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Ulta Return Policy

ulta return policy

Are you less than impressed with your new beauty products? 

Trying to choose the makeup that flatters your skin tone in a brightly-lit store can be tricky. This can be even more difficult when purchasing cosmetics online. Ulta is one of the leading beauty product chains in the United States. The company offers a wide range of cosmetics, fragrances, and other products in stores and online.

 So, let’s take an in-depth look at the Ulta return policy and find out if you can get a refund.

About The Return Policy 

ULTA offers a fairly generous and comprehensive return policy to help you find the products you need. You can send back products that you don’t want simply if you don’t like them. This helps to take the uncertainty out of choosing new cosmetics and hair care products. 

The policy is the same for products purchased from one of the company’s stores, website, or the official app. Regardless of where you purchased them, you can usually return them to a store or mail them. However, there are certain terms and conditions in place to prevent customers from abusing the policy. 

The time limit

Under the terms and conditions, you have sixty days from the purchase date to make a decision. If you discover that the product doesn’t meet your needs, you need to bring it back within this time window. While some store managers may honor claims after this time, with most, your claim is likely to be rejected. 


If you purchase the wrong type of cosmetic or hair care product, you can simply exchange it at ULTA. This is a fairly quick and easy process. However, it is best to choose a new one of the same value if possible.

If you choose a more expensive product, you will have to pay the price difference. However, you can also choose a less expensive item if you prefer. In this case, you will be refunded the difference in price between the two products. 


You usually need to produce the original receipt to receive a full refund at ULTA. This is because the retail value of the company’s products varies from time to time. However, the company has other ways of verifying purchases made online or via the Ulta App. While you will receive a refund for the cost, the shipping charges will not be refunded.

If you purchased a product from a store, your refund will usually be made to the credit or debit card you used. If you used cash or a service like PayPal, you have a couple of options. You can either select a credit or debit card or store credit. 


Without the packaging

It’s possible to receive a refund at ULTA even if you have opened or lost the original packaging. However, you need to make sure that you include all of the components of the product. If you purchased a collection and one or more components are missing, you are unlikely to qualify for a refund. 

Without the receipt 

To receive a full refund, you need to be able to prove how much you paid. Producing the original receipt is the easiest way of doing this when returning items to a store. Fortunately, there are a few alternative ways of proving the sale amount if you have lost the receipt.

If you have an Ultamate Rewards Member account, details of all products you have purchased are automatically logged. A sales associate will be able to use this account to verify the date of purchase. They will also be able to verify exactly how much you paid.

Find your purchase on your account…

Your purchase can also be verified if you purchased through the company’s website or app. After logging into your account, you will be able to see the full details of your purchase. You will then be able to use these details to receive a full refund.

Even if you are unable to provide proof of purchase, you can still qualify for a refund. In most cases, you will receive in-store credit for the lowest selling price over the previous ninety days. These terms and conditions also apply if you are applying for an exchange and have lost the receipt. 


You can exchange gift returns for an item of the same cash value or a partial value if you prefer. If you choose a more expensive item, you will need to pay the difference. You can also choose store credit if you can’t find a product you want at the time. This allows you to go back to the store another day and choose a replacement.

When refunds are processed

When returning an unwanted item to a store, your refund should be processed in a couple of minutes. However, the process takes a little longer when returning items by mail. It only begins once the product has been received and verified.

Once this is done, it typically takes between seven and ten days for the refund to reach your bank account. You can track the status of your refund by logging into your online account. The status will be updated once the product has been received and your refund is initiated. 

How To Return Unwanted Items?

Every effort is made to ensure that the process is as quick and easy as possible. Being able to exchange unwanted items or receive a refund helps to secure customer loyalty. Let’s take a closer look at how to get the process started. 

In-store returns

This is the quickest and easiest way of securing an exchange or refund at Ulta. You can take unwanted items to any of the company’s stores in the United States within sixty days of purchase. Make sure you bring along all parts of the product, the packaging, and the original receipt, if possible. Any of the company’s store associates will be able to help you with the process. 

Even if you purchased an unwanted item through the company’s website, you can take it back to a store. Make sure you bring along the packaging slip as well as the original email order confirmation. This will ensure that you receive the full purchase price as a refund. 

In-store returns

Mail returns

If you purchased the product via the company’s app or website, you can mail it back if you prefer. Ideally, you should use the same shipping carton that it came in. A return mailing package is included, which features the address for optimum convenience.

You need to select ground-only shipping when sending back unwanted items. This is particularly important if the items contain hazardous materials. This includes fragrances and cosmetics that contain alcohol as well as pressurized items. 

How to Check Your Order Status?

You can keep track of the process of your return under the order status section of your account. It’s best to choose a trackable shipping method when sending items back to the company. This allows you to see when products are received and when the refund is initiated. 

You will need to enter your order number as well as your email. Alternatively, you can use your email address to log into your account. Head on over to the order history section and select the order. You will be able to see the status of the order along with other useful information.

What Happens to Your Rewards Points?

You can earn points on most products the company sells through the Ultamate Rewards program. Signing up for this program allows you to earn points every time you shop. These points can be saved up and redeemed for free products.

How to Check Your Order Status

It is important to note that returning products has an impact on your reward points. The points you earned from the product will automatically be deducted when you send it back. However, you will only lose the reward points for the unwanted items, not the total earned from the purchase. If you used your points to purchase an item, those will be refunded. 


Most products that the company sells can be returned to a store or shipped back to the company. As long as it is in good condition, you will usually qualify for a refund or exchange. However, you need to make sure you do this within the set sixty-day returns window. 

One possible exception is if you broke the product yourself. In this case, you need to take the item back to the store rather than shipping it. It will be carefully inspected, and a decision will be made by the store manager.

What If I Want To Work At ULTA Beauty?

Well, we can help! Firstly, depending on your age, your might want to find out How Old Do You Have To Be To Work At ULTA, and then check out our comprehensive guide to the ULTA Application, or perhaps you love to shop at the store and would like to know what the ULTA Beauty Holiday Hours are.

Alternatively, you can also take a look at our guide to the Regis Salon Application, the Great Clips Application, and the Mary Kay Application, as well as the Smartstyle Application and the Supercuts Application.

Lastly, we’ve also included some interview advice with our guide to the Sephora Application and the most common Sephora Interview Questions you’re likely to be asked in 2023.

Final Thoughts

Ulta is committed to helping make sure customers receive the products they need. The sales assistants in stores are always willing to go the extra mile to help customers. The company also has a strong reputation for employing a helpful customer support team.

If what you bought doesn’t meet your needs for some reason, you can usually exchange a product at ULTA within sixty days. As long as it is in new and unused condition, you will usually qualify for a refund or exchange. However, it’s best to read the terms and conditions carefully to make sure you qualify before making a claim.

Happy Shopping at ULTA!

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