If you wish to become a patient representative, don’t stress. We have got your back, as you can find almost all details here. The patient representatives are also known as patient services representatives, and they ensure that patients are updated and informed whenever necessary. They interview the patients and determine their needs, and based on those needs; they ensure they are met by liaising with the patients, medical staff, and their family members.
Patient representatives are mainly known as patient advocates, patient access specialists, or service coordinators, and their primary duty is to understand patients’ needs and interview them. Besides that, the experts also need to listen to the patient’s concerns. Finally, they need to ensure that all the requirements are met by coordinating the data available from and to clients and family members.
You also need to be familiar with all the policies and processes at your facility. Above all, your responsibilities also tend to revolve around your customer service. You also need to help inpatient patrons sign in and fill out the essential paperwork.
Besides that, you also need to fill out the perfect paperwork and schedule appointments over a call. Of course, it would also help if you also answered all the queries in the waiting. You also need to finish all the administrative work such as maintaining the medical records and the charts, filing of insurance, and respond to emails on behalf of medical professionals.
Job Description – Patient Representative
All faculties mainly look to hire an organized patient representative for their organization. The expert is also likely to be responsible for various patient care and intake activities, like greeting the patients and checking them while verifying all their information. Additionally, if you wish to take up this job, you also need to be willing to work in a fast-paced environment and show exceptional multitasking skills.
If you wish to become a successful patient representative, you also need to work and coordinate communication among patients, family members, and their staff. You would also be mainly responsible for helping patients with various healthcare needs.
Additionally, you also need to ensure that you assess their medical history and refer them to perfect doctors. You also need to process payments for various medical expenses and update their medical results.
To quote, you need to help patients get the best possible results, understand healthcare policies, and assist them in the best possible healthcare decisions. In addition, you also need to coordinate with the staff and family members. Above all, you need to report some supervisors to be in the loop with your work.
Skills Required – Patient Representative
To become a successful patient representative, you need to have the best skills. Some of the skills include fantastic listening skills. Besides that, you also need to have a basic knowledge of medical terminology. Lastly, you need to have a strong customer orientation. Additionally, you should also have some data entry skills to keep a strong record of the patients. Customer service skills tend to be a brownie point for this position.
- Need to greet and direct directing patients to examination rooms.
- You must schedule patient appointments and make reminder calls.
- Must update and verify patient information at every visit.
- Need to inform patients about delays and waiting times.
- You should also review patient accounts, identify their delinquent accounts, and collect overdue payments.
- Perform administrative and clerical duties, including filing paperwork, if necessary.
- Needs to have a high school diploma.
- Must have experience working as some patient representative.
- Must be professional in their approach
- They must also have strong communication skills and an eye for detail.
- Must be experienced in Microsoft Office Suite.
- Need to have interpersonal skills.
- Must be adaptive and adjusting in nature.
Frequently Asked Questions
1 Who are patient representatives?
Ans. Patient representatives are professionals, as the name suggests, who take care of the well-being of the patients. These individuals make sure to keep the patients informed, assisted, and updated when necessary. The professionals are required to interview the patients to listen to their concerns and make sure that each of their needs is met by empathizing with the patients, medical staff, and family members.
2 Mention the skills required to become successful patient representatives.
Ans. To become successful patient representatives, the candidates need to have excellent communication, interpersonal, and listening skills. As these professionals are regularly involved with communicating with the patients, their family members, and the other medical staff, they must be good with people. These individuals also should have excellent organizational skills and an eye for detail.
3 Mention the work experience for this role.
Ans. Any institution sets no fixed criteria in terms of the work experience required. However, it is always preferred if the candidate has work experience, as that helps in increasing the chances of getting shortlisted.