Home » Career Resources » Interview Questions » Old Navy Interview Questions

Old Navy Interview Questions

old navy interview questions

You have finally made it for an interview opportunity with Old Navy. Interviews can be a stressful exercise without proper preparation. You can use successful interview tips to ace your interview with Old Navy. Old Navy is a retail outlet which deals in different kinds of clothing. It has its headquarters in San Francisco.

old navy interview questions

GAP is the parent company for this retail chain. The retailer launched its store in Canada in the year 2001, currently, it owns 1100 stores across the US and Canada. You can use the popular set of interview questions to ace your interview with Old Navy. In the year 1997, this store crossed a sale of 1 billion dollars only after 4 years of its opening.

Read more: How Much Does Old Navy Pay? (Job Positions, Benefits And More…)

General Interview Questions for Old Navy

Q – 1. Tell the interviewer briefly about yourself?

Ans: You should structure this answer by stating your previous work experience, education, and interests. You should keep your answers short and precise without sharing additional information that is not related to your job.

Q – 2. Highlight the main features of Old Navy?


  • It is a clothing retail brand.
  • It crossed a 1-billion-dollar sale in 1997.
  • The company is based in San Francisco.
  • It has 1100 stores in its name.
  • It is owned by a renowned company called GAP.
  • In 2001, the first store for Old Navy opened in Canada.

Q – 3. What motivates you to work for Old Navy?

Ans: You should talk about your passion and love for fashion. You can also emphasize becoming independent by paying for your college by working at Old Navy. You can talk about that you enjoy dealing with customers, this is one of the reasons you would like to explore opportunities with Old Navy.

Career Opportunities with Old Navy

Q – 1. What is your career plan for the next 5 years?

Ans: You should talk about how will you develop your career at Old Navy in the next 5 years. You can use new strategies to support your answer by demonstrating real-life examples. Also, make sure you read the Job Descriptions given on the career page of Old Navy to structure your answer better. You can observe different employees working at Old Navy to structure your answer better so that you understand how you can ace your career with Old Navy in the next 5 years.

Q – 2. Why should Old Navy consider hiring you?

Ans: You should thoroughly study the Job description of Old Navy and identify your skills along with work experience so that you can develop a suitable career at Old Navy. You should match your skillset with the skills listed in the job description. This gives you a fair idea about what is expected from you while working at Old Navy. You must also have the right skills to perform well at your job in Old Navy.

Q – 3. What made you leave your last job?

Ans: Talk about your previous employer with a positive approach. You should always use your skills and knowledge to look for new career opportunities. Try and avoid saying that you have switched your job because the commute between your place of stay and work is lengthy. You can also say you enjoy dealing with customers and you want to use this opportunity to deal with a new set of customers with a new role at Old Navy.

old navy interview question

Q – 4. Are you comfortable in dealing with a long number of hours standing?

Ans: You should always demonstrate flexibility while working in the retail sector, this helps you to develop a suitable career with Old Navy. The retail sector demands that you stand for longer time durations at work. This helps you to ace your career with Old Navy. Make sure you inform the interviewer that you exercise daily and strive to keep fit. This will hold you in good stead for getting the job.

Q – 5. What kind of work shifts are you comfortable working for?

Ans: It is a good idea that you show flexibility at work, to work well in the retail sector. If you follow a flexible work schedule it will help you to grow in the retail sector in a very limited time. Hence, working in flexible shifts is an opportunity for you to develop yourself professionally at Old Navy. You can explore different learning opportunities offered by the store that help you to grow.

Q – 6. Did you ever face an attendance problem in your last job?

Ans: You should honestly reply to this question and help the interviewer with the contact number of your boss so that he can validate your attendance record at work. You should also emphasize the importance of reporting on time to your shift at Old Navy.

Q – 7. What kind of salary package do you expect at Old Navy?

Ans: You should research well about what kind of salaries are offered to employees with your level of experience. You get a better opportunity to negotiate well at your interview for a higher pay scale if this information is available to you. You can secure your job at a decent pay scale at Old Navy.

Customer Handling Skills at Old Navy

Q – 1. How will you deal with an annoyed customer?


  • Allow your customers to share their concerns with you.
  • Demonstrate your caring and friendly attitude towards customers.
  • Use your ability to solve problems for your customer.
  • Avoid blaming your customer or the organization if something goes wrong.
  • Use expert advice to resolve customer queries.
  • Use every opportunity to delight your customers.

old navy interview questions tip

Q – 2. How will you achieve customer delight for Old Navy?


  • Focus on developing your customer support team to resolve customer queries with ease.
  • Create the feel-good factor for your customers by enhancing the services.
  • Use attractive deals and offers to provide a surprise element to customers.
  • The more you enhance a customer’s shopping experience the better it will be to achieve customer delight.
  • You can develop various communities for enhancing customer service. These communities are called the Customer Service community.
  • Try to offer proactive customer service.
  • Personalize customer service experience.
  • Use multi-channel support to delight customers.
  • Reduce waiting time for customers.

Q – 3. What motivates you to work for Old Navy?


  • You can learn new skills.
  • Use creative ideas to delight your customers.
  • Work well as a team member.
  • Use new strategies to solve problems for customers.
  • Meet your customer-centric goals.
  • Don’t motivate customers or your team members with monetary rewards.
  • Never bank on employee discounts offered as a motivator.

Strengths and Weaknesses at Old Navy

Q – 1. What are your core strengths which help you to work with Old Navy?


  • Use your product knowledge to resolve customer queries.
  • Use your communication skills to deal with customers.
  • You can use your problem-solving skills to solve work problems in the organization.
  • You can share real-life examples to demonstrate your strengths in tackling difficult customer situations.

Q – 2. What are your specific weaknesses to work with Old Navy?


  • You should always identify your weaknesses at work.
  • You should never say you do not have any weaknesses.
  • Use suggestive measures to resolve your weaknesses.
  • Don’t mention critical skills for a job as your weaknesses.
  • You should try your best to transform each weakness into a potential strength.

Interview Tips & Attire

Q – 1. What are specific interview tips for Old Navy?


  • Arrive a few minutes early for your interview.
  • Carry a notebook and pen for your interview.
  • Dress up appropriately for your interview.
  • Don’t use your smartphone during the interview.
  • Positively take critical feedback.
  • You must speak in a clear voice at the interview.
  • Don’t show nervousness and anxiety during the interview.
  • Avoid sharing unrelated information or your entire life story at the interview.
  • Be precise and concise with your answers.
  • Try and represent a polite and friendly attitude towards your interviewer.
  • Ensure you create a positive impression in your interview.

old navy interview question guide

Q – 2. What kind of dress code will you wear for your interview at Old Navy?

Ans: Dress up formally or in business casuals. Avoid wearing tattoos, heavy jewelry for your interview. Focus on demonstrating confidence and a smart personality for your interview at Old Navy.

Q – 3. What are the questions you can ask your employer?


  • What kind of work culture does Old Navy offer?
  • What are special attributes for a top-performing employee at Old Navy?
  • Describe the important points for a specific job position.
  • What kind of measure of success does Old Navy follow?
  • How will you achieve a suitable learning curve at the organization?
  • What are specific learning opportunities offered by Old Navy?

Bottom Line

Old Navy is a clothing retrial outlet that offers multiple opportunities to young and enthusiastic talent who want to develop a rewarding career with Old Navy. You can use the interview tool to rehearse your answer well and tackle every situation in a disciplined manner.

As a retailer you must have relevant experience in retail management, this helps you to ace your career at Old Navy. Use your specific skills and product knowledge to deal with customers and build a loyal customer base at Old Navy. Explore continuous opportunities at Old Navy to help yourself develop professionally.

Please help us rate this post

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top