Walmart Customer Service Hours Open and Close (2023 Updated)

Disaster! You were shopping at Walmart, and once you got home, you realized there was an issue with your receipt and the item you purchased. The only problem is that it’s now 8:00 PM on a Saturday night. What do you do? What time does Walmart Customer Service Hours Open and Close? 

That’s why I decided to take a closer look at the superstore’s customer service hours so that you know when you can contact them for support, as well as what to do if the store is closed.

What Does Walmart Customer Services Do?

The store’s customer service is there to help with any issues or questions you have about your shopping experience, whether it’s in store or online. They can also help with returns, exchanges, and replacements. The service desk is located at the front of each store, and the customer service team can also be reached by phone or online.

When did Walmart Get a Customer Service Desk?

The customer service desk was introduced in Walmart stores in 2007, and the team has been helping customers with their shopping experience ever since.

 It came into play due to the growing number of queries the grocery store was receiving which were also holding up cashier queues. Having a dedicated team to oversee shoppers’ issues and queries, allowed for a smoother and more efficient retail experience for everyone.

Walmart Customer Service Hours Open And Close?

If you need to visit the customer service desk in Walmart, the opening times are usually:

However, these times may vary depending on the store, so it’s always best to check with your local store before you visit. You should also note that the desk will stop taking queries two hours before it closes, so if you need to speak to someone, it’s best to do it earlier in the day.

 This is to allow the team to deal with any queries or complaints before they finish their shift and to stop shoppers from being left disappointed.

What To Do If Walmart Customer Service Is Closed?

If you need assistance outside of customer service hours, you can contact Walmart’s 24/7 customer support line on 1-800-WALMART (1-800-925-6278). You can also find answers to frequently asked questions on the superstore’s website.

Additionally, speak to another member of staff in-store, such as a manager or supervisor, who may be able to help you with your query.

How To Use The Walmart Hotline

When you call the hotline, you will first need to select your language preference. After this, you will be given a list of options to choose from. 

The options are as follows:

1.  Online shopping.
2. In-store shopping.
3.  Track an order.
4.  Help with a return.
5.  General inquiries.
6.  For anything else.

If you choose options 1, 2, or 3, you will then be asked to enter your order number or zip code. If you choose option 4, you will be asked for your order number, zip code, and the reason for your return. Once you have provided this information, you will be connected to a customer service representative who can help you with your query.

How To Use The Walmart Live Chat

If you would prefer to speak to someone online, Walmart also offers a live chat service. This can be found on the store’s website under the ‘customer service’ tab. 

When you click on this, you will be taken to a page where you can select your issue from a list. You will then be asked to provide your contact information and order number (if applicable). Once you have done this, you will be connected to a customer service representative who can help you with your query.

What Holidays is Walmart Customer Service Open?

On most holidays, the customer service desk is open from 8 AM to 6 PM. However, on Thanksgiving and Christmas, they are closed. If you need to contact them on these days, you can do so by phone or online.

How to Find Your Local Store?

Locating your nearest store has never been easier. You can use the store locator on the Walmart website, which will show you all the stores in your area, as well as their opening times and contact details. Google maps is also a fantastic way to find your local Walmart store. All you need to do is type ‘Walmart’ into the search bar, and your nearest store will be displayed.

What other Stores Have Customer Service Desks?

Do not worry; it is not only Walmart that has implemented this efficient system. Many stores have followed in their footsteps and now offer a customer service desk. These include Target, Kohl’s, Macy’s, and JC Penney.

How To Become A Walmart Customer Service Representative?

If this has inspired you to pursue a career in customer service, then you’re in luck. Walmart is always on the lookout for talented and motivated individuals to join their teams. The best way to apply for a position is online through their website or check with your local store to see if they are hiring. 

You will need to be at least 18 years of age and have a high school diploma or equivalent. Having a degree is not essential, but it may give you an advantage when applying for the role. Overall, as long as you are personable and have excellent customer service skills, you will be well-suited to the role.

So, You’re Good At Dealing With Customers?

Well, why not check out our in-depth guides, such as our Customer Service Representative Job Description, along with our Customer Service Manager Job Description, and our Call Center Representative Job Description, as many companies’ customer services are based in call centers.

Whether you’re unhappy with your purchase or perhaps your delivery arrived and is damaged, you’ll need to know what the return policies are on different products. For example, what is the Walmart Clothing Return Policy, or if you’re a new mom, the Walmart Diaper Return Policy, and even the Walmart Car Battery Return Policy for your car troubles?

Or for your tech-savvy shoppers, you’ll probably need to learn more about the Walmart Computer And Laptop Return Policy, the Walmart Video Game Return Policy, or even the Walmart TV Return Policy in 2023.

Walmart Customer Service Hours Open And Close – Final Thoughts

Now you know the hours the Walmart Customer Service desk is open. This is a great resource if you need help with your shopping experience. 

It instills confidence in shoppers that they can always receive help if needed. Being available during extended hours is also a huge plus, allowing customers to be helped even if they are unable to come into the store during regular hours. So, if you are ever in need of assistance, whether it be with an online order, in-store query, or anything else, don’t hesitate to contact Walmart Customer Service.

Good luck, and I hope you get assistance with a smile!