exchanged.

Online Purchases 

Items purchased online can be returned either in-store or by mail. 

In-Store Purchases

Nordstrom rack purchases can be returned to any Nordstrom store. It also works the other way around, so by mail, if you wish.

Gift Returns 

Items that were purchased as gifts can be returned for a refund or exchange, as long as they meet the conditions outlined in the return policy. However, if the item was purchased with a gift card, the refund will be issued in the form of a new gift card. 

Once again, if you do not have the original receipt, the store will do its best to locate the purchase in its system and issue a refund or exchange based on that information.

Special Cases

Nordstrom Rack also has a few special cases that you may want to be aware of…

Damaged or Defective Items 

If an item is damaged or defective when received, you should contact Nordstrom Rack customer service immediately. You will be asked to provide a photo of the damage or defect, and the store will then process a refund or exchange.

Returns on Swimwear 

Nordstrom Rack understands that you might want to try on your new clothes, but you can only return or exchange swimwear and lingerie if the hygiene liner is still in place and the item hasn’t been worn.

Frequently Asked Questions

Can I return an item that is no longer available on Nordstrom Rack’s website?

Yes, items that are no longer available on the website can be returned or exchanged as long as they are still within the return window.

How long does it take for my refund to be processed?

Refunds are typically processed within three to five business days after the item is received by Nordstrom Rack. The actual time it takes for the refund to appear on the customer’s account depends on the bank or credit card company.

Can I return a gift card?

No, Nordstrom Rack gift cards cannot be returned or refunded.

Can I return a gift card

How can I check the status of my return or exchange?

You can check the status of a return or exchange by contacting Nordstrom Rack customer service with your order number. If you purchased it online, you will see details on your accounts page under your orders.

Can I make a return or exchange without the original packaging or tags?

Unfortunately, items must be in their original condition, including all tags and packaging, in order to be eligible for a return or exchange.

Can I return or exchange something that was part of a bundle deal?

Bundled items must be returned or exchanged as a complete bundle. If all items in the bundle are not returned or exchanged, you will be charged for the missing items at their current price.

Is there a limit to how many items I can return or exchange?

Nordstrom Rack does not have a specific limit on the number of items that can be returned or exchanged. However, the store reserves the right to limit returns or exchanges in cases of suspected abuse or fraud.

Can I return or exchange an item that was purchased using a promo code or coupon?

Yes! Items purchased using a promo code or coupon are eligible for return or exchange. This is, again, as long as they meet the conditions outlined in the return policy.

Can I return or exchange something that was part of a buy-one-get-one-free promotion?

Yes again! As long as you return all items in the promotion and the items meet the conditions outlined in the return policy.

Can I return or exchange something that was part of a special collaboration or limited edition collection?

Items from special collaborations or limited edition collections can be returned or exchanged as long as they meet standard return policy conditions.

Got Another Nordstrom Question?

No problem! We can help you with just about anything you may need to know. We can also give you a few more options as to Where Can I Buy Name Brand Clothes for Cheap!

Or, perhaps you’d be interested to know that Nordstrom is on our list of Best Consumer Services Companies to work for in 2023.

We can help you with job applications, too, by the way…

First check, How Old Do You Have to Be to Work at Nordstrom/Nordstrom RackDoes Nordstrom Run Background Checks, and what to expect with Nordstrom Holiday Hours?

Then head to our comprehensive guide to the Nordstrom Application process. We’ll even help you prepare yourself for Nordstrom Interview Questions or let you know How to Become a Virtual Stylist!

Ok, back to today’s article…

Final Thoughts on Nordstrom Rack’s Return Policy

In conclusion, Nordstrom Rack has a fairly standard return policy. It allows customers to return items within 45 days of purchase for a full refund or exchange. However, you should be aware that certain items, such as final sale items, are non-returnable. You should also note that items that have been damaged or altered in any way will not be accepted for return.

Overall, the return policy at Nordstrom Rack is similar to those of other retail stores, and it is a good idea to be familiar with the guidelines before making your purchase.

Happy shopping at Nordstrom Rack!

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