Are you looking for a job where you get paid to shop for a living?
If you have good attention to detail and customer service skills, working as a Personal Shopper could be perfect for you. This job involves working closely with customers to suggest products and do their shopping for them. These days, many large retail companies employ Personal Shoppers as part of their teams. This allows customers to browse for bargains from the comfort of their homes without having to visit a store.
So, let’s learn more about the role of a Walmart Personal Shopper and the skills you need.
- About The Role
- Duties And Responsibilities
- The Work Process
- Essential Skills
- Work Requirements
- The Salary
- Always Learn About The Company First!
- Final Thoughts
About The Role
This job involves fulfilling orders for customers. When a customer places an order, you would locate all the necessary items and assemble them. They can do this online and select the Pick-up Today option. This allows them to pick up their order at a convenient time without having to go inside a store.
Alternatively, customers can choose to have their shopping delivered right to their door. In both cases, it is essential to make sure that each order is complete and correctly packaged. Personal Shoppers go the extra mile to make sure that customers are completely satisfied with their orders.
Duties And Responsibilities
There are several key duties associated with this role. It is important to have a good understanding of these tasks and be able to perform them well. Here are the main duties and responsibilities of Walmart Personal Shoppers.
Communicating with Customers
It is important to be comfortable communicating with customers in a range of different ways. This includes telephone calls, live chat, and emails. It is essential to be polite, friendly, and helpful at all times.
Processing Customer Orders
Once a customer places an order, you will need to process it. This can involve discussing exactly what the client is looking for, including specific features. You will log all the information you gather into the entry system.
When customers order a product that is not available, you would need to make recommendations. It is necessary to have a good understanding of the Walmart product range and a feel for acceptable substitutions.
If certain products are running low or unavailable, you need to report this to management. You also need to report any other issues you encounter while processing and packing orders. This can include products that are inferior and passing on feedback from customers.
It is important to make sure that each order is fulfilled correctly. This includes finding all the items for the order and ensuring they are correctly packaged. Delivery labels featuring the ordered items and the customer’s address must also be created and printed for each order.
Facilitating the Curbside Collection
If a customer chooses to collect their order, you need to make sure it is ready for them. This includes logging the scheduled time and ensuring that everything is presented correctly. You may also need to collaborate with other departments to make sure the process is fast and efficient.
The Work Process
The process starts when a customer reaches out and places an order. You will communicate with them in their chosen method and make sure you understand the details. Record all the details of the order, including the desired collection or delivery time. It is also important to add clear and detailed notes relating to different aspects of the order.
If a customer orders items through the Pick-Up Today feature, they will receive a confirmation. A Personal Shopper is then assigned to fulfill the order and oversee all of the details. Check the list carefully and work out where all the items are in the store.
Efficiency is Crucial!
You will then need to assemble all the items for the order as quickly and efficiently as possible. It is essential to make sure that you include everything in the correct quantity. Pack all of them and make sure that they are perfectly presented.
Once you have completed the order, a notification will be sent to the customer. This lets them know that their order is ready to be collected. If a customer requests home delivery, this will then be completed at the scheduled time.
There are certain skills that you can develop to help you do this job well. These can also be translated to other jobs as you advance in your career. Here are some of the key skills a Personal Shopper needs to possess.
Customer Service Skills
You need to be able to put the needs of the customer first at all times. Some customers may be frustrated or even rude if they are having a bad day or have issues with the ordering system. You need to be able to rise above this and stay professional.
It is important to have strong written and verbal communication skills. You will spend a lot of time writing emails and messages when communicating with customers. You need to make sure all your interactions are as clear as possible.
Attention to Detail
It is essential to make sure that all orders are fulfilled correctly. Any errors could lose the company a loyal customer. You need to check every detail at least twice to avoid unnecessary mistakes. When certain products look very similar, you need to be able to pick the right one.
You will usually have tight deadlines when fulfilling orders. You need to be able to prioritize tasks to make sure that everything is completed on time. This includes planning your routes through stores to make them as efficient as possible.
You may be charged with fulfilling more than one order at the same time. It is essential to keep track of what you are purchasing for each customer.
You need to have a good understanding of the ordering system and be able to use it well. You will also work with other technological systems, such as live chat and email. Having a good understanding of computers and different software will make it easier to learn the company’s systems.
There are no set educational requirements for this job. Although hiring preference usually goes to people with retail experience, it is not a strict requirement. However, you need to be able to work quickly and efficiently and have excellent attention to detail.
It is important to arrive at work on time and be reliable. Personal shoppers also need to have a high level of fitness and stamina. In addition to walking around stores to fulfill orders, they need to be able to lift and carry heavy boxes.
It is necessary to be at least sixteen years old to apply to be a Personal Shopper at Walmart. Hiring preference usually goes to applicants who are available to cover a wide range of different shifts. It is necessary to have a flexible approach to work and pick up additional shifts when necessary.
Typical Working Hours
While this is usually a full-time job, part-time hours are sometimes available. The number of hours worked per week can vary, depending on the needs of the store. The highest number of online orders are typically received during the daytime, although some employees work at night.
Shifts typically last between eight and ten hours and include a paid lunch break of thirty minutes to one hour. Employees are also eligible to take two fifteen-minute breaks during an eight to ten-hour shift. However, they do not get paid for these fifteen-minute breaks and have to be scheduled with the department manager.
The average salary of a Personal Shopper at a Walmart store is $13 per hour. This is slightly higher than the company’s minimum wage of $11. However, the hourly rate can go up slightly over time.
Employees who work full-time are entitled to receive a wide range of benefits. This helps to supplement the hourly rate and give employees access to advancement opportunities. A performance review is given every six months to one year, and employees are often given a slight raise at this time.
The benefits package includes access to the company’s retirement plan, health insurance, sick leave, and paid vacation days. Employees are also given access to the Walmart Academy, which offers development and training opportunities. Taking advantage of the available courses allows employees to take their careers to the next level.
Always Learn About The Company First!
No matter where you’re applying, knowing the company culture and policies is essential! So, let’s start with the Walmart Vision And Mission Statement Analysis, and depending on your age, you’ll want to first find out How Old Do you Have To Be To Work At Walmart or even Does Walmart Hire At 16 in 2023?
Next, we move on to the Walmart Dress Code, What Are The Walmart Intercom Codes for your working hours, Does Walmart Pay Weekly, and Does Walmart Give Bonuses, along with How To Call In Sick At Walmart, or perhaps the Walmart Late Policy and Walmart Firing And Termination Policy if need be for the future.
Finally, take a look at our in-depth guide to the Walmart Application and the most common Walmart Interview Questions, followed by other information you might need, such as What Happens If You Fail The Walmart Assessment Test and How Long Is Orientation At Walmart to make sure you’re in the know!
If you are looking for a role in retail, becoming a Personal Shopper at Walmart is a good place to start. This role is becoming increasingly important as more and more customers opt for home delivery and curbside pickup. In fact, Walmart employs around 170,000 Personal Shoppers in stores throughout the United States.
You need to have plenty of patience and stamina to do this job well. Although the job pays a little above minimum wage, no retail experience is required. If you excel in the role, you could advance to a position with a higher salary and more responsibility.
All the very best working at Walmart!