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What should you must do with guest during check in?

What should you do with guests during check-in?

During the check-in process, it is crucial to make a positive first impression and ensure a smooth and hassle-free experience for the guests. Here are some important steps to follow:

1. Greet guests warmly: The first interaction sets the tone for their stay. Greet guests with a smile, introduce yourself, and make them feel welcome. Use their names if possible, as it adds a personal touch.

2. Provide clear information: Explain the check-in procedure and share important details about the property, including amenities, check-out times, and Wi-Fi access. It is essential to communicate any special offers or promotions that might be of interest to the guest.

3. Offer assistance: Ask guests if they need help with their luggage or any other requests. Be attentive and responsive to their needs, as this demonstrates excellent customer service.

4. Expedite the process: Make check-in as efficient as possible by ensuring all necessary paperwork is ready and organized. Have a streamlined system in place to quickly collect guest information and assign keys to their rooms.

5. Provide local recommendations: Take a few moments to share tips and suggestions for local attractions, dining options, and activities. This personal touch helps guests feel more connected to the area and enhances their overall experience.

6. Ensure room readiness: Double-check that the assigned room is clean, well-stocked, and meets the guest’s preferences. If any issues arise, take immediate action to rectify them and ensure guest satisfaction.

7. Collect feedback: At the end of the check-in process, ask guests if they have any questions or concerns. Encourage them to provide feedback during their stay and assure them that their opinions are valued.


1. Can I check in early or late?

Guests may request early or late check-in, depending on availability. It is advisable to inform them in advance that this may incur additional charges. However, every effort should be made to accommodate their needs and provide flexibility whenever possible.

2. Is identification required during check-in?

Yes, guests are typically required to present valid identification, such as a passport or driver’s license, during check-in. This is necessary for security purposes and to verify guest information.

3. Can I add extra guests during check-in?

Adding extra guests during check-in may be possible, depending on the room’s capacity and hotel policies. However, additional charges may apply, and it is essential to inform guests about this beforehand.

4. How can I request a specific room type?

Guests can request a specific room type during the reservation process or at check-in. It is always recommended to fulfill these requests whenever possible, as it enhances guest satisfaction.

5. Can I change my room if I am not satisfied?

If a guest is not satisfied with their assigned room, it is essential to listen to their concerns and offer alternative options. This may involve changing rooms or addressing any specific issues they have raised.

6. How do I access Wi-Fi during my stay?

Inform guests about the Wi-Fi access and provide them with the necessary instructions, including the network name and password. Ensure the network is reliable and offer assistance if they encounter any difficulties connecting.

7. Can I store my luggage after check-out?

Many hotels offer luggage storage facilities for guests who need to store their bags after check-out. Provide information about this service and any associated costs, if applicable.

8. What amenities are available on-site?

Inform guests about the various amenities available on-site, such as swimming pools, fitness centers, restaurants, and room service. Highlight any unique offerings that set your property apart from competitors.

9. How can I book additional services or amenities?

Provide information on how guests can book additional services or amenities, such as spa treatments or airport transfers. Offer assistance in making these arrangements to ensure a hassle-free experience.

10. Are pets allowed?

Inform guests about your pet policy, including any restrictions, fees, or specific areas designated for pets. This helps avoid any misunderstandings or inconvenience during check-in.

11. Is there a complimentary breakfast?

Inform guests about the availability of complimentary breakfast, if provided. Include details regarding the timing, location, and any special dietary options available.

12. Can I request extra toiletries or amenities?

Assure guests that they can request additional toiletries or amenities, such as extra towels or pillows, if needed. Provide information on how to make these requests and the hotel’s responsiveness to such requests.

Remember, the check-in process is an opportunity to leave a lasting positive impression on guests. By following these tips and prioritizing guest satisfaction, you can ensure a memorable and enjoyable stay for each guest.

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