Have you ever purchased a product only to discover it wasn’t exactly what you wanted? Maybe it did not meet your expectations, or you might just have buyer’s remorse. In the best-case scenario, you still have the box and receipt, and it is easy to get your money back.
However, if the box is lost or damaged, getting your money back can be more difficult. Fortunately, Walmart has a great reputation for treating customers fairly when it comes to refunds. So, let’s take an in-depth look at the Walmart Return Policy Without Box or Opened Box.
Contents
Walmart’s Return Policy
You can usually take products back to the company in the original box even if the packaging is damaged. The store will often give you a refund even if the packaging is missing. However, you need to provide the original receipt in order to receive your refund.
Generally speaking, you have to take back the unwanted product within ninety days of purchase. In this case, you will usually receive your refund using the method that you used to make the purchase. However, there are certain items that cannot be taken back if the packaging has been opened or is missing.
No box
While it is a good idea to keep the container, you can still get a refund if the container has been lost. Most of the store’s products feature identifying barcodes or stickers. The employee at the returns counter can use this information to issue your refund.
However, you will usually need to supply a digital or printed receipt to get your refund. If you have other types of packaging but not the carton, it is a good idea to take this with you. If you are lucky, you may be able to get store credit even within the carton and receipt.
Opened products
It is only natural to open the container when you get home to check out the product. In most cases, you can still get your money back if the container has been opened. However, there are certain products that cannot be taken back in this case.
Ineligible items include:
- Bedding including sheets, pillows, and mattress
- Media like books, magazines, Blu-Rays, CDs, and DVDs
- Alcohol
- Tobacco products
- Medications
- Feminine supplies
- Perishable items
Walmart Return Policy Without Box or Opened Box – No receipt
Although it is always recommended to keep the receipt, these pesky pieces of paper can get misplaced. It is possible to get a refund without the receipt as long as the product is in good condition. You also need to bring a valid Government Issued ID with you when visiting a store to get your refund.
The easiest way to take advantage of this without getting a refund is opting for a straight exchange. You can swap the product for a similar product of the same value. This is a good option if you purchased clothing that is the wrong size.
You can receive a cash refund if the value of the product is $25 or less. However, whether or not you will receive a cash refund is up to the discretion of the store manager. You can also choose to receive a gift card if the value of the product is $25 or more.
When You will Receive Your Refund
If you opt for cash or a straight exchange, you will usually receive your refund while you are in the store. However, it can take a few days to process other types of payment methods. If you paid by credit card or debit card, it usually takes between three and five business days. You will then receive your refund on the card that you originally used to pay for the product.
Online Purchases
You can also send back unwanted products that you purchased online from the Walmart website. Again, you need to send back the product within ninety days of purchase, and it needs to be in perfect condition. You can choose to take the unwanted item to your nearest store or send it back via mail. However, you have to take the unwanted product back to a store if you selected the Pay with Cash option.
To send back the product by mail, you need to visit the returns section of the company’s website. The easiest way to do this is by selecting the transaction and item that you want to send back. You will then be given a series of prompts to follow to make the process as smooth as possible.
Or head to the nearest store…
However, you may find that the process is quicker if you complete it at your nearest store. You simply need to go to the Customer Service Desk and join the Mobile Express Lane. You will need to use the company’s app to scan the QR code displayed on the card reader with your smartphone. Then you can then hand over your unwanted item to the sales associate and receive your refund.
In some cases, you may be able to send back unwanted items and receive a refund without visiting a store. This offer usually applies to selected household items like cosmetics and shampoo. It is important to follow the directions to the letter to take advantage of this offer.
Shipping charges
If the product is eligible for a refund, the company will pay the shipping charges for you. This is standard practice if the wrong product was sent or the item is defective. However, the shipping charge will be paid even if the product is fine, but you don’t like it. This applies as long as the product was sold directly by the company rather than a Marketplace seller.
Got more questions about Walmart?
Then we have the answers! So, check out the Walmart Return Policy Without Receipt, How To Activate A Walmart Visa Gift Card, the Walmart TV Return Policy, Can you get Cash Back from a Walmart Gift Card, or Does Sams Club Take Walmart Gift Card?
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Or, if you want to cash a check, then you’ll need to know Does Walmart Cash Personal Checks, Does Walmart Cash Handwritten Checks, as well as What Time Does Walmart Stop Cashing Checks, and Does Walmart Do Money Orders?
Walmart Return Policy Without Box or Opened Box – Final Thoughts
Even if the box has been opened or is missing, Walmart will still give you a refund in most cases. You need to make sure that the product you are returning is in perfect condition and that you have the receipt. The company is focused on customer satisfaction and provides flexibility to help ensure this.
However, there are a few cases where you will not be able to get a refund. This is usually because the product has been soiled, used, or because you cannot produce the receipt. If these products are still usable, it is best to try and sell them or consider donating your unwanted items.
Enjoy shopping at Walmart.