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Wayfair Return Policy

wayfair return policy

Have you recently purchased a product that simply doesn’t make the grade? 

No matter how carefully you did your research, you may find that the product doesn’t meet your needs. Therefore, you are sure to want to get your money back or have the item replaced. Wayfair is famous for selling a huge range of different products under one roof. The company also operates a website where you can browse for bargains from the comfort of your home. 

So, let’s find out about the Wayfair return policy and how refunds are made. 

About the Return Policy 

Most products that Wayfair sells are covered by a thirty-day return policy. However, it is important to read the terms and conditions carefully. Not all products that the company sells are covered, while others are subjected to certain conditions.

Generally speaking, products bought at Wayfair have to be in like-new condition to qualify for a refund or exchange. Ideally, they should be in their original packaging, and all the parts must be included. If the product is particularly large, you can arrange for it to be collected. 

Online Returns

There are certain steps you need to follow when returning products purchased from Wayfair’s website. First of all, go to the My Orders section of your account and select the unwanted product. The process will begin when you place a return order.

You need to take a printout of the return label that comes with the product when it is delivered. You need to attach this label to the top of the product packaging box. Carefully place the product in the original box or an alternative box if the original packaging is damaged.

Shipping back to the warehouse…

Once your product has been prepared, it’s time to ship it back to the nearest warehouse. You can find a list of all the company’s warehouses on its website. If you’re unclear about where to send the product, get in contact with the customer service team. 


You can place an order for an exchange if you ordered the wrong size or color. Do this before placing the return request. Once the returned item has been received, your account will be credited. You can then order the new product that you’ve set your sights on. 

Canceling returns

If you change your mind after initiating the process, you can cancel your return request by going to My Orders. This will stop the process straight away. You don’t need to do anything else, and you will be free to enjoy your new product. 

Return shipping 

Customers are usually responsible for paying the costs of shipping unwanted products back to the warehouse. These costs vary depending on the size and weight of the product and the location of the warehouse. The return shipping costs will be automatically deducted from the refund total. 

If you select UPS or FedEx delivery, you need to drop the package at a designated drop-off location. You need to make sure that the shipping label is attached to the top of the package. If you select a special carrier, the delivery agent will coordinate a convenient pickup time. 

Free return

Generally speaking, you need to pay to ship an unwanted product back to the company. This applies if you don’t like the color of the product or have simply changed your mind. Bear in mind that the cost of shipping can be fairly high for large pieces of furniture and other large and heavy items.

However, the return shipping fee will be paid by the company if your product arrives damaged or defective. In this case, the company will determine whether they or the shipper is at fault. It’s a good idea to carefully document any damage to the product when it arrives. This can be used as evidence if necessary when making a claim. 

Free return

Unreturnable Items

The comprehensive policy covers most of the thousands of products that the company sells. However, certain items either come with additional conditions or are excluded altogether. Let’s take a closer look at the items that cannot usually be returned to Wayfair.

Clearance items

The sale of clearance items is usually final. Therefore, it’s important to make sure that these products meet your needs before buying them. The only potential exception is if you discover the clearance item is damaged in some way. 

Open-box items

The items you give back have to be unused and in perfect condition. If they are not, you will not receive a refund or exchange. However, there are certain exceptions, such as mattresses. 

Open-box items

Large appliances

Under the terms and conditions, large appliances cannot be returned if they have been installed. In most cases, this simply means plugging in and turning on the appliance. After receiving these products, make sure they are undamaged and all the parts are included before plugging them in.

Bundled items

Certain products are packaged together to offer extra value for money. When returning one of these items, you have to give back all the products in the bundle. 

Non-Returnable items

Some products are marked with a non-returnable sticker or tag when they are sold. These items are usually placed in the sale section of stores. Once you have bought these items, don’t even think about making a claim. 

Personalized items

These are products that have been adapted in some way to your specific specifications. This includes items that have been engraved with an inscription. Unless the company made an error, these items cannot be returned for a refund or exchange.

Gift cards

You can purchase physical gift cards, eGift cards, and printable cards in stores and online. The sale of these vouchers is final, and they cannot be redeemed for cash. 

The Mattress Return Policy 

Wayfair sells a wide range of different types of mattresses both online and on its website. All mattresses come with a 100-night free trial. This allows you to take your new mattress for a test drive and make sure it’s perfect for your needs.

If you find that the mattress isn’t quite right, you can arrange for a refund or an exchange. You can only take advantage of this offer once per purchase. After the hundred days have expired, you can no longer make a claim. It’s also important to note that certain mattress products are excluded from the policy under the terms and conditions. 

The Mattress Return Policy 

The following items cannot be returned under any condition:

  • Mattress toppers
  • Crib mattresses
  • Air mattresses
  • Open-box mattresses

The Wedding Registry Return Policy

When a friend or family member gets married, they can create a Wayfair registry. This helps to make sure they get what they really want instead of a bunch of random gifts. However, there may be times when the item you’ve chosen doesn’t quite measure up.

Items purchased off a wedding registry can be returned within ninety days of purchase. However, it is not possible to directly exchange the product or receive a refund. You can only choose store credit, and you will have to pay the shipping fee if sent back via the mail. 

When will you receive Your Refund?

When returning unwanted items, you will usually receive a refund using the original payment method. However, you also have the option of receiving store credit if you prefer. If you choose store credit, the refund typically takes up to a day to process.

When getting refunded to the original payment method, it typically takes between three and five business days. However, the process can take up to two weeks for some payment methods.

Changing your refund method

If you are generating an online refund, you can change the refund method if you want. Simply head on over to the My Orders page and select the Change My Refund Method option. You need to make sure you do this before making a claim and returning the product.

What About Other Store Return Policies

Firstly, you might be interested in taking a look at Who Owns Wayfair for a more in-depth look at their history.

Next, let’s check out your other local stores no receipt policies, such as the Costco Return Policy Without Receipt, the Walmart Return Policy Without Receipt, and the Best Buy Return Policy Without Receipt Return, as well as the Home Depot Return Policy Without Receipt, and the Target Return Policy Without Receipt.

For your superstore policies, let’s start with the Costco Mattress Return Policy, the Walmart TV Return Policy, and the Walmart Video Game Return Policy, followed by the Walmart Car Battery Return Policy and the Walmart Diaper Return Policy in 2023.

We have also included the Target Clothing Returns Policy, the Target Video Game Policy, and the Target Makeup Return Policy, and if you’re a new mother, you might want to find out about the Target Baby Registry Return Policy and the Target Diaper Return Policy.

Final Thoughts

Most products that Wayfair sells are covered by a simple 30-day return policy. However, Wayfair customers are responsible for paying the shipping costs when returning products through the mail. Therefore, it’s best to try and take unwanted items back to a store if possible.

Fortunately, customers are not charged the shipping fee if items arrive damaged in any way. Still, it is important to read the terms and conditions of the policy carefully before making a claim. Doing this is likely to save you time and trouble in the long run.

Happy shopping, and Good Luck with your Returns!

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