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What is USPS Informed Delivery?

what is usps informed delivery

Life just seems so busy these days, and that doesn’t seem to be changing.

As each day passes, we tend to spend more time out of our homes, busy running errands or stuck in traffic for school drop off and pick up. Not to mention all the after-school activities, longer working hours, and heading out for a work function or dinner date catch-ups with the crew. In turn, it’s easy to miss the mailman or not be home in time for the specified parcel delivery window.

So, how can we make this a little easier on ourselves? What is USPS Informed Delivery? I hear you ask.

Let’s find out…

The USPS Informed Delivery

USPS informed delivery is a mail notification service from the United States Postal Service! It works by sending you an image preview of mail that’s in the system and on its way to you.

Not only does Informed Delivery send you black and white images, but you’ll also receive status updates on your accounts dashboard for all your mail. This includes anything you’ve sent or are due to receive. And the best part..?

It’s free!

How Does USPS Informed Delivery Work?

As mail works its way over the motions of the USPS network, it goes through various sorting machines and systems on its journey. This happens from the minute it is posted until it is out for delivery.

As it passes through some of the major high-speed sorting machines, a black-and-white picture is taken of the front of the letter. (The side with the barcodes and address details). This image is then stored in the USPS computer database.

When you have set up an Informed Delivery account, this picture will be sent to it to notify you of the incoming item. Most items will likely be delivered in the next one to two days. You can view the daily notifications on the USPS Mobile App or via the dashboard on your phone or computer. Or, you can opt to read the detailed Daily Digest email sent each morning to your preferred email address.

Inbound And Outbound Package Updates

Another benefit of using this service is the fact that all packages (no matter if you are sending it or on the receiving end) will be able to be tracked using this service. This is one of the many great features, conveniently located in the same place. Therefore, if you’re wondering about something you’ve sent, you can easily check its status via your account.

Other Features Of The USPS Informed Delivery Dashboard

By using the service, you will also have access to some other great features! These are mostly about tracking your packages, which in turn makes managing them much easier than before.

Other Features Of The USPS Informed Delivery Dashboard

Some of These Great Benefits Include:

  • A simple, easy-to-use Informed Delivery Dashboard.
  • Ability to view greyscale images of business-sized and most packages before they arrive.
  • You can automatically see the status of your packages, all in one convenient place.
  • Choose to personalize each package/delivery by adding unique nicknames to them.
  • Check the details of each package and easily track its history.
  • Schedule for delivery another day if you know you won’t be home to accept it.
  • Add personalized delivery instructions for every single item.
  • Have multiple USPS tracking numbers (perfect for the busy holiday season).
  • Easily track the Click-N-Ship packages you’ve sent and check the status of each.
  • Remove the tracking details for anything you no longer wish to track.

The dashboard will display greyscale mail images for seven days after it has been delivered. While packages have their information kept on your account for 15 days after delivery.

How Often Does The System Send Updates?

USPS Informed Delivery will update your account once a day, usually in the mornings. If you have opted for the Daily Digest email and are due some incoming mail. Then you can expect to receive it before 9 a.m, six days a week. Yes, six days! That’s Monday to Saturday, as USPS counts Saturday as a regular business day.

However, it’s important to note that you will not receive any updates on Sundays or any federal holidays. The usual days when mail is not being delivered.

What Is USPS Informed Delivery – The Cost

You’ll be pleased to know that it costs absolutely nothing! The USPS Informed Delivery is a free service to sign up for and use.

Is Anyone Eligible For Informed Delivery?

Yes, and no. Most addresses are eligible; this includes both residential addresses and PO Boxes. As long as you are based in a qualifying Zip Code area, and thankfully, most Zip Codes are.

However, it’s important to note that as of November 2023, any type of business address is not accepted for the USPS Informed Delivery service. This may change in time, so make sure you keep checking the USPS website from time to time if this is something you hope to see in the future.

The other important factor in eligibility is having a “Uniquely Coded” mailbox address. For example, if you live in a condo or apartment, these types of addresses do not have uniquely coded addresses. Want to know if your address qualifies for the service? You can check via this link to USPS to find out!

The Benefits

If you are a busy person who is not often home during the day, or if you travel a lot. Then this service is great for you to see what mail might arrive at your home on the days you aren’t there.

Especially if you are waiting for an important correspondence or package. For customers that get a lot of misdirected mail, then this service is also great for knowing what is to be expected. Your account lets you know what’s due to arrive, plus it is easily managed online.

The Benefits

How Do I Sign Up?

  • First, you’ll have to sign in to your USPS account (or create an account here) and verify that your address is eligible.
  • Then, you’ll need to provide your account information.
  • The next step is to verify your identity along with your address. This way, USPS can be sure they are signing up the correct person.
  • Then wait to receive updates and Informed Delivery notifications.

How Will USPS Verify My Identity?

USPS will confirm your identity online through a cell phone verification process. This works by typing in your phone number and having a numeric passcode sent to your mobile device. You then need to enter this code as the next step in the process.

After confirmation, you will be able to complete the signup. It’s important to be aware that this one-time code is only valid for a limited time. Otherwise, you might need to repeat the process.

What If USPS Won’t Accept My Identity Online?

If for any reason, you are unable to complete the identity verification online, then it’s advised to head to your nearest USPS location. There, you will be able to get some assistance from an associate to complete this step. Just make sure it’s a store that offers Identity Verification Services, as not all do.

Why Have I Received A Letter From The USPS?

Yes, it’s a bit unusual to receive mail specifically from USPS, but this is simply another step in the verification process. All Informed Delivery accounts are automatically sent this welcome letter. A way to check that it is definitely you who has signed up for this service. As well as ensuring that all details provided are correct.

Meanwhile, if you receive this letter and you haven’t signed up, then you should get in touch with USPS immediately to resolve this via the information provided in the welcome letter.

Pro Tip

Keep this welcome letter in a safe place. It has all the information you need to cancel the account, or contact information if you experience any issues with your account.

How Soon After Registration Will I Start To Get Notifications?

Once signed up for USPS Informed Mail, you will usually receive notice within three business days. However, it can take anywhere from one to six business days to start getting notifications. This is largely dependent on how much mail you are expecting as well as how quickly the system is working.

What If I Don’t Recieve Any Notifications?

If it’s been a few days and you are receiving mail regularly but without any notifications. Then it’s best to double-check that you’ve added the correct email address to the USPS Informed Delivery account. It’s also worth checking the email settings on your account to make sure you have selected to opt-in.

Plus, try adding this address – USPSInformeddelivery@email.informeddelivery.usps.com to your email contacts in case the notifications have been sent to the spam folder.


Nothing works perfectly 100% of the time; that’s a fact! Check out this list of FAQs if you have any concerns, issues, or questions:


Can I Sign Up For Informed Delivery On Multiple Addresses?

Your USPS Informed Delivery account can have one primary and one secondary address. As long as one is a PO Box address, they can be linked to one account.

I’ve Received The Informed Delivery Notification But Not The Piece Of Mail.

Although the service usually delivers your post in one to two business days. It can take up to one week after receiving notification to actually receive your item. If it’s been longer than this, then it’s recommended to get in touch with USPS to find the missing mail.

Can A Package Be Delivered From USPS Without Being Scanned?

Yes, it is possible. If both the tracking number and barcode are illegible, the recipient’s address can be read. Then USPS will deliver the item. However, it probably will not be scanned into the system for easy tracking, and it may take a little longer to arrive.

How Do I Remove Someone From My Informed Delivery Account?

If you need to remove a recipient, you have two options. Either log into your account and manually remove their contact details. Or, you can call USPS Customer Services direct at 1-800-275-8777.

How Do I Cancel USPS Informed Delivery?

You can unsubscribe with your unique code. This code is written on the Welcome Letter you received upon signing up. After selecting to cancel the service, simply follow the on-screen instructions and enter this code in the relevant box when prompted.

How Do I Change My Address?

The best way to change your mailing address is to follow the steps for address updating and mail forwarding at the USPS Movers Guide Change of Address Site.

Will Stimulus Checks Show Up On Informed Delivery?

Yes. If you are eligible, then yes, you will get a notification of your stimulus check, IRS EIP debit card, and even your tax return via this service.

Why Doesn’t Every Item Of Mail Show Up With An Image On My Informed Delivery Dashboard?

If you receive a lot of mail each day, then it’s likely that not every single item will appear on your account. USPS only sends the images of the first ten items to your account. So if you regularly get more pieces than this, that is why only some, not all, pieces show up.

Be Even More In The Know!

We have a superb selection of guides to put your mind at peace about tracking your package, such as Does USPS Have First Class Tracking and Can You Track A USPS Package Without A Tracking Number if you’ve lost your receipt, as well as What Does Delivered To An Agent Mean USPS?

But that’s not all! Find out Does USPS Deliver At Night, what is the Departed USPS Destination Facility Meaning, along with What Is A USPS Parcel Locker How Long Does USPS Hold Packages, or even Does USPS Deliver On Sunday, and How To Refuse A Package USPS in 2023.

Alternatively, if you’re using UPS instead, you might be wondering Can You Drop Off USPS At UPSHow Fast Is UPS 2nd Day Air, including What Does In Transit Mean At UPS, and finally, if it’s the weekend, Does UPS Deliver On A Sunday?

Final Thoughts

Informed Delivery by USPS is an extremely convenient tool that can be utilized to track regular business mail. Along with parcel tracking information for packages you are due to receive or that you have sent out.

Think of it as a one-stop-shop to easily and conveniently track and manage all your USPS deliveries. Plus, the awesome aspect of being able to see the front of your regular business mail and some packages that are due to be delivered.

We hope you enjoy the great service from USPS!

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