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Sam’s Club Mattress Return Policy (2023 Updated)


Are you looking for the best way to get a good night’s sleep? For some people, the solution can be as simple as changing their mattress. 

Changing an old and lumpy one for a new thick and comfortable mattress can make a big difference. However, choosing a new mattress can be quite tricky. Even if you take the time to find the perfect model, it can feel quite different when you sleep on it.

 So, just in case you need to return it, let’s take a closer look at the Sam’s Club mattress return policy and what it covers.

About The Mattress Return Policy

About The Mattress Return Policy

Sam’s Club offers customers a 100% Satisfaction Guarantee on all products and services. This has helped to increase customer loyalty considerably over the years. Whether you are shopping in a store or online, you won’t have to worry about being stuck with an unwanted product.

The return policy covers all types of mattresses. If you find that the one you have chosen isn’t comfortable, you can return it within thirty days. You can also return a whole bed set if you need to under the same Satisfaction Guarantee. 

Read more: What is Amazon Digital Charge?

Not all claims are accepted…

One of the interesting things about this return policy is that you do not have to bring back an unwanted mattress. In the past, many people have used the policy to get free bedding. As a result, you may find that your claim is scrutinized. 

If you have made more than one claim within a few years, it is likely to be rejected. The store manager will review it and decide whether it is valid. Be prepared to explain exactly why you no longer want the item. 

Acceptable reasons include the following…

  • Incorrect size.
  • Inferior materials.
  • Damage during shipping.
  • Wrong item shipped.

Sam’s Club Mattress Return Policy Without A Receipt 

Sam’s Club Mattress Return Policy Without A Receipt 

It is always easier to return unwanted items if you have the original receipt. Even if you are initially happy with your purchase, keep the receipt until the warranty period has expired. It is best to keep them all together in a single folder to make them easy to find.

However, you can still get a refund if you have lost the receipt. When you visit the store, an employee will look up your purchase and find the details. It is important to make sure you bring your membership card with you and a valid form of ID. 

A digital receipt 

The company’s system is extensive, and it should only take a couple of minutes to verify your purchase. The value of the refund will be placed on your membership card. You can then use your card to purchase another mattress. 

If you purchased the product online, it will be much easier to verify your purchase. All you need to do is log into your account and check out your previous orders. You will be able to find a copy of your receipt in the order information, as well as other useful details. 

Online Returns 

Online Returns 

The online returns process is pretty quick and easy. You will be provided with prepaid return labels, which you simply need to print out and attach to your envelope.

Take the tags off the mattress and place them in an envelope along with your receipt. You may want to take photos of these items for your records. This will provide extra security in case the envelope is lost in the mail. Alternatively, go into your local post office branch, and use registered mail, so you have proof that you sent it. 

When will you Receive a Refund?

When you make a claim in a store, your money will be refunded right away. You will receive the value of the refund on the card you used to make the original purchase. Make sure that you bring this card with you as well as a valid form of ID.

Online returns take a little longer to process. This is because you will have to wait until the tags are received, and your purchase has been verified. It can take up to seven days to complete this process and issue your return. The value will be refunded to the debit or credit card you used to make the purchase.  

Shipping and delivery charges

The cost of shipping and delivering this item will not be refunded if you choose to return it. However, you could get these costs refunded if a Sam’s Club employee made a mistake. These fees may also be refunded if your product is damaged during shipping. 

What To Do With Your Unwanted Mattress

What To Do With Your Unwanted Mattress

If you have a valid reason for wanting a refund, you do not have to send back the product. Instead, you simply need to take the ‘do not remove’ tag from the mattress to your nearest store. This saves you the hassle of trying to transport this large and bulky item or paying the shipping costs.

However, this leaves some people with a bit of a dilemma. You will have to work out what to do with it. After all, the last thing you want is to have this huge mattress cluttering up your home.

Giving to Charity

The best option is to donate the mattress to charity. There are lots of organizations that will happily take a mattress off your hands, and many arrange free collections. Before reaching out to an organization, make sure that the product is clean and in good condition. 

Places you can donate your unwanted mattress include:

  • Goodwill 
  • Habitat for Humanity
  • Donation Town
  • Local homeless shelters
  • National Furniture Bank Association
  • FreeCycle

How To Choose The Right Mattress

Sam’s Club offers a wide range of quality mattresses and other bedding items. Not only are most of the big brands stocked, but there are also regular deals and discounts to take advantage of. Here are some ways to make sure you choose the perfect product for your needs.

Choose the right type

There are lots of different types of mattresses to choose from, and each comes with pros and cons to consider. It is essential to keep your needs firmly in mind. This will help to make sure that you choose a comfortable model that helps you sleep like a baby.

 The most popular types are memory foam, polyurethane, latex, and innerspring. Memory foam is designed to conform to the contours of your body. This provides enhanced comfort and is a good option for people who suffer from back pain. The only catch with memory foam is that it tends to trap heat and can become too warm in the summer. 

No turning up the heat…

Innerspring models are set with entrenched coils within the padding. These models tend to be thick and durable. While not as pliable as memory foam, these models are less likely to trap body heat. 

The Materials

It is also important to take a close look at the materials. People who suffer from a latex allergy will want to stay away from latex models. Products made from polyurethane can become lumpy and worn fairly quickly. Cotton or down are much more comfortable options that help the product remain firm and comfortable. 

Size matters

If you are searching for a replacement model for your bed, make sure you measure your bed carefully. You also need to take your height into account. If your feet hang over the bottom, getting a good night’s sleep could be a challenge. 

The Thickness

The thicker the product, the more likely it is to provide you with support. This is particularly important if your bed frame is very hard. The extra cushioning from a thicker model will help you stay comfortable all night. 

Do your research

It is worth taking the time to read reviews of different products. Before you start, you should already have a fairly good idea of what you are looking for. Honest reviews from satisfied and not-so-satisfied customers can help guide you in the right direction. 

The Warranty

A new mattress can be quite an investment, and you will want it to last as long as possible. The best way to make sure you have found a quality product is by checking out the warranty it comes with. Generally speaking, the longer the warranty, the more durable the product is likely to be.

More About Shopping At Sam’s Club!

Heading out to your favorite store? Then you’ll want to find out What Time Does Sams Club Close Open, along with the perks of having a Sams Club Plus Membership. Or, in regards to payment options, Does Sams Club Accept Google Pay Samsung PayDoes Sams Club Take Apple Pay, and Does Sams Club Take EBT in 2023?

If you’re on the lookout for work, take a look at our in-depth guide to the Sams Club Application and the most often asked Sams Club Interview Questions to help you prepare for the all import interview!

Of course, if you’re also looking at alternatives, you could also check out our guide to the Costco Application and most common Costco Interview Questions, or perhaps you’re still in school and need to know How Old Do You Have To Be To Work At Costco, and finally, Does Costco Hire Felons if you have a criminal record.

Sam’s Club Mattress Return Policy – Final Thoughts 

Sam’s Club offers a wide range of mattresses and other types of bedding. You can take your pick by visiting a store or heading to the Sam’s Club website. You have thirty days to decide if the item is for you before returning it.

Trying to send back a thick and heavy mattress would be quite difficult for many people. As a result, you only need to take the tags back to the store. However, if the store manager doubts that your claim is genuine, they have the right to refuse it.

Enjoy shopping for a new mattress at Sam’s Club!

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