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PetSmart Return Policy

petsmart return policy

Have you purchased a product for your precious pooch that they don’t like? 

Anticipating the needs of our four-legged friends can be tricky. Even when you think you’ve chosen the perfect toy or treat, your pet might simply not like it. PetSmart is one of the leading retailers of pet supplies and live animals in the United States. The company sells a wide range of items in stores and online, most of which are covered by a return policy. 

So, let’s take a closer look at the PetSmart return policy and how to take back unwanted items. 

About The Return Policy 

The return policy at PetSmart varies according to what you have purchased and the condition it is in. Products in good condition can usually be returned within sixty days if you have the receipt and original packaging. 

Next, let’s take a closer look at the various elements of the policy

Live animals

It is always best to consider carefully before welcoming a new animal into your home. Sometimes the pet you have adopted is not the right fit. You can return a live animal to PetSmart within fourteen days. Take along the receipt, any paperwork you completed at the time of purchase, and a state-issued photo ID.

You can still receive a refund if the animal died, but you will need to provide evidence that the animal was sick when you purchased it.


The PetSmart policy for fish is similar to live animals, and returns must be made within fourteen days. If the fish has died, you need to bring a water sample with you for an employee to test. You also need to bring a sample of the food you used along with the receipt and a state-issued photo ID.

Without the box

Items usually need to be in their original packaging to meet the conditions of the returns policy. If you do not have the box, your request for a refund is likely to be denied. However, the store manager may decide to honor your claim if they feel you have a good enough reason. 

Opened items

Products can be opened as long as they are in the original packaging. In this case, opened products have to be returned within fourteen days. In most cases, you will be offered an exchange rather than a refund. 

Without the receipt

You usually need to produce a receipt when taking back an unwanted product. If you have lost the receipt, you will need to show a valid form of government-issued photo ID. Once your identity has been verified, you will be given a merchandise return card. This card can only be used to purchase products directly from the company. 

You can also request an exchange if you have lost the receipt. If there is any balance left over after the exchange, the balance will be added to your original payment method. This could be a credit or debit card or cash.

Damaged items

Products occasionally get damaged during the shipping process. If the packaging is in good condition, you probably won’t notice the damage until you open the box. In this case, you can receive a full refund or an exchange for an undamaged product. 

If you purchased the product online, you must claim within thirty days of delivery. For store purchases, you can take back the item within sixty days. You need to provide all parts and relevant documentation to receive a refund or exchange. 

The Exceptions

There are certain types of products that are exempt from the company’s policy. Even if they are unopened and in perfect condition, you will not be able to get a refund. It is important to be aware of this before making a purchase.

The Exceptions

These include:

  • Tank pumps and filters.
  • Grooming tools.
  • Non-prescription pet vitamins and medication.
  • Electronic products like fencing, collars, and training products.

How To Return Unwanted Items?

Once you decide that you don’t want the product you have purchased, you need to return it. There are several ways of doing this, depending on how and where you purchased the item. Let’s take a closer look at the different methods and what they involve. 

How To Return Unwanted Items


If you purchased a product from PetSmart online, you can return it by mail to receive a refund. However, live animals and fish always need to be taken back to a store for evaluation. When returning items by mail, you need to pack them securely and include a packing slip.

It is a good idea to make a copy of the packing slip for your records. You need to use an insurable and traceable shipping method and attach the return shipping label. You will usually have to pay the shipping cost, and exchanges are not generally permitted. 

In stores

This is the easiest way of receiving a refund or exchange for unwanted items. Even if you purchased a product through the PetSmart website, you can still take it back to a store. This gives you the chance to talk to a store manager if you think your claim may be rejected.

It is important to read the terms and conditions of the return policy before making a claim. Make sure the unwanted item is eligible and meets all the conditions. If in doubt, you should be ready to explain why the item doesn’t meet your needs or expectations. 

Thinking Of Buying A New Pet?

We can help! Let’s find out more about What Time Does PetSmart Close Open, followed by Does PetSmart Sell BunniesDoes PetSmart Sell Ferrets, or perhaps you have a pond at home and would like to know Does PetSmart Sell Ducks?

We’ve all had to flush a goldfish down the toilet at some point! But just in case you’d prefer not to, learn more about the PetSmart Fish Return Policy, or if you’re getting your furry friend pampered, what are the PetSmart Grooming Prices along with Do You Tip PetSmart Groomers if you’re not sure.

If you love working with animals, then take a look at our in-depth guide to the Petsmart Application and the most frequently asked Petsmart Interview Questions, and for your salary and working hours, How Much Does PetSmart Pay in 2023?

Final Thoughts 

PetSmart offers a generous return policy that extends to most types of products they sell in stores and online. As long as products are unused and in their original packaging, you can take them back within sixty days. You can choose to receive a full refund or exchange the product for a similar item.

Live animals can usually be returned within fourteen days as long as you have a good reason. The easiest way to take back unwanted items is by visiting your local store. Make sure you have the receipt, including items and packaging, and a form of photo identification.

All the best in making a return at PetSmart!

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