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Why does Disney not let disabled people go ahead?


Why does Disney not let disabled people go ahead?

Disney has a long-standing reputation for providing magical experiences to all its guests. However, it is a common misconception that Disney does not allow disabled people to go ahead in queues. In reality, Disney has implemented a system called Disability Access Service (DAS), which is designed to ensure that guests with disabilities have equal opportunities to experience the attractions. The DAS allows guests to obtain a return time for an attraction, which eliminates the need to physically wait in line. This system aims to make the overall experience more convenient and enjoyable for individuals with disabilities and their families.

The main reason behind this approach is to ensure that guests with disabilities are not excluded or segregated from the rest of the park visitors. Disney recognizes the importance of inclusivity and strives to offer a seamless experience for everyone. By providing the DAS, they aim to minimize the impact of waiting in line for individuals who may have limitations or challenges due to their disabilities. This way, guests with disabilities can still enjoy the attractions without feeling rushed or left out, while also maintaining the safety and efficiency of the overall queueing process.

FAQs about Disney’s approach towards disabled guests:

1. How does the Disability Access Service (DAS) work?

The DAS works by allowing a disabled guest, or their party, to obtain a return time for an attraction. This return time acts as a virtual spot in line, eliminating the need to physically wait. Once the return time arrives, the guest can enjoy the attraction without having to endure the wait. The DAS can be obtained at Guest Relations or other specified locations within the park.

2. Does DAS give disabled guests priority over others?

No, the DAS does not give disabled guests priority over others. It simply provides an alternative way for disabled guests to enjoy the attractions without waiting in long queues. All guests, regardless of their disability, are subject to the regular wait times for each attraction. The DAS aims to ensure that disabled guests have equal opportunities to experience the attractions, without excluding or segregating them from other park visitors.

3. Is the DAS available for all types of disabilities?

Yes, the DAS is available for guests with a variety of disabilities. Disney recognizes that every individual’s needs may vary, and the DAS aims to accommodate those needs. Whether it is a physical disability, a sensory impairment, or any other type of disability, guests can inquire about the DAS at Guest Relations to receive assistance tailored to their specific requirements.

4. Are there any limitations to using the DAS?

Disney has implemented certain guidelines to ensure that the DAS is used appropriately. The DAS is non-transferable and can only be used by the guest who has been issued the service. Additionally, guests must already be present in the park to request and utilize the DAS. There may also be restrictions on obtaining return times for very popular attractions due to their high demand.

5. Are there any additional services or accommodations for disabled guests?

Yes, Disney offers a range of additional services and accommodations to cater to the needs of disabled guests. This includes wheelchair rental, accessibility information for each attraction, and special seating options specifically designed for individuals with disabilities. Disney also provides personalized assistance and support to ensure a comfortable and enjoyable visit for all guests.

6. Can disabled guests enjoy all the attractions at Disney?

Disney strives to make all of its attractions accessible to guests with disabilities. However, there may be some attractions that have inherent physical limitations or safety concerns that prevent certain individuals from participating. In such cases, Disney provides alternative experiences or accommodations to ensure that no guest feels left out or excluded.

7. How does Disney maintain the safety of disabled guests on attractions?

Ensuring the safety of all guests, including those with disabilities, is a top priority for Disney. Each attraction is designed and operated with rigorous safety standards in mind. Cast members receive comprehensive training to handle various situations, including assisting disabled guests during their visit. Disney takes proactive measures to ensure that disabled guests can enjoy the attractions safely and comfortably.

8. Are there any additional resources or assistance for families with disabled members?

Yes, Disney offers a range of resources and assistance for families with disabled members. This includes designated rest areas, companion restrooms, and quiet spaces for individuals who may need a break from the crowds or sensory stimulation. Information about these resources can be obtained at Guest Relations or through the official Disney website.

9. How does Disney handle guests with invisible disabilities?

Disney recognizes that not all disabilities are visible, and they aim to provide the same level of support and accommodation to guests with invisible disabilities. Whether it is a cognitive, emotional, or neurological condition, Disney’s cast members are trained to be understanding and accommodating. Guests with invisible disabilities can inquire about the DAS or other services at Guest Relations to receive the necessary assistance.

10. Can disabled guests bring their own assistive devices?

Yes, disabled guests are allowed to bring their own assistive devices to the park. Disney welcomes individuals with mobility aids, service animals, and other assistive technologies that enhance accessibility. However, it is essential to ensure that the assistive devices comply with Disney’s safety guidelines and do not pose a risk to the guest or other visitors.

11. Are there any specific facilities for guests with sensory sensitivities?

Yes, Disney recognizes that some guests may have sensory sensitivities and provides accommodations for them. This includes offering sensory-friendly experiences, such as reducing loud noises, minimizing flashing lights, and providing quiet areas for individuals who may become overwhelmed in certain environments. Guests with sensory sensitivities can inquire at Guest Relations for further information and assistance.

12. How does Disney educate its cast members about interacting with disabled guests?

Disney invests significant resources in training its cast members to ensure that they are knowledgeable and sensitive to the needs of disabled guests. Cast members go through comprehensive training programs that focus on disability awareness, communication techniques, and providing exceptional service to all guests. This training enables them to offer appropriate assistance and support throughout the park.

In conclusion, Disney’s approach towards disabled guests is centered on inclusivity and providing equal opportunities for everyone to enjoy their magical experiences. The implementation of the Disability Access Service (DAS) ensures that disabled guests have a convenient and enjoyable visit, without the need to wait in long queues. Disney strives to create a welcoming environment for all individuals, regardless of their disabilities, and continues to prioritize the safety and accessibility of its attractions and facilities.

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