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Walmart Orientation

Walmart, the world’s largest retailer, continually seeks talented individuals to join its ever-growing team. For new associates, the orientation process is an essential first step to becoming a successful and valuable member of the Walmart team.

So, I decided to take a detailed look at the Walmart orientation, including how to get ready for orientation, what to expect during it, and how to do well after you’ve completed it.

Let’s get started with the…

Purpose of Orientation

The goal of Walmart’s orientation process is to teach new employees about the company’s culture, rules, and procedures, as well as to give them the training they need for their specific jobs. The orientation ensures that you, as a new hire, feel welcomed, informed, and prepared to excel in your new position.

purpose of orientation

Duration and Scheduling

Orientation at Walmart typically lasts for one or two days, depending on the complexity of the role and the size of the store. The scheduling of the orientation is usually based on store needs, and new hires are informed of their orientation date during the hiring process.

The Orientation Team

The orientation team is made up of store managers, people who work in human resources, and experienced employees who will help you through the process. They will share their knowledge, answer questions, and ensure a smooth onboarding experience.

Preparing for Orientation

Required Documentation

  • Government-issued photo identification.
  • Social Security card or proof of eligibility to work in the United States.
  • Your bank details for filling out the direct deposit form for payroll setup. 
  • Any required certifications or licenses, if applicable.

Dress Code

Walmart has a dress code for its associates, which includes wearing a Walmart-branded vest, a collared shirt, and khaki or black pants. Closed-toe shoes are also required for safety reasons. While you are not required to wear a suit and tie, it is recommended that you dress smartly for orientation, as first impressions are important.

For more information, check out our in-depth guide to the Walmart Dress Code.

Location and Transportation

Orientation typically takes place at the store where you will work. It is important to arrive on time, so plan transportation accordingly, taking into account potential traffic or public transportation schedules.

Pre-Orientation Online Learning

In some cases, depending on your role, you may be asked to complete pre-orientation online learning modules. These cover essential topics and provide a foundation for the in-person orientation. Ensure that these are completed before attending the orientation.

Preparing for Orientation

What to Expect During Orientation?

Company Culture and Values

During the orientation, you will learn about Walmart’s company culture and core values, which include:

  • Service to the customer.
  • Respect for teammates.
  • Cohesion in the workplace.
  • A constant striving for excellence.
  • Acting with integrity.

These values are essential for creating a positive work environment and ensuring that Walmart continues to be a successful retail giant.

Policies and Procedures

Walmart’s policies and procedures are crucial for maintaining a safe, efficient, and professional workplace. During the orientation, you will be briefed on important policies, such as:

  • Attendance and punctuality.
  • Code of conduct and ethics.
  • Diversity and inclusion.
  • Harassment and discrimination.
  • Workplace safety and emergency procedures.
  • Timekeeping and scheduling.
  • Breaks and meal periods.

Store Tour and Layout

A guided store tour will be provided to help you become familiar with the store layout, facilities, and various departments. This tour will also introduce you to key personnel, such as department managers and supervisors. Your other colleagues will also be introduced to you.

Health and Safety Training

Walmart takes the health and safety of its associates and customers seriously. During orientation, as a new hire, you will receive training on:

  • General safety guidelines and procedures.
  • Safe lifting techniques and proper use of equipment.
  • Hazardous materials handling, if applicable.
  • Emergency evacuation procedures.
  • First aid and CPR training, if required for the position.
  • Food safety, if you will be working in food-related departments.

health and safety training

Customer Service Training

As a customer-centric organization, Walmart places great emphasis on delivering excellent customer service. Orientation includes customer service training, covering topics such as:

  • Greeting and engaging customers.
  • Resolving customer complaints and concerns.
  • Providing accurate and helpful information.
  • Cross-selling and upselling techniques.
  • Promoting customer loyalty programs and services.

Role-Specific Training

Each job position at Walmart has its own unique responsibilities and tasks. During orientation, you will receive training tailored to your specific role, such as:

Cashier Training

Handling transactions, operating cash registers, and bagging procedures.

Sales Associate Training

Product knowledge, stocking, and merchandising techniques.

Department-Specific Training

Specialized knowledge for associates working in areas like electronics, produce, or pharmacy.

Management Training

Leadership skills, team management skills, and store operations.

Introduction to Walmart’s Technology and Systems

Walmart utilizes various technology systems and tools to enhance efficiency and streamline operations. As a new associate, you will be introduced to the systems relevant to your role, including:

  • Point of sale (POS) systems.
  • Inventory management systems.
  • Scheduling and timekeeping tools.
  • Communication platforms, such as Walmart’s internal messaging system.

Introduction to Walmart's Technology and Systems

Benefits and Compensation

During orientation, you will also learn about Walmart’s benefits and compensation package, which may include:

  • Health, dental, and vision insurance.
  • Retirement savings plans.
  • Paid time off and leave policies.
  • Employee discounts.
  • Educational assistance and professional development opportunities.

Performance Evaluations and Feedback

Walmart believes in providing regular feedback and conducting performance evaluations to help associates grow and excel in their roles. As a new hire, you will also learn about the performance management process, including:

  • Setting performance goals and expectations.
  • Receiving constructive feedback from supervisors/superiors.
  • Participating in periodic performance evaluations.
  • Opportunities for promotions and career advancement

Tips for Success

Next, I will outline several tips for success to help you make the most of your Walmart orientation experience and excel in your role. By embracing these recommendations, you can set yourself up for a rewarding and fulfilling career with the company.

Engaging and Active Participation

Participating actively in orientation activities, group discussions, and training sessions will not only help you learn more, but it will also show that you have a positive attitude and an eagerness to succeed.

Asking Questions

Do not hesitate to ask questions during orientation. Clarifying doubts and gaining a better understanding of the company’s policies and procedures will help build a strong foundation for future success.

Asking Questions

Networking with Fellow Associates

Orientation is an excellent opportunity to network with fellow new hires and establish connections that can provide support and guidance throughout your Walmart career. Building relationships with colleagues and supervisors can also lead to potential career advancement opportunities.

Attitude and Work Ethic

A positive attitude and strong work ethic are keys to success at Walmart. You should be prepared to work hard, be flexible, and adapt to changes within the company. Demonstrating commitment and dedication to your role can lead to growth and advancement within the organization.

Continued Learning and Development

Walmart encourages associates to pursue continued learning and professional development. By taking advantage of educational opportunities and staying up-to-date with industry trends, you can enhance your skills, improve your performance, and increase your chances of career advancement.

Frequently Asked Questions

What is the probationary period for new associates, and how does it impact my employment?

This typically lasts 90 days and allows both the associate and the company to assess their mutual fit and performance. During this time, you are expected to demonstrate your abilities, adaptability, and commitment to the company. 

What is the probationary period for new associates, and how does it impact my employment

Can family members attend the orientation?

Orientation sessions are designed for new associates and do not accommodate family members. It is essential to make any necessary childcare or family care arrangements in advance to ensure a smooth orientation experience.

What if I need special accommodations during orientation?

Walmart is committed to providing an inclusive and accessible orientation experience for all associates. If you require any special accommodations due to a disability or medical condition, inform the human resources department or store management before your orientation date, so they can make the necessary arrangements.

Is attendance at orientation paid?

Yes, new associates are paid for their time spent attending orientation. The specific pay rate and any applicable overtime rates will be discussed with you during the orientation session.

How do I request time off during the first few weeks of employment?

During orientation, you will be provided with information on how to request time off using Walmart’s scheduling and timekeeping tools. Keep in mind that there may be restrictions on taking time off during the initial weeks of employment, as this period is critical for learning and acclimating to the new role.

When will I receive my first paycheck?

New associates will typically receive their first paycheck within two weeks of starting employment. The exact pay schedule and method of payment (direct deposit or paper check) will be covered during orientation.

Can I transfer to a different store or department after completing orientation?

While transfers to different stores or departments are possible within Walmart, associates are usually expected to complete a certain period of employment at their initial store before requesting a transfer. This period allows you to gain experience, develop your skills, and establish a solid performance record. Transfer requests can be discussed with store management or human resources.

What should I do if I am running late or unable to attend orientation?

Contact your store management or the human resources department as soon as possible. They may be able to reschedule your orientation or provide guidance on how to proceed.

Are meal breaks provided during orientation?

Orientation sessions typically include scheduled breaks and meal periods. New associates will be informed about the specific timing of these breaks during the orientation. Keep in mind that meals are not usually provided, so plan accordingly by bringing your own lunch or making arrangements to purchase food nearby.

When will I receive my Walmart associate discount card?

New associates will receive their Walmart associate discount card after completing a specific period of employment, usually 90 days. The discount card can be used for purchases at Walmart, both in-store and online.

What should I do if I have a scheduling conflict with my assigned work hours?

If you have a scheduling conflict with your assigned work hours, discuss the issue with your supervisor or the human resources department. Walmart aims to provide associates with flexible schedules that accommodate their needs while maintaining store operations. However, it is essential to address scheduling conflicts promptly to avoid any disruptions in your employment.

How can I provide feedback or report concerns about my orientation experience?

If you have feedback or concerns, share them with your store management or human resources department. Walmart values open communication and strives to improve the onboarding process for all associates. Your feedback can contribute to enhancing the orientation experience for future new hires.

Have You Got More Questions about Working at Walmart?

Then we probably have the answers! So check out our informative guides on the Walmart Late PolicyWalmart CAP 2, the Walmart Firing And Termination Policy, or the Walmart Bereavement Policy. Or find out How Long Is Orientation At WalmartWhat Are The Walmart Intercom Codes, or How to get Walmart Paycheck Stubs?

Or you might need to know Does Walmart Pay WeeklyHow Do I Contact Walmart HRWhat Happens If You Fail The Walmart Assessment TestDoes Walmart Drug Test, or Does Walmart Give Bonuses in 2023?

Final Thoughts

The orientation process at Walmart serves as a vital introduction to the company’s culture, values, policies, and procedures while equipping new associates with the essential training required for their roles. By thoroughly preparing for the orientation, actively engaging in the learning process, and adopting Walmart’s core values and expectations, you can embark on a successful and gratifying career journey with the world’s leading retail company. 

As you advance in your career, embracing a commitment to continuous learning, a strong work ethic, and a positive attitude will be integral to your long-term success within the organization.

All the best with your new job at Walmart.

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