Are you searching for a new role in customer service?
Whether you are searching for an entry-level or advanced position, it is important to create a compelling resume. This professional document is your opportunity to present your skills and show why you are right for the role. However, creating the perfect resume can be tricky, as you need to pack a lot of information into a small space. Creating a strong resume objective is a great way to do this.
So, let’s check out some top customer service representative resume objective examples to help you create a strong opening statement.
- What Is A Customer Service Resume Objective?
- Reasons To Add An Objective To Your Resume
- Typical Duties And Responsibilities
- The Principles Of Good Customer Service
- Top Customer Service Representative Resume Objective Examples – What To Consider
- Top Customer Service Representative Resume Objective Examples
- All About Customer Satisfaction!
- Top Customer Service Representative Resume Objective Examples – Final Thoughts
What Is A Customer Service Resume Objective?
This is a short statement that goes at the very top of your resume. It is used to introduce yourself to the hiring manager and present your most impressive skills. It usually consists of a single paragraph and should make the reader want to know more.
Reasons To Add An Objective To Your Resume
One of the main objectives of creating a resume is to keep it as concise and impactful as possible. In order to achieve this, you may decide not to include an objective. Here are the main times when adding an objective to your resume can make a big difference.
You lack work experience
If you are just entering the workforce, you are unlikely to have a lot of skills and experience to present. As a result, your work history section is sure to be quite short. Your resume objective gives you the chance to show that you have the desired skills and personal traits.
You are making a career change
If you are changing career paths, you need to highlight transferable skills. The best way to do this is in your objective. This will clearly show hiring managers that you have the necessary skills for the job.
You have moved to a new location
If you move to a new part of the country, you are unlikely to have local industry connections. You can use your objective to briefly highlight the move. You can also use it to show that you have the necessary skills and experience.
Typical Duties And Responsibilities
Customer service representatives are responsible for completing a wide range of tasks. Understanding these tasks will help you to effectively highlight them in your resume objective. Here are the main duties and responsibilities that usually go along with this type of work.
You are likely to be the first person that a customer speaks to when calling a company. You need to provide each customer with a warm welcome and understand their reason for calling. When customers are in a bad mood, you need to be able to use your positivity to lift their spirits.
Answering customer questions
This is one of the most important elements of the role, and it requires detailed knowledge about the company. Customers will contact you via phone, email, or through an online chat function. You need to be ready to answer any questions customers have as clearly as possible.
Escalating customer issues
Customers will often call with specific problems or issues related to products or services. You need to be able to determine which team or department to refer customers to. You may need to take notes about the issue to pass on to the appropriate person. This will save the customer from having to explain the issue all over again.
Updating customer records
It is important to keep clear and detailed records of each customer. When a customer contacts you, you need to update their record to reflect the current issue. This helps to provide a detailed history of all interactions, which will be very useful to managers.
Assisting the sales team
You are likely to need to help the sales team boost sales and performance. This can include setting up appointments for certain customers and following up with them.
The Principles Of Good Customer Service
There are four main principles of good customer service that employees are expected to embrace. Whenever possible, it is important to highlight these principles in your resume objective. This helps to indicate to hiring managers that you understand the role and have the necessary skills.
Providing customers with a warm welcome and personalized touch helps to instill customer loyalty. Customer service representatives need to have great people skills and active listening skills. This helps customers to feel good about their interactions and know that they are being taken care of.
It is necessary to have a strong understanding of the company and its products to do this job. Customers are often likely to ask detailed questions that require specific answers. The more knowledge you have, the more competent you will be. This means that competent is a great word to highlight in your resume objective.
Customers need to be able to contact the customer service team quickly and through the most convenient method. To reflect this principle in your objective, you can talk about providing a rapid service. You are quick to answer calls from customers and devoted to dealing with issues as rapidly as possible. Being technically capable also helps you to satisfy this principle.
Customers need to know that they are in good hands when they explain an issue to you. It is important to take a proactive approach to work to make sure issues are resolved. Highlighting this attribute shows that you are focused on providing an excellent service for customers.
Top Customer Service Representative Resume Objective Examples – What To Consider
Writing a customer service resume objective takes practice and skill. You need to be able to skillfully pack a large amount of information into a very small space. Here are some ways to make sure your resume objective has the maximum impact.
You need to place your objective at the very top of your resume, just beneath your name and contact information. This makes sure that your objective will stand out. If you have done a good job, the hiring manager will be inspired to keep reading.
You need to limit your objective to two or three sentences. These sentences should highlight your professional experience, desirable attributes, and specialist skills.
Take the time to carefully read the job posting a few times. Highlight any keywords that relate to the skills, experience, and required other characteristics. You need to try and work these keywords into your objective in a clear and natural way.
Education and experience
Make sure you include details of your education, licensure, and certifications that are relevant to the role. Placing these elements in your objective will allow the hiring manager to immediately see you are right for the role. This will ensure that they keep reading to find out more about your experience.
You need to describe the personal qualities that make you the perfect candidate. You can do this by carefully choosing keywords from the job posting when possible. This will also highlight the fact that you have read the job posting carefully.
Data and statistics
Try to add measurable elements of your successes when possible. These have much more impact than simply telling the hiring manager how skilled you are. Rather than simply stating that you reduced customer call time, provide a precise time frame and percentage.
Font type and size
It is important to select a professional font that is presented in an easily readable size. Popular professional fonts for a resume include Times New Roman, Arial, and Calibri, while the size should be 10 or 12. If you have a lot of information to present, using size 10 instead of 12 is the best option.
Top Customer Service Representative Resume Objective Examples
There are lots of different ways to create a resume objective. The method you choose and the content you include will depend on a number of different factors. Here are some of the most popular options to choose from in different types of situations.
Leading with your skills
If you have specialist skills, you need to make sure the hiring manager knows it. Leading with these skills when creating your objective is the perfect way to highlight them. This will help you stand out from less qualified applicants and gain special consideration.
Here are some ways to lead with your specialist skills:
- Exceptional negotiation, troubleshooting, and problem resolution skills.
- Solid knowledge of Word, Outlook, Excel, and other specialist systems.
- Exceptional multi-tasking tech-savvy skills, including device-related troubleshooting, service inquiries, and billing.
- Bringing five years of customer service experience, an associate degree, and proficiency with Microsoft Office suite.
Leading with your experience
If you have a lot of experience in the customer service industry, make sure the hiring manager knows it. This indicates to hiring managers that you are unlikely to need extensive training and mentoring. This is particularly important if you are applying for an advanced role.
Here are some strong ways to highlight your experience:
- Seeking a customer service position where PC, wireless, Telecom, and Cable Modem experience is valued.
- Experienced in handling high volumes of inbound customer complaints, inquiries, and order requests.
- Proven record of handling products and transactions in a fast and friendly manner.
- Looking to apply eight years of experience as a customer service representative.
Seeking an advancement
In some cases, you may be looking for a new job to advance your career. In this case, you need to make it clear exactly what you are looking for. Linking this to the role you are applying for will show recruiters that you are the perfect fit for the job.
Here are some ways to clearly show you are looking for an advanced position:
- Searching for a role where I can use my extensive customer service experience.
- Seeking to apply ten years of experience to a dynamic and challenging role.
- Certified customer service representative interesting in moving to the next level.
- Looking for a new challenge where I can utilize my advanced skills and experience.
If you lack experience
Everyone has to start somewhere, and a lack of experience doesn’t mean you won’t get the job. In this case, you will want to lead with a special attribute that will make you desirable. This personal trait should be directly linked to the job post.
Here are some options to choose from if you lack the required experience:
- Excellent interpersonal skills, strong oral and written communication skills.
- Individual with a strong ability to learn quickly and meet new challenges.
- Energetic and passionate individual with experience working with a PC.
- Individual with strong reasoning abilities and excellent communication skills.
When you are making a career change
You may have decided to change career paths for a number of reasons. While you may lack customer service experience, you may have related skills and experience. It is a good idea to lead with these to show hiring managers that you are a viable candidate.
Here are some ways to highlight your connected skills and experience:
- Searching for a position to utilize a decade of experience in a fast-paced retail company.
- Talented sales representative with a strong record of customer service and sales expertise.
- Dynamic professional experienced in assisting clients by gathering accurate information.
When you are moving to a new location
The last main occasion when you may choose a resume objective is when you have moved. You may want to highlight this fact to show that you can bring a new perspective to the role. Some hiring managers value customer service representatives with certain accents and regional experience.
Here are some examples of how to show a recent change in location:
- Experienced customer service representative who recently moved to New York.
- Searching for an opportunity in New York to use my specialist customer service skills.
All About Customer Satisfaction!
Let’s first check out the various positions to see what they entail, such as our Customer Service Representative Job Description and our Customer Service Manager Job Description, or how about my Call Center Representative Job Description, our Sales Representative Job Description, or even our Inside Sales Representative Job Description.
If you’re not feeling confident in your abilities, then take a look at Surviving Customer Service: Avoid Burnout, Develop Valuable Career Skills, the Powerful Phrases for Effective Customer Service, as well as Customer Service Skills for Success, and Customer Service Training 101, all available online in 2023.
I also highly recommend reading up on Customer Service & Its Significance: Learn And Grow, or perhaps even Amazon’s Customer Service Experience, along with the Customer Service Skills for Success and the interactively effective ManageFirst: Customer Service w/ Answer Sheet to help make sure you’re never caught off-guard!
Top Customer Service Representative Resume Objective Examples – Final Thoughts
When crafted correctly, a resume objective can be very powerful and compelling. It is important to take your time writing this short yet impactful opening statement. Make sure you edit your objective carefully and tailor it to the job you are applying for.
Your resume objective can make the difference between securing an interview and being passed over. It should present your most desirable attributes and make the hiring manager want to know more about you.
Make sure you take the time to slightly rewrite your resume objective each time you apply for a job.
So, get your resume updated and land your interview!