Old Navy’s Return Policy

Old Navy is a well-known store that sells affordable and stylish clothes and accessories. The company has a clear and thorough return policy that informs customers on how and when they can return items they are not satisfied with. 

So, I decided to take a look at Old Navy’s return policy in detail, including how long you have to return an item, how to send it back, your chances of getting a refund, an exchange, or a store credit, and if there are any restrictions or exceptions.

So, let’s get started with the…

Time Frame For Returns

You have 30 days from the date of purchase to return items for a refund or exchange at Old Navy. This applies to both in-store purchases and online orders. 

In the case of online purchases, the 30-day return period begins on the day the item is shipped. After 30 days, returns may only be accepted for store credit, and it will be up to the store’s management or employees to decide whether or not to accept the return.

Online Purchases

You can return things you bought online by going to a physical Old Navy store or doing it online.

Steps To Return an Online Purchase In-Store

1 Verify that your item is still eligible for return.

2 Visit an Old Navy store with the item and a downloaded receipt or packing slip.

3 Inform a store associate that you want to return an online purchase.

4 Provide your identification and the reason for your return.

5 The store associate will process the return and offer an exchange or refund based on the original payment method.

Note: Coupon discounts are non-refundable.

Instructions for Mail-In Returns of Online Purchases

Just as with in-store returns for online purchases, coupon discounts are also non-refundable. However, return shipping is free of charge.

Here’s what to do if you prefer to return your unwanted item(s) via mail:

1 Visit the Old Navy website and log in to your account to initiate the return process.

2 Select the order that contains the item you wish to return and click on the “Return” button.

3 Choose the item(s) you wish to return and follow the prompts to indicate the reason for the return.

4 Print the return label and include it in your return package along with the item you wish to return.

5 Package the item securely and send it to the address provided on the return label.

6 Keep a record of your return tracking number to track the status of your return.

7 Once your return is processed, you will receive a confirmation email, and your refund will be credited to your original payment method.

Note: The refund processing process is often slow for online returns. In fact, it sometimes takes over a month to be treated. To hasten up the process in the case of a mail-in return, it is advised to call customer care a few days after sending back the unwanted item(s).

In-Store Purchases

In-store purchases must be returned in person. The Old Navy return policy requires that in-store returns be made directly to the store and not through the mail.

In-Store Purchase Refund Options

Old Navy offers refunds in the form of the original payment method. For example, if you paid with a credit card, the refund will be credited back to that credit card. If you used a coupon to get a discount, that discount will be taken off your refund since in-store coupons also aren’t refundable.

Exchange Options

Old Navy offers exchanges for different sizes, colors, or styles of the same item. If you would like to exchange the item for a different item entirely, they will receive store credit for the original item, which can then be used towards the purchase of the new item.

Gift Returns

The Old Navy return policy states that gift items will only be exchanged for store credit. If you would like to return a gift, you should bring the item and the original receipt or gift receipt to a physical store location. If you do not have the receipt, you may be asked to provide a valid form of identification as well as other verifying details.

Restrictions And Exceptions

Final Sale Items

Items purchased during a final sale cannot be returned to Old Navy.

Store Credit Only

After 30 days, returns may only be accepted for store credit. Additionally, as mentioned, accepting any item that has been in your possession for over 30 days is solely subject to the discretion of the store’s management or employees.

Customer Service

Old Navy has a customer service team available to assist with any questions or concerns regarding the return policy. You can reach the customer service team through the Old Navy website or by visiting a physical store location.

Frequently Asked Questions

Can I get a refund for an item purchased with a gift card?

Yes, if an item is returned within the 30-day return period, your refund will be issued to the original form of payment, which can include a gift card.

What do I need to bring with me when returning an item in-store?

You should bring a copy of your order confirmation and the item(s) you wish to return. A receipt is helpful, but it is often not necessary in most cases.

Is there a time limit for returning an item purchased during a promotional event?

The 30-day return period applies to all purchases, including items purchased during a promotional event.

Can I return an item if it is damaged or defective?

Yes, you can; however, it must not have been damaged by you or your negligence/carelessness. It must have been damaged during or prior to shipping the item(s) to you.

Is there a limit to how many items I can return at once?

There is no specified limit to the number of items that can be returned at once, but Old Navy reserves the right to limit returns in certain circumstances.

Can I exchange an item purchased online for a different item online?

Yes, you can, subject to availability.

How long does it take to receive a refund for a returned item?

This will depend on the method of payment used for the original purchase. If a credit or debit card was used, the refund will typically appear on the card within three to seven business days. If a gift card was used, store credit will be issued and will be available for use immediately.

Looking for A Job In Fashion Retail?

Well, we can help! Let’s start with How Old Do You Have to Be To Work At Old Navy and How Much Does Old Navy Pay for your rates and working hours? Next, we move on to our in-depth guide to the Old Navy Application and the most common Old Navy Interview Questions for 2023.

Alternatively, why not take a look at our guides to the GAP Application along with the GAP Mission And Vision Statement Analysis to find out more about the company, followed by the Ralph Lauren Application, the Saks Fifth Avenue Application, and the Neiman Marcus Application?

Lastly, we also have our guide to the TJ Maxx Application and most frequently asked TJ Maxx Interview Questions to help you prepare for the big day, and once again if you’re still in school, you’ll want to find out How Old Do You Have To Be To Work At TJ Maxx?

Final Thoughts

The return policy at Old Navy is comprehensive yet customer-friendly. It offers a 30-day return window, multiple return methods, and the option for a full refund or exchange.

With its easy-to-follow guidelines and exceptions list, you can shop with confidence, knowing that your satisfaction is a top priority.

Enjoy your shopping at Old Navy!