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Sam’s Club Return Policy

sam's club return policy

Are you suffering from buyer’s remorse? 

Finding the perfect product while you are out shopping can be a thrill. However, that new item may not seem quite so shiny and exciting when you get it back home. Many people make spontaneous purchases and end up regretting them later. Fortunately, it is often possible to return unwanted items and receive a full refund or an exchange.

 So, let’s learn all about the Sam’s Club return policy and how to get a refund.

About The Policy

Sam’s Club sells a wide range of products in stores throughout the United States and online. Nearly all products are covered by a 100% satisfaction guarantee. This policy is very generous and allows customers to take back products at any time. 

However, certain products come with limits and other restrictions. In addition, some products can not be returned. Fortunately, these are fairly few and far between. 

How To Return Unwanted Items?

There are two main ways to take unwanted products back to Sam’s Club if you are not satisfied with them. You can take the product to a store, or complete the process online. Let’s take a closer look at the two methods to see what they involve. 

Read more: General Motors Mission and Vision Statement Analysis

In stores

This is the easiest way of securing an exchange or a refund at Sam’s Club. It is best to bring your member card, the receipt, and the original form of payment. Your claim will usually be processed quickly, and you will receive the refund or exchange on the spot. 

Even products that have been purchased online can be taken back to a store. Most can be taken back to any store within the United States. If this is not possible, there will be a note on the product page on the Sam’s Club website. If it is eligible, you will need to show your receipt and the order confirmation number. 

In stores

Online purchases 

If you purchased the product on the company’s website, you can return online orders through the mail. You need to log in to your member account and go to Purchase History under the My Account tab. You then need to click or tap on Return Item and print out the return label.

Make sure you securely package the unwanted product and attach the return label. You can then drop off the package at your local post office branch. It will be processed and shipped back to Sam’s Club. 

Shipping charges

The shipping costs will be covered when you send back products by mail. This means that you will not have to pay anything at your local post office branch. However, you will not usually receive a refund for the original delivery and shipping charges. The main exception is if the product was damaged during shipping.

Opened items

There are times when you need to open the product box and even use the item before returning it. You may find that it does not meet your needs after you have been using it for a while. In many cases, it is still possible to take back the item and receive a refund or exchange.

You need to make sure you include all the parts and accessories when taking back open items. If some parts are missing, you may only receive a partial refund. In other cases, your request may bea denied completely. 

Health and safety reasons…

Products that can be opened include electronics, clothing, and shoes. However, certain products cannot be returned if they are open for health and safety reasons. These include food, cosmetics, and contact lenses. 

Without a receipt

The easiest way to take back unwanted products and receive a refund is by producing the receipt. This is used as proof of purchase and is a standard requirement when making a return. However, it is still possible to take back a product to a Sam’s Club store if you have lost the receipt.

In this case, a store employee can use the store’s system to look up your receipt. Receipts are usually stored for two years, and the original payment method is used along with the product serial number. Therefore, you need to bring the original packaging and the payment method you used to make the purchase. 

Ineligible Items 

There are certain types of products that cannot be returned to Sam’s Club under any circumstances. This applies to both in-store and online purchases. Even if they are unused and unopened, they cannot be returned for a refund or exchange.

The main types of ineligible products include:

  • Tickets
  • Gift cards and prepaid cards
  • Prescriptions
  • Volume purchases
  • Custom-created, personalized products
  • Products purchased through the Sam’s Club Wholesale Trading Program

Limited Returns Periods

In most cases, there is no period on when you can take back an unwanted item. However, there are certain limitations that you need to be aware of. Here are the main categories of products that come with limited returns windows. 

Limited Returns Periods

Within 90 days

You have ninety days to return electronics such as TVs, computers, monitors, laptops, tablets, cameras, and drones. The 90-day policy extends to media such as video games, software, movies in different formats, and music. It also applies to major appliances like washers, dryers, freezers, large refrigerators, dishwashers, cooktops, and ranges. 

Within 30 days

Motorsport products such as ATVs, go-karts, and golf carts. All other types of gas and electric vehicles. You will be responsible for correctly removing gasoline before returning them. You may also be asked to provide a gasoline purge certificate to confirm that the process has been performed correctly. 

Commercial heavy equipment such as vending machines, commercial cooking ranges, hood vents, and ice machines. If you purchase a new mattress, you also have thirty days to decide whether or not it meets your needs.  

Within 14 days

Prepaid, postpaid, and no contract cell phones. You also need to take back unlocked cell phones and carrier-connected devices within 14 days of purchase. 

Manager Discretion

Certain types of products have to be approved by a store manager before you can receive a refund. This is because these are subject to specific legal restrictions and other limitations. Managers have the right to refuse a refund at any time, especially if they believe a customer is abusing the policy.

Alcoholic beverages

There are local laws regulating the return of alcoholic beverages like wine, beer, and spirits. These laws vary widely in different parts of the country. In some states, these products cannot be returned, even if the contents and packaging are untouched. 

Alcoholic beverages

Cigarettes and tobacco

You need to take these types of products back to the store you purchased them from. Approval is often required by the seller before a refund or exchange can be given. 

Jewelry and watches

You need to take them to the jewelry counter in your local store. Jewelry and watches have to be inspected closely before approval can be given. If there are any scratches or flaws, approval is likely to be denied. 

Hearing center purchases

You can only return these products in person to a store that features a hearing center. They must be unused and in perfect condition. 

Optical purchases

If your eyewear is the wrong prescription, you can take back glasses and contact lenses within sixty days. These items can be remade following the correct prescription as long as you show proof of prescription change. You cannot take back opened contact lens boxes or contact lens solutions unless the damage occurred during shipping. 

Vehicle batteries and tires 

You need to bring unwanted batteries and tires to your local tire and battery center. An employee will carefully inspect the tread on the tires to make sure they are still in good condition. Batteries must be fully sealed and not damaged in any way. 

How You Will Receive Your Refund?

You can get an instant exchange for an unwanted item when you visit a store. 

  • If you request a refund rather than an exchange, you need to bring the credit or debit card you used. Your refund will be made onto the card that you used to make the original purchase.
  • If you paid with a check or cash, your refund will be made in cash at the time of return. For online purchases, you will receive a credit for the original value of the product.

Buying In Bulk Always Saves Money!

So, before you head to your local superstore, let’s find out What Time Does Sams Club Close Open, along with how to apply for a Sams Club Plus Membership to ensure the best deals. Or, for your payment options, Does Sams Club Accept Google Pay Samsung PayDoes Sams Club Take EBT, and finally, Does Sams Club Take Apple Pay?

We all lose a receipt at some point! So, if you were wondering about return policies at other stores, then check out the Best Buy Return Policy Without Receipt Return, the Costco Return Policy Without Receipt, and the Walmart Return Policy Without Receipt for the steps to take.

Further return policies at Walmart include the e Walmart Car Battery Return Policy, the Walmart TV Return Policy, and Walmart Video Game Return Policy for the gamers out there, as well as the Walmart Diaper Return Policy for 2023.

Final Thoughts

Most types of products can be returned to a Sam’s Club store without a time restraint. It is easier to return a product to your local store, even if you purchased it online. Although it is best to provide the original receipt, returns can be made without one within two years if it is unopened.

You can also return online Sam’s Club purchases free of charge via mail if you want. However, it is important to read the terms and conditions of the company’s returns policy closely. Certain types of products cannot be returned, while restrictions can apply to others.

Enjoy your shopping at Sam’s Club!

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