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Nordstrom Return Policy

Are you suffering from a case of buyer’s remorse?

Going on a shopping spree can be a great way to lift your spirits and put a spring in your step. However, you may find that the items you buy simply don’t make the grade when you get back home.

This can be particularly true when you purchase items online. The new dress or piece of jewelry may lose its luster when you finally get to try it on. So, let’s take a closer look at the return policy at Nordstrom, including how to make a claim.

The Nordstrom Return Policy

The company offers one of the most generous return policies around. Generally speaking, there is no time limit on when you can take back purchases for a refund or exchange. However, it is important to read the terms and conditions carefully before making a claim.

Requests for a refund or exchange are handled on a case-by-case basis. When you make a claim, your unwanted item will be inspected by the store manager or customer service team. If your request is accepted, you will usually have the choice of receiving a refund or an exchange. No matter which option you choose, you will not be charged a restocking fee for the unwanted item.

The Nordstrom Return Policy 

How refunds are made?

When you request a refund from Nordstrom, the cost of the product will be reimbursed using the original payment method. So, depending on the payment method you choose, you may have to wait a while to get your money back. For example, refunds are usually made to credit cards within fourteen days of making a claim.

However, there are certain cases where a direct refund cannot be made. In these cases, you will be given a gift card bearing the value of the item you are returning. You can then use this gift card to make future purchases.

You will receive a gift card when you:

  • Are returning a gift
  • Do not have the receipt
  • Paid with a gift card
  • Used a combination of payment methods

PayPal purchases

If your payment was completed through PayPal, you will usually receive your refund in the same way. This means that the value of the unwanted item will be refunded to the credit card attached to your account. However, if you used a second payment method along with PayPal, the amounts will be refunded separately. 


If the item you buy is the wrong size or color, you can easily exchange it for the right item. For online orders, it’s best to reach out to the customer service team. Otherwise, you can take the item back to your local Nordstrom store and make a claim. 

When returning the unwanted item to a store, you will receive credit for the amount that you paid. You can then use this credit to purchase the item that you actually want. However, the unwanted item usually needs to be in perfect condition, and you should bring along the original packaging. 

Without the receipt

Producing the original receipt is the easiest way to show proof of payment. This also shows how much you paid for the item so that you can receive a full refund. However, your purchase can usually be found in the system by using your payment information.

Your claim will usually still be honored even if there is no purchase information because you paid in cash. In this case, your refund will be made to a gift card, which you can use to make another purchase. You will receive the lowest retail value, which could mean you get less than you paid if the item is on sale. 

Without the receipt

Without the price tag

It’s best to leave the price tag on purchases until you are sure that you want to keep them. This is because the price tag will be used to verify the amount you paid when returning items. However, you can still receive a refund or exchange if the price tag has been removed

Sale items

Most companies don’t let you get a refund on items that have already been reduced. Fortunately, that’s not a problem when you shop at Nordstrom. All you need to do is bring back the sale item to a store along with the original receipt. 

Returning jewelry 

The policy that covers jewelry is slightly different, although it is still very generous. You can receive a full refund when returning jewelry to Nordstrum within ninety days of purchase. After the ninety days have passed, you will usually receive 50% of the amount that you originally paid.

Jewelry should be returned to your nearest store along with the original receipt. You can also provide the credit card that you used as proof of purchase. These additional measures are designed to protect the company against fraud. 


You can return makeup that is sold in the company’s store and online, even if it is open and used. This gives you the chance to see if the new foundation of eye shadow matches your skin tone. However, it’s important to provide the original receipt when returning lightly used makeup. 


Just about everything that the company sells can be returned for a refund or exchange. However, there are certain exceptions that are noted in the terms and conditions. For example, you cannot return a gift card that has been purchased for yourself or a loved one. 

There are also exceptions for certain designer items and special-occasion dresses. Under the terms and conditions, the tags that come with these items must not be removed; you must also bring back these items with the original packaging. 

How to Return Unwanted Items to Nordstrom?

The company is committed to making returning unwanted items as quick and easy as possible. There are two main ways that you can submit unwanted items for a refund or exchange. However, as mentioned, it’s important to read the terms and conditions carefully to make sure the unwanted item is eligible. 

Returning products to stores

You can bring any item that is sold by the company back to your closest store. This includes items that you have purchased through the company’s website. The unwanted item will be inspected before a refund is issued. You will usually be asked to provide certain documents to serve as proof of purchase. 

Returning products to stores

The required documents include:

  • An invoice or receipt
  • The original payment method
  • A form of government-issued ID

Refunds and exchanges are processed by the store’s customer care representative. If you have lost the original receipt, the transaction will be tracked using the credit card number. If you didn’t pay with a credit card, your government-issued ID will be used to confirm the purchase. The form of ID that you provide has to feature your full name, signature, and address. 

Shipping back unwanted items

You can receive a full refund for most unwanted online purchases. However, it is important to note that the shipping costs will not be refunded. Therefore, it’s best to make sure the item meets your needs before placing an order.

If you do decide to ship back an unwanted item, the process is fairly simple. It is best to use a postage-paid UPS return label. This will help to make sure that the shipping process is as fast and efficient as possible. It usually takes between ten and fourteen days to receive a refund after shipping the product.

How else can I do this?

If you already have an account, you can sign in on the company’s website to start the process. Alternatively, you can print a return label on the website if you do not have the order number. In this case, you will be charged a shipping fee.

Got Another Nordstrom Query?

We can assist you with just about anything you may need to know. Perhaps you’d like more information on Nordstrom Rack’s Return Policy, which is slightly different? We can also give you some more options on Where Can I Buy Name Brand Clothes for Cheap in 2023!

But did you know that Nordstrom is one of the Best Consumer Services Companies to work for?

Yes, we can help you with Nordstrom job applications, too…

First, let’s find out How Old Do You Have to Be to Work at Nordstrom/Nordstrom Rack. Then, if it’s relevant to you, Does Nordstrom Run Background Checks, and what can you expect with Nordstrom Holiday Hours?

Next, head over to our in-depth guide to the Nordstrom Application process. We’ll even help you prepare for Nordstrom Interview Questions or tell you exactly How to Become a Virtual Stylist!

Ok, back to today’s topic…

Final Thoughts

When you shop at Nordstrom, you can be sure that you will receive excellent customer service. The company is committed to providing the best experience possible both online and in stores. This has helped the company secure customer loyalty and build a solid reputation.

One of the ways the company does this is by offering a very generous and simple returns policy. There is no time limit, and most products that the company sells are covered. However, the store manager has the right to refuse a claim if they believe a customer is abusing the policy.

Happy returns at Nordstrom!

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