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Walmart Phone Return Policy

walmart phone return policy

Are you planning to buy a new cell phone? 

These days, top-of-the-range electronic devices can cost a small fortune. This means that you may need to think carefully before forking out on a new model. Fortunately, many companies that sell these devices offer generous return policies. This gives you time to try out the new phone and make sure it perfectly meets your needs. 

So, Let’s take a closer look at the Walmart phone return policy and what it covers.

About The Policy 

You will find a huge range of phones at your local Walmart store and on the company’s website. Like other products the company sells, they are protected by a generous return policy. Under the terms and conditions of this policy, they must be returned in their original condition within fourteen days.

With the Walmart return policy on phones, they usually need to be returned with the receipt, original packaging, and all accessories. However, there are certain exceptions to the policy that need to be taken into account. In some cases, it may still be possible to receive an exchange if you don’t meet the terms and conditions.


Phone cards are not covered by the Walmart return policy. If you have already loaded minutes onto the model, any unused minutes cannot be refunded. It is also important to note that PINs are non-refundable and are not covered by the policy. 

Contract Phones

When you purchase one of these phones, you sign up for a data plan at the same time. The plan runs for a specified period, which is usually twelve months. This can make returning unwanted contract phones a little trickier. It is usually possible to return them within thirty days from the date of purchase.

Unwanted models must meet the following conditions:

  • Original packaging.
  • The original receipt.
  • Accessories, including protective screens, chargers, and earphones.
  • Perfect condition with no cracks, chips, hardware damage, or liquid damage.

If the phone doesn’t meet these conditions, your claim is likely to be rejected. It is important to make sure it is still in the same condition as at the time of purchase. Otherwise, the company will not be able to resell the product. Still, there are sometimes ways to get around this issue if you turn on the charm. 

Returning Damaged Phones

When buying a new phone, it is a good idea to purchase the Walmart Protection Plan. This protects you in the case that it has a cracked screen or water damage. Without the Protection Plan, you can’t return a phone unless it’s in pristine condition.

When ordering a new phone from the company’s website, it may be defective or damaged on arrival. While every care is taken to protect shipments, mistakes can happen from time to time. In this case, you can return the damaged model within fourteen days and receive a full refund. You have to return the model via the mail, which means your refund may take a little longer to process. 

Returning Damaged Phones

Returning open boxes

If you have opened the box, the company will not be able to resell the phone for the full amount. If it has been used, unlocked, or comes with an opened box, it falls under the Exchange-Only Items category. This means that you can only exchange it for the same or a similar model. 

Returning iPhones 

The company sells a wide range of iPhone products, including all the latest models and accessories. iPhones are also covered by a fourteen-day return policy. The terms and conditions are basically the same as for other types of devices. This means that you have to bring the Apple iPhone box, charger adapter, cable, and manuals back to the store.

Returning prepaid cell phones

Both contract and prepaid phones can be returned within fourteen days of purchase. However, the return policy for contract phones, prepaid phone cards, and SIM cards is slightly different. Make sure you understand the terms and conditions at the time of purchase and use them as a guide. 

Returning Phones Without The Receipt

The policy clearly states that you need to show the original receipt when returning cell phones. This could pose a problem if you accidentally lost this tiny but important piece of paper.

Fortunately, there may be a way around this issue if you paid with a credit or debit card. An employee can usually use your card details to locate the purchase on the ordering system and confirm it. However, you will also need to show a form of valid government-issued ID, like a driver’s license or passport.

The decision is final…

If the employee cannot find a record of purchase, they have the right to deny your return. In some cases, the store manager may decide to grant your request without proof of purchase. However, their decision is final, and there is no point arguing if you are denied. 

The Steps To Take

The policy is fairly clear and covers most models that the company sells. While it covers both in-store and online purchases, the two processes are slightly different. Let’s take a closer look at what you need to do.

The Steps To Take 

Online returns

If you purchased the phone from the Walmart website, you cannot take it back to a store. Instead, you need to ship the phone back to the company through the mail. To get started, you need to find the return menu on the company’s website or app.

If you already have an account, you simply need to log in. Otherwise, you will be prompted to enter your order number and email address. Go to your Purchase History and highlight the product you want to return. Click or tap on the Start A Return option next to the item and print out a free return shipping label.

In-store returns

If you purchased the phone from a store, you need to head on over to the customer service desk. A member of staff will then check the product and your proof of purchase. As long as all the requirements are met, the process should be very quick and easy. 

How to get a refund?

Once your return has been accepted, you will be offered an exchange or refund. If you prefer to get your money back, the refund process will be started straight away. The refund will usually be issued using the original payment method. 

If you used a credit or debit card, you can have the amount returned to the card or choose a gift card. If you paid by check, you will usually be given cash, although you can also choose a gift card. 

Available Brands And Models 

Most of the leading brands and models of phones are available in the company’s stores and online. In addition to new, it is possible to purchase refurbished models. You will also find a huge range of accessories, including chargers, memory cards, and earphones. 

Available Brands And Models 

Available types of phones include:

  • Prepaid phones
  • Contract phones
  • No-contract phones
  • Unlocked phones

Available brands include:

  • Apple
  • Samsung
  • Motorola
  • Google
  • LG

You can also sign up for a contract when choosing a new model. In many cases, this allows you to receive it at a huge discount. It is also possible to spread payments over several months instead of paying one lump sum.

Cell carriers selling contract and prepaid phones through Walmart include:

  • Walmart Family Mobile
  • Boost Mobile
  • Verizon
  • Straight Talk
  • Total Wireless
  • Tracfone

Do You Love Shopping At Walmart? 

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Final Thoughts

Buying a new phone from your local Walmart store is usually a quick and easy process. The company also sells a huge selection of models and accessories on its website. In most cases, Walmart phones are covered by a comprehensive fourteen-day return policy.

However, you need to meet the terms and conditions to receive a refund. If you are missing the original packaging or receipt, you may be able to get an exchange instead. Purchasing the company’s Protection Plan will also cover you in case your new phone is damaged.

Enjoy your Phone Shopping at Walmart!

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1 thought on “Walmart Phone Return Policy”

  1. Went to Walmart to buy daughter a iPhone with straight talk card plan. They gave me Walmart family plan. Don’t want that lost receipt then found it a month later. Phone not opened I. Original box went to exchange it. But flat out told no. Because more than 15 days passed. Out over 200 dollars. Walmart sucks

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