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Sephora Return Policy

sephora return policy

Are you having second thoughts about your new beauty products? 

Choosing the right cosmetics and hair care products can sometimes be tricky. If you have received cosmetics as a gift, you may find that they don’t quite match your style. Sephora is one of the most popular retailers of beauty products in the United States. The company offers a huge range of cosmetics, hair care products, fragrances, and much more. 

So, let’s take a closer look at the Sephora return policy and find out what it covers. 

The Return Policy At Sephora 

Most products that Sephora sells can be returned within thirty days for a refund or exchange. When returning the unwanted item, it will be inspected by a member of staff. If you qualify under the terms and conditions, a refund will be made using the original payment method. Alternatively, you can exchange the product for another item of equal or lower value.

Returns made between 31 and 60 days from the date of purchase are eligible for online credit if purchased online. For in-store purchases, you will be eligible for store credit. Online and store credit doesn’t expire, so you can use it to purchase new products any time you choose. 

How To Make A Return?

Every effort is made to ensure that returning unwanted products is as quick and easy as possible. The exact process depends on where you purchased the products from. In all cases, you need to provide proof of purchase to qualify for a refund. 

Online returns

Products purchased from Sephora’s website are covered by the thirty-day return policy. This extends to third-party products that the company sells. You will receive a full refund as long as you can provide proof of purchase.

All you need to do is take the unwanted product back to your nearest store along with the packing slip. The value of the product will be refunded to the credit or credit card you used to pay with. 

Online return

In-store returns

If you purchased a product from one of the company’s stores, it cannot be returned by mail. Instead, you need to take the product back in person and request a refund or exchange. Once your product has been inspected carefully, you will usually receive a refund or exchange on the spot. 

Buy Online, Pick Up returns

This option allows you to purchase products online and collect them from the store of your choice. This saves time browsing for products when stores are crowded. It also allows you to do a little late-night shopping after the store has closed for the day.

When you choose this option, you have to take back unwanted products to the store. You will receive a full refund or exchange as long as you meet the set terms and conditions. These are the same as for in-store and online purchases. 

Same-Day Delivery returns 

This delivery service allows you to place an order and receive it in as little as two hours. In most cases, you will either choose Instacart or Shipt to receive your order. When you purchase products in this way, you have to take unwanted items back to the store in person. 

Instacart, Shipt, and DoorDash order returns 

If you don’t have time to get to a store, you can place an order and use one of these delivery services. You can receive a full refund or exchange as long as you meet the terms and conditions. However, you will not receive a refund for the fees and tips associated with using these shipping services. 

In-store exchanges

If you accidentally purchased the wrong product, you can exchange it for another item of the same value. If you choose a cheaper product, you will not receive a refund for the price difference. Exchanges have to be made in person at your nearest store.  

Gift returns

If someone gives you Sephora products as a present, giving them back is sure to hurt their feelings. However, you are unlikely to have the original receipt or packing slip. In this case, you need to get in touch with the company’s customer service team. Once the purchase has been verified, you will receive online credit to use on the company’s website. 

Without a receipt

You have to be able to produce some form of proof of purchase to qualify for a refund or exchange at Sephora. This allows a member of staff to look up your purchase in the company’s system and verify it. However, you can use an alternative proof of purchase if you have lost the original receipt.

If you used a credit or debit card to make the purchase, a member of staff can look up the transaction. This can also be done if you used a Sephora account or a Beauty Insider account. Once the proof of purchase has been found, the return process will be initiated.

Without a receipt

If you paid cash…

You may be asked to produce a form of government-issued ID, such as your driver’s license. This can be used to help verify the purchase as well as your identity. However, your claim may be denied if you paid in cash because the purchase cannot be verified. 

After sixty days

Although you usually need to make a claim within sixty days, it’s possible to request a refund after this period. A member of staff will inspect the product closely to make sure that it’s in perfect condition. Your claim is likely to be rejected if the product has been damaged in any way. Make sure you have the original packing slip and/or receipt. 

Abuse of the Return Policy

The unwanted items will be examined carefully by a member of staff. If makeup and other products are overused, it is seen as an abuse of the return policy.

Retailers are wary of customers who make claims regularly. All returned items are monitored to determine whether or not claims are above board. If a large number of returns are made, the customer is likely to be suspected of dishonesty. This is likely to lead to a ban from future returns and perhaps even shopping in the specific store. 

Returning Products to Other Stores

You will find Sephora kiosks in the beauty departments of many large stores. However, the returns policies vary slightly between companies, and it is important to follow the terms and conditions. 


Most Kohl’s locations stock a large selection of Sephora products. When you purchase products from one of these locations, you can take them back to the same store. You can receive a full refund within sixty days as long as you still have the original receipt. The terms and conditions also state that products cannot be used and the packaging must be intact. 

For more information, check out our guide to Kohls Return Policy Without Receipt.



While Sephora still has a few kiosks inside JCPenney stores, locations are closing fairly rapidly. This means that taking back unwanted products can be quite tricky. In this case, it’s best to head to your nearest Sephora store to request a refund or exchange. You will receive store credit or a gift card if your claim is accepted.  

The Extended Holiday Return Policy

The usual returns policy is extended slightly around the holidays to allow time to take back unwanted gifts. At these times, you may have up to sixty days to take back unwanted items and receive a full refund. However, the other terms and conditions still apply. 

The Extended Holiday Return Policy


Generally speaking, returning unwanted items in stores or by mail is a quick and easy process. The company is focused on customer satisfaction and securing customer loyalty. However, there are certain cases where you are unlikely to be able to receive a refund or exchange.

Exceptions to the policy include:

  • More than sixty days have passed.
  • The return window has expired.
  • Products have been used.
  • The receipt or packing slip is missing.
  • Products were not purchased from Sephora.

Love Working In The Beauty Industry?

Well, that’s great news! We have a fabulous selection of opportunities, so check out our in-depth guide to the Sephora Application and most common Sephora Interview Questions, as well as the Mary Kay Application, the Smartstyle Application, and the Regis Salon Application.

Alternatively, you could also take a look at our guide to the ULTA Application, including How Old Do You Have To Be To Work At ULTA, if you’re still studying, or perhaps you’d like to know what the ULTA Beauty Holiday Hours are in 2023.

If you need help deciding what field you’d like to enter, check out our Make Up Artist Job Description, our Cosmetology Job Description, and our Beauty Advisor Job Description, along with our Nail Technician Job Description and Top Careers For Creative People, for more ideas.

Final Thoughts

When you purchase products from Sephora, you can usually return them within sixty days. You can do this in one of the company’s stores or ship them back if you purchased them online. The official policy is fairly straightforward, and you will usually receive a refund quickly. 

However, you need to make sure that the products are in perfect condition. Things can also get a little trickier if you purchased the products from a partner company. It is best to read the terms and conditions carefully to make sure you qualify for a refund or exchange.

Happy Shopping at Sephora!

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