Are you thinking of applying for a job at OnTrac?
This parcel delivery service was established in 1991. In just a few decades, OnTrac has gone from a small parcel delivery company to one of the largest in the USA.
Today, OnTrac serves more than sixty million customers in the United States and is famous for its low-cost services. New employees of all levels are hired throughout the year to keep up with the growing demand from customers.
So, let’s take an in-depth look at what will ensure your OnTrac Application: Jobs & Careers Online appeals to hiring managers.
Facts About Working At OnTrac
You need to be at least 21 years old to work at OnTrac. The company operates from 6:30 am to 9:00 pm from Monday to Friday, and 8:00 am to 6:00 pm on Saturdays. Employees of all levels are expected to arrive at work on time, as the OnTrac reputation is built on punctuality.
OnTrac boasts a large number of offices in the states of California, Utah, Washington, Idaho, Arizona, Nevada, Oregon, and Colorado. When new offices are opened, the company usually prefers to promote experienced employees to run them. This is a good way to advance in the company and discover a new part of the Western United States.
OnTrac Job Opportunities
Ontrac is committed to providing entry-level employees with an interest in logistics with paid training. Managerial roles are also open to candidates who have the necessary skills and experience. Here are some of the key job opportunities at OnTrac and the main duties that go along with them.
This role is open to entry-level candidates and usually involves working in a company call center. The main duty is receiving incoming calls and helping customers with various issues.
This can include tracking and locating packages, receiving payments for services, and offering other assistance. It is necessary to have excellent customer service skills to perform this role.
Keep calm under pressure…
Customer service agents need to be able to keep calm under pressure and resolve issues quickly. The starting salary is around $13 per hour, while there is additional pay for taking on late night and weekend shifts.
These associates also work in a call center and work closely with customer service representatives. This role mainly involves cold-calling both potential and existing customers. It is necessary to be familiar with the full range of OnTrac products and services and be able to answer questions.
Both of these roles take place in one of OnTrac’s large warehouses. All packages need to be sorted and placed on the correct delivery truck to reach customers on time. You need to be reasonably physically fit to perform this role and be able to lift up to seventy pounds.
The starting salary for a package handler or sorter is typically $11 per hour. Employees can boost their salaries by attending a special training program to learn to drive a forklift. After completing the training program, employees are provided with a special certificate.
These professional employees need to own their own vehicle, which must measure at least 24 feet long. In addition to a clean driving record, it is necessary to obtain a commercial driving license. Delivery drivers are responsible for maintaining their vehicles and must be courteous at all times.
Punctuality is essential to perform this role, and delivery drivers need to be very well organized. It is also necessary to have strong customer service skills and be well presented. Delivery drivers usually make around $35,000 per year, which can rise to $40,000 per year over time.
There is a wide range of managerial positions at OnTrac to oversee all areas of operations. The role of warehouse manager is usually offered to warehouse employees who have extensive experience. This role largely involves maintaining awareness of OHSA laws and company safety standards.
Call center managers oversee sales associates and customer service representatives and make sure they stay on target. Managers in all areas of the company need to hire and train new employees as they are needed. Entry-level managers usually start at around $35,000 per year, while those with experience can earn much more.
Additional Benefits of Working at OnTrac
The types of benefits that OnTrac employees receive depend on their role in the company and status. Eligible full-time professionals are provided with paid sick leave, annual vacation days, and paid holidays. Other benefits of working at OnTrac include dental, health, and vision insurance as well as access to company retirement plans.
How To Apply?
The first step to securing a job at OnTrac is visiting the Career Opportunities section of the company’s website. Take the time to browse through the list of vacancies and click on a job title to read the full job description. When you have found a vacancy that matches your skills and experience, click on the ‘Apply’ button.
It is necessary to recreate an online resume, which highlights your applicable skills. It is possible to import details from a current resume or create a new resume from scratch. Make sure that all the information is correct. Carefully edit before clicking on the ‘Submit’ button.
Check your application status…
You can check the status of an OnTrac application by logging back into the user profile. It typically takes around a week for hiring managers to review applications and contact suitable candidates. After a short screening interview via the phone, a time and date for an in-person interview will be set.
Improve Your Customer Service And Sales
Well, let’s start by taking a look at my Customer Service Representative Job Description, Call Center Representative Job Description, Customer Service Manager Job Description, and my Sales Associate Job Description to see what is expected of you in your position.
Not making those sales targets and don’t know why? Then, why not read the online guides we’ve found for you, such as Every Job Is a Sales Job: How to Use the Art of Selling to Win at Work, The Sales Development Framework: How to Build and Scale a Highly Productive Sales Development Program or even Objections: The Ultimate Guide for Mastering the Art and Science of Getting past No available online in 2022.
Also, why not try Sales Secrets: The World’s Top Salespeople Share Their Secrets to Success, the LinkedIn Riches: How To Use LinkedIn For Business, Sales and Marketing! and even How To Get A Sales Job.
Got the sale…Now what?
Getting the sale is only the first hurdle; customer service is just as important. So, we recommend reading up on Surviving Customer Service: Avoid Burnout, Develop Valuable Career Skills, the Powerful Phrases for Effective Customer Service, Customer Service Skills for Success, Customer Service Training 101, and the ManageFirst: Customer Service w/ Answer Sheet for keeping your customers happy.
Working in a call center can be quite daunting. We found these excellent guides on how to make the most of it and love what you do! Take a look at Contact Center Management on Fast Forward, the Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization, Call Center Fundamentals, as well as Mastering the Irate Caller, of course.
OnTrac hiring managers actively seek energetic employees who take pride in their work. The company invests a lot of time and money in training employees to advance through the company.
Therefore, it is important to demonstrate a genuine interest in a career at OnTrac. The best way to do this is by spending a little time researching the company, paying close attention to the key OnTrac values and the company culture.
Also, prepare a few questions for the interviewer. This shows you are interested in the job and are willing to go the extra mile.
All the very best with your OnTrac Online Application!